A Los Angeles hotel owned by a well-known property group had been a customer of the same provider for more than 5 years. A poor network and lack of response to the hotel chain’s requests for improvement culminated in their coming to us, where they could be sure of fast responses and superior problem-solving engineering.

A high-end NC Apartment complex was tied to a legacy security provider that simply wasn’t keeping up before partnering with Touchstone 1. Their cameras frequently malfunctioned, their hardware operations were spotty at best, and routine maintenance requests often went unanswered for days. On top of that, network outages during peak hours and sluggish upload speeds made remote monitoring nearly impossible. After repeated complaints from residents and on-site staff—and no meaningful improvements from their old vendor—they decided it was time to switch to a provider that could guarantee both reliability and proactive support.

A large hotel in NYC switched to us after experiencing issues with a network installed by another industry leader. The support they received was from technicians who lacked the knowledge needed to resolve the problem, and the issues continued weekly. That relationship ended up in court. Meanwhile they’ve received the service they needed from us.

A new ski resort in Aspen had been working with an industry leading vendor for some time but that vendor could not resolve the problems involved and gave up.
The ski resort came to us, we found out what they needed and delivered it.