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⇱ Amazon.com: Click: How to Make What People Want: 9781668072110: Knapp, Jake, Zeratsky, John: Books


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Click: How to Make What People Want


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From the New York Times bestselling authors of Sprint, a guide for starting big projects the smart way—based on firsthand experience with more than three hundred new products and businesses.

Every big project—whether it’s creating new technology, developing a fresh line of sneakers, or opening a neighborhood café—requires a major investment to get off the ground. Unfortunately, most big projects flop with customers. Too many teams waste time, money, and opportunity because they follow the wrong strategy and lose sight of what really matters: Do people want what you’re making? Does your solution click with customers?

Jake Knapp and John Zeratsky—two brilliant product designers who spent years at Google Ventures and elsewhere before founding a venture capital firm together—have helped hundreds of teams bring new products and services into the world. As designers and investors, they have a front-row seat to some of the world’s most successful startups.
Click introduces the Foundation Sprint—a proven system for starting projects the right way, to make better decisions and move quickly toward a solution.

Inside are ten important lessons, a step-by-step playbook for the Foundation Sprint, and memorable stories from Nike, Google, Slack, and the frontiers of artificial intelligence research. Building on their bestselling book,
Sprint, Knapp and Zeratsky introduce new recipes that teams can use to quickly and confidently start projects. For anyone who has ever had a good idea but didn’t know how to start, this book is for you.
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From the Publisher

Editorial Reviews

Review

“This book is a true gift: playful, ingenious, and simple. If you want your next project to succeed, equip everyone involved with a copy of Click.” —Dan Heath, #1 New York Times bestselling author of Made to Stick, Switch, and Reset

Click is the new playbook for building the future. It’s a concise, actionable masterclass on design and strategy for founders. Before you start building your company, read this book.” —Reid Hoffman, cofounder of LinkedIn and Inflection AI

“A must read for startups or anyone building a product.”
—Katie Dill, head of design at Stripe, former head of design at Lyft and Airbnb

PRAISE FOR SPRINT:

“Every business leader I know worries about the same thing: Are we moving fast enough? The genius of Jake Knapp’s
Sprint is its step-by-step breakdown of what it takes to solve big problems and do work that matters with speed and urgency. A sprint is a cure for what ails companies in an ever faster world.”
—Beth Comstock, vice chair of GE

Sprint offers a transformative formula for testing ideas that works whether you’re at a startup or a large organization. Within five days, you’ll move from idea to prototype to decision, saving you and your team countless hours and countless dollars. A must read for entrepreneurs of all stripes.”
—Eric Ries, author of The Lean Startup

"The key to success, often, is building the right habits. But which habits work best?
Sprint offers powerful methods for hatching ideas, solving problems, testing solutions—and finding those small, correct habits that make all the right behaviors fall in place."
Charles Duhigg, author of The Power of Habit

“To quote one of my colleagues, 'don’t get ready, get started.' Through hard won experience Jake Knapp and the team at Google Ventures have refined an efficient, hands-on approach to solving your product, service and experience design challenges. Try the book and try a Sprint.”
– Tim Brown, CEO of IDEO and author of Change By Design

"Read this book and do what it says if you want to build better products faster."
– Ev Williams, founder of Medium, Blogger, and Twitter

"
Sprint teaches you a novel process for solving really thorny problems in just 5 days. It's full of helpful, entertaining stories that will make it easier for you to succeed. What more, exactly, would you demand from a book? I wish all business books were this useful."
Dan Heath, author of Upstream

About the Author

Jake Knapp is cofounder and general partner at Character Capital and a New York Times bestselling author. Previously, he helped build Gmail and Microsoft Encarta, cofounded Google Meet, and was a partner at Google Ventures. He lives on Orcas Island in Washington state.

John Zeratsky is cofounder and general partner at Character Capital and a
New York Times bestselling author. Previously, JZ was a design leader for YouTube, Google Ads, and FeedBurner, a startup which was acquired by Google in 2007, and was a partner at Google Ventures. He lives in Milwaukee, Wisconsin.

