Ubuntu
ubiquity package

Crash after selecting timezone with non-US locale

Bug #1403914 reported by Mikhail Ivchenko on 2014-12-18

This bug affects 11 people

Affects		Status	Importance	Assigned to	Milestone
ubiquity (Ubuntu)	Invalid	High	Unassigned
Vivid	Invalid	High	Unassigned

Bug Description

Latest Kubuntu Vivid alpha.
Ubiquity 2.21.1

Steps to reproduce:
1) Set locale to "Russian" (reproducible also with French, Ukrainian at least)
2) Click next
3) Use default settings and click next.
4) Timezone selection. Use suggested timezone and click next
5) Crash.

Reproducible: always.

At least, Belarusian language is not affected.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: ubiquity 2.21.1
ProcVersionSignature: Ubuntu 3.16.0-28.38-generic 3.16.7-ckt1
Uname: Linux 3.16.0-28-generic x86_64
ApportVersion: 2.15-0ubuntu3
Architecture: amd64
CasperVersion: 1.347
Date: Thu Dec 18 19:48:03 2014
ExecutablePath: /usr/lib/ubiquity/bin/ubiquity
InstallCmdLine: file=/cdrom/preseed/kubuntu.seed boot=casper maybe-ubiquity initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
InterpreterPath: /usr/bin/python3.4
LiveMediaBuild: Kubuntu 15.04 "Vivid Vervet" - Alpha amd64 (20141218)
ProcEnviron:
LANGUAGE=
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

Tags: iso-testing amd64 apport-bug kubuntu ubiquity-2.21.1 vivid

Revision history for this message 👁 Image

Mikhail Ivchenko (egormatirov) wrote on 2014-12-18:

Casper.txt Edit (1.0 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (7.5 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (69.9 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (813 bytes, text/plain; charset="utf-8")
UbiquityDebug.txt Edit (343.6 KiB, text/plain; charset="utf-8")
UbiquityPartman.txt Edit (255.9 KiB, text/plain; charset="utf-8")
UbiquitySyslog.txt Edit (245.7 KiB, text/plain; charset="utf-8")

Jonathan Riddell (jr) on 2014-12-18

Changed in ubiquity (Ubuntu):
milestone:	none → ubuntu-15.04

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Ubuntu QA Website (ubuntuqa) wrote on 2015-01-13:

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1403914

tags:

added: iso-testing

Revision history for this message 👁 Image

Launchpad Janitor (janitor) wrote on 2015-01-18:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubiquity (Ubuntu):
status:	New → Confirmed

Alberto Salvia Novella (es20490446e) on 2015-01-19

Changed in ubiquity (Ubuntu):
importance:	Undecided → High
importance:	High → Critical

Alberto Salvia Novella (es20490446e) on 2015-02-26

Changed in ubiquity (Ubuntu Vivid):
status:	Confirmed → Triaged

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Mathieu Trudel-Lapierre (cyphermox) wrote on 2015-03-04:

I can't reproduce this, and it certainly doesn't sound like a Critical bug if it "only" affects users of specific languages. Setting to Incomplete, and reducing importance to "High".

Can anyone still reproduce this issue?

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Mathieu Trudel-Lapierre (cyphermox) wrote on 2015-03-04:

FWIW, I tried with both French and Russian, using the automatic timezone (Toronto here), but also a randomly-picked timezone in Asia.

Changed in ubiquity (Ubuntu Vivid):
importance:	Critical → High
status:	Triaged → Incomplete

Revision history for this message 👁 Image

Turbo (axelhc) wrote on 2015-03-11:

Hi. Can confirm that Latin American countries are also affected. The only way to install Kubuntu 15.04 with no crash is changing the zone to US.

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Paul Konecny (paul-konecny) wrote on 2015-03-26:

Same here. Please fix.

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Jonathan Riddell (jr) wrote on 2015-03-26:

I installed 20150326 ISO in russian and used the default timezone and it installed fine

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Jonathan Riddell (jr) wrote on 2015-03-26:

Tried installing in Russian with and without network access. It changes the default timezone from Russian to Spain (where I'm based) with internet but still no crash.

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Paul Konecny (paul-konecny) wrote on 2015-03-28:

#10

Crash message Edit (264.2 KiB, image/png)

Reproducible on Beta2
I booted with F2 --> language --> German
Ubiquity used the German/Austrian locale to install and crashed at "configuring Hardware 66%"
See attachment.

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Jonathan Riddell (jr) wrote on 2015-04-08:

#11

On today's vivid daily I set at the isolinux boot screen F2 → Language → Russian (russian is written in a different alphabet of course).

I boot and click to Try Kubuntu (written in russian), run ubiquity, it successfully runs through to the end including selecting timezone
This still works if I select Toronto timezone

I have also successfully installed in German using Austrian timezone and keyboard. I suspect Paul's bug from comment #10 is unrealated (if you can recreate please use ubuntu-bug ubiquity to report after the crash).

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Paul Konecny (paul-konecny) wrote on 2015-04-11:

#12

I tried to install it in vbox earlier. On actual hardware it works. Seems to me that plasma 5 doesn't like vbox. My bad, sorry.

Jonathan Riddell (jr) on 2015-04-22