CircleCI Support:
expert guidance and training
Our team of experts is here to guide you from proof of concept, to launch, to build optimization.
And when issues arise, our team will get you back to green, faster.
Elite
Starter
Community
Ticket management
Local availability
24 x 7
8 x 5
9 am - 5 pm
Monday - Friday
Holiday coverage
Targeted response times
Urgent
30 minutes
2 business hours
High
1 hour
4 business hours
Normal
2 hours
1 business day
Low
Timely response
Timely response
Communication channels
Community forum
CCI knowledge base
Email/ticket support
Community only
Screen share support
Plan eligibility
Plan type
Annual customers
Performance customers
Free customers
Elite support
Enterprise-grade support for advanced development teams. Get specialized training, workflow optimizations, and around-the-clock technical assistance designed to meet the complex challenges faced by your team. Build a DevOps roadmap with success plans tailored to your goals, and drive better business outcomes with expert insights and guidance.
Build
- Adoption support
- Migration assistance
- Personalized training sessions
Ship
- 24/7 technical assistance
- Dedicated Slack channel
- Feature and bug escalation
- Virtual office hours
Scale
- Designated Customer Engineer
- Performance monitoring
- Customer technical success plan
>Let’stalk
“Super fast resolution, I’m honestly impressed.”
Karol Galanciak | CTO & Co-Founder at Smily