Together, Jake and JZ are the authors of
Sprint and Make Time and the creators of the Foundation Sprint and the Design Sprint. They have helped more than 300 teams design new products and bring them to market, including those at Google, Microsoft, YouTube, Slack, Uber, and One Medical Group. Their methods for innovation and rapid collaboration have been adopted by Airbnb, Amazon, LEGO, MIT, Mercedes-Benz, Harvard Business School, the University of Oxford, and many other organizations.

Excerpt. © Reprinted by permission. All rights reserved.


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Customer reviews

4.7 out of 5 stars
156 global ratings
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Customers say

Customers find the book insightful and practical, with one review noting how it helps protect time for deep work. They appreciate the content, with one mentioning it serves as a great prequel to their other work.
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5 customers mention content, 5 positive, 0 negative
Customers find the content of the book awesome, with one customer noting it serves as a great prequel to their other works.
...I found it worth reading and expect to refer back to it when kicking off future projects.Read more
Pretty awesome book about how to build trust and buy-in when starting a new ventureRead more
The whole book is good - insightful + practical. But the best part is the "Founding Hypothesis"....Read more
...I grabbed the hardcover edition, and the quality is outstanding—a true evening delight....Read more
5 customers mention focus, 5 positive, 0 negative
Customers appreciate the book's focused approach, finding it insightful and practical, with one customer noting how it pushes them to think beyond obvious competitors and another mentioning how it helps create a framework for positioning clients.
The whole book is good - insightful + practical. But the best part is the "Founding Hypothesis"....Read more
...How to Make What People Want to be one of the most practical and insightful books I’ve read on product development and understanding customer needs....Read more
...The framework is lean, fast, and focused—and it doesn’t just save time and money. It gives you clarity....Read more
...a feature, or even a new initiative, it gives you a practical way to focus early decisions without getting stuck in debate or complexity....Read more
5 customers mention practical, 5 positive, 0 negative
Customers find the book practical, with one mentioning it provides a great roadmap for problem solving.
Click presents a clear and useful framework for getting new projects pointed in the right direction....Read more
found Click: How to Make What People Want to be one of the most practical and insightful books I’ve read on product development and understanding...Read more
The whole book is good - insightful + practical. But the best part is the "Founding Hypothesis"....Read more
Well written and usefulRead more

Amazon Customer
5 out of 5 stars
Takes you from idea to valuable product concept
This book outlines a framework to helps you prioritize what opportunities there actually are in the marketplace, what you can actually deliver, that your customers will actually care about. Then use this as a guiding hypothesis to test and tweak.
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Top reviews from the United States

  • Sharp.Books
    5 out of 5 stars
    A Beautiful Useful Book
    Reviewed in the United States on March 3, 2026
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    This is my third book by these authors, following "Sprint" and "Make Time," and it exceeded my expectations by 1000%! "Click" is the perfect companion to "Sprint," introducing a leaner, faster approach to development and validation. It’s packed with real-world cases and top-tier material that reads effortlessly. I grabbed the hardcover edition, and the quality is outstanding—a true evening delight. If you’re looking for proven methodologies to implement in your work or life, this is an absolute must-read.

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  • 5 out of 5 stars
    The "Founding Hypothesis" concept is a game changer
    Reviewed in the United States on February 11, 2026
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    The whole book is good - insightful + practical. But the best part is the "Founding Hypothesis". It actually helped me create a framework to position my clients (skilled immigrants job searching in Germany). It's a game changer!

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  • 5 out of 5 stars
    Valuable Lessons in Business
    Reviewed in the United States on June 6, 2026
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    found Click: How to Make What People Want to be one of the most practical and insightful books I’ve read on product development and understanding customer needs. The authors break down complex concepts into clear, actionable steps that are easy to follow, whether you’re an entrepreneur, marketer, designer, or business owner.

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  • 5 out of 5 stars
    A Practical Framework for Starting Projects with Clarity
    Reviewed in the United States on April 28, 2025
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    Click presents a clear and useful framework for getting new projects pointed in the right direction. If you are starting a product, a feature, or even a new initiative, it gives you a practical way to focus early decisions without getting stuck in debate or complexity.

