Red Hat Support Case Escalation
If you feel your support case requires extra attention, escalate it with one of the options below.
Escalate a case by phone
Call Technical Support to Escalate
Have your case number ready and an associate will initiate the escalation. A support manager will contact you.
Escalate a case online
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1
Select a Case to Escalate
From the Support Case List, select the case you wish to escalate and click Request Escalation located on the right under recommended solutions.
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2
Submit Request
In the dialog, be as specific as you can regarding your area of concern, business impact and expectations. Click Submit Request. A support manager will acknowledge your request in the case comments.
Your Red Hat Sales representative or Technical Account Manager (if applicable) can also escalate on your behalf.
Emergency Support
Emergency Escalation Hotline
This number for mission-critical issues only. You will be connected to the on-duty Escalation Manager who will route your escalation to the correct place for resolution. Depending on call volume, you may experience a brief period of silence before you begin to hear the line begin to ring.
+1-919-890-8001
Premium support subscription required
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