VOOZH about

URL: https://support.thetvdb.com/

⇱ TheTVDB Support Center

Sign In, Guest User Sign In

TheTVDB
Support Ticket Center

Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Open a New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Open a New Ticket
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.
Check Ticket Status

Featured Knowledge Base Articles

01. Community Ground Rules
1. General guidelines
You should always search TheTVDB before adding a new series or movie. Search in this version of the site has been vastly improved, but the site has ...
2. Navigating the site
To use TheTVDB, you may have to create accounts on two websites.  TheTVDB.com — Once created, this account will allow you to add or edit TV ...
3. Adding new content
In order to add new content to TheTVDB, you must ensure you’ve taken all measures to confirm that the content does not already exist on the site. ...
4. Image Upload Limits and Bans
Image Limits In order to encourage users to upload only the best artwork, we restrict uploads to 3 per series, season or movie of each image ...
TheTVDB Known Issues Log & Site Updates
Policy Updates
A running list of policy updates and changes made to site rules. July 17, 2020 When removing a character from a series that has a role-specific ...
API — Known Issues & Bug Log
Please see our v4 API repo to log any new issues, and stay up to date on items that are currently in progress. For releases, please see our GitHub ...
Front-end Site — Releases for Bug Fixes, New Features & Changes
Update Aril 27, 2022 Updates to the site are released approximately every two weeks In an effort to increase transparency, we're now posting release ...
Using osTicket
Opening a New Ticket
When submitting a ticket, you'll want to be sure you are clear and concise on what you're looking to achieve. This will ensure that your request ...
Creating an osTicket Account
You'll need to create an osTicket account to be able to open new tickets.  Your osTicket account is NOT the same as your TheTVDB account. You will ...
Checking the Status of Your Ticket
Once you've opened a ticket, you'll be able to track the status of that ticket from your osTicket dashboard. To view your open tickets: Navigate to ...
Help! I can't log in to osTicket!
If you're having trouble signing into osTicket, there are a couple things that might be happening:  Forgotten password If you've forgotten your ...

Loading ...