    The Foundation Sprint helps you answer the critical early questions: Who is your customer? What problem are you solving? How are you different? These seem like basic questions, but in practice, they are often overlooked or left fuzzy. Click gives you a simple framework to force clarity early on and helps you address the real problems before they get buried under momentum.

    I also liked how the book encourages you to protect time for deep work, work alone before coming together as a team, and create tangible outputs at every step instead of endless discussion. It pushes you to think beyond obvious competitors, visualize your choices clearly, and build around your team’s real strengths instead of trying to copy others. The writing is straightforward, the examples are sharp, and the guidance is easy to apply without feeling watered down.

    If you are looking for a practical framework you can pick up and actually use, Click is a solid choice. I found it worth reading and expect to refer back to it when kicking off future projects.

    2 people found this helpful
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  • 5 out of 5 stars
    5 stars
    Reviewed in the United States on June 6, 2026
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  • Massimo Garbuio
    5 out of 5 stars
    A great prequel to their other book, Design Sprints!
    Reviewed in the United States on July 2, 2025
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    Can’t wait to put this in practice. Super focused approach to build real momentum for new ideas. Bringing up to 5 people together for 2 days and get it done.

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  • 5 out of 5 stars
    Great workshop model
    Reviewed in the United States on August 24, 2025
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    Pretty awesome book about how to build trust and buy-in when starting a new venture

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  • Anonymous
    5 out of 5 stars
    Takes you from idea to valuable product concept
    Reviewed in the United States on July 26, 2025
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    This book outlines a framework to helps you prioritize what opportunities there actually are in the marketplace, what you can actually deliver, that your customers will actually care about.

    Then use this as a guiding hypothesis to test and tweak.

    Anonymous
    5 out of 5 stars
    Takes you from idea to valuable product concept
    Reviewed in the United States on July 26, 2025

    This book outlines a framework to helps you prioritize what opportunities there actually are in the marketplace, what you can actually deliver, that your customers will actually care about.

    Then use this as a guiding hypothesis to test and tweak.

    One person found this helpful
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Top reviews from other countries

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  • 4 out of 5 stars
    Bom para workshops de ideação
    Reviewed in Spain on January 7, 2026
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    Livro com um design interessante, uma linguagem apelativa e com técnicas boas para workshops de inovação. O conceito Foundations, parece-me uma boa estratégia, quando não se tem tempo de realizar um design sprint completo.

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  • Gabriel Bonvicine
    5 out of 5 stars
    Ótimo para construir hipóteses de grandes projetos. Sejam de produto ou não
    Reviewed in Brazil on July 29, 2025
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    O livro pode soar obvio para alguns, mas certamente possui passos importantes que muitos times e lideres ignoram em grandes projetos.

    Muitos acham que sabem qual é o diferencial do seu produto, qual é o seu cliente. Mas na verdade, é muito comum que os integrantes do mesmo time tenham visōes diferentes sobre os mesmos tópicos, falando em línguas diferentes enquanto todos deveriam estar em uníssono.

    Este livro nos ensina como coletar, definir e apostar em sobre o que deve ser a base e se apropriando positivamente da expertise de um time. Tudo isso sem precisar reinventar a roda ou de um imaginer excêntrico com ideias mirabolantes.

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  • John M. Clifton
    5 out of 5 stars
    A quick read full of great advice
    Reviewed in the United Kingdom on September 30, 2025
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    A nice quick read with a load of great advice for anyone trying to put structure around an idea or market space they want to tackle.

    The Miro board and other supporting materials that you get access to as part of the purchase are a really nice bonus.

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  • theworstcase
    5 out of 5 stars
    It really helps you build things that people want.
    Reviewed in Germany on February 27, 2026
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    I highly recommend this workshop methodology for startup or product teams in the early stages of defining what they want to offer. It really helps you build things that people want.

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  • Robin S.
    5 out of 5 stars
    A lire !
    Reviewed in France on May 5, 2025
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    J'adore ! Simple, structuré, chaque partie est illustrée d'exemples réels qui renforcent la puissance des conseils faciles à mettre en place. Un must have !

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