Indian Express News + Epaper

This app has one of the best UI/UX design and the journalism content is undoubtedly the best. But the app has problems with widget. No new content gets loaded in the widget section. And it continuously shows ‘unable to load’. It is very irritating and sad to see a non functional widget. As widget are a crucial part of any news app. It removes the problem of opening the app all the times, to see if there is any content of interest in the news section or not. With widget you can open the app only when you see a content of interest in the widget.This makes sense because you buy a newspaper when you see that there is a news coverage (of your interest) on the first page.

I am extremely disappointed and frustrated with the Indian Express for abruptly cancelling the UPSC special subscription just two months into my annual package. As a dedicated UPSC aspirant, the UPSC section was the sole reason I opted for this subscription. This section was invaluable for my preparation, offering crucial insights, current affairs analysis, and comprehensive coverage of relevant topics. Its sudden removal has not only disrupted my study plan but also betrayed my trust in the Indian Express as a reliable source for UPSC aspirants.To make matters worse, the customer care response has been utterly disappointing. Despite multiple attempts to reach out and seek clarification or a resolution, there has been no constructive support or even a basic acknowledgment of the issue. This lack of communication and customer support is unacceptable, especially considering the significant investment made in an annual subscription.This experience has left me feeling cheated and disregarded as a customer. The Indian Express needs to understand that for UPSC aspirants, every bit of reliable information counts and abrupt changes like this can have a detrimental impact on our preparation. I expected better from a reputed publication and am now left reevaluating my decision to rely on them for my UPSC journey.

The app, prima facie, appears reasonably well designed but it has many issues underneath. As you scroll up and done, a spinning wheel appears in the middle which suddenly makes the app unresponsive to touch. It still keeps scrolling on its own though, in the direction the user has initiated the scroll. It settles after a few seconds suggesting a serious problem. And it occurs on an iPhone 15 Pro Max. Imagine its performance on lesser phones. The icons on the bar below look childish and unworthy of a paid app. Another most annoying feature is that why should a news app ask for the user’s horoscope? Isn’t it regressive thinking? Is there anything like Astrology? I am shocked that someone in the Indian Express still believes in the pseudo science called Astrology. Print edition doesn’t work well enough. You can’t select the item you want to read. You have to use the zoom in feature of the phone to read the story you want to. Try to improve guys and gals! Learn from the apps like The Times (of London) etc.

No doubt, you give the best and most daring and courageous news. Your news are transparent and keep readers updated with the latest headlines without diverting under the political influence. You are really good at this. I am using your app since 2016 and so far it was great experience reading. The thing is, earlier your content was separated between the free and paid readers. Now, most of it is exclusively for paid readers. Since I am only a casual reader rarely reading full story, but still some stories intrigue me and I want to read whole content. But almost most of it for paid subscribers. Hence, I will wait till next update to see if they leave sufficient content for unpaid users. If not, then there is no point keeping the app and hence I’ll uninstall the app. My suggestion- If you want to keep all the content for paid subscribers then along with headlines, give small summary content for the unpaid subscribers. Good luck till next update.