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Thumbtack Community
Discussion List
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👁 ArvinC
What’s One Simple Action a New Pro Can Take in Their First 30 Days to Win More Jobs?The first 30 days on Thumbtack can mess with your head a little. You’re investing money, quoting jobs, watching leads come in… and sometimes watching them disappear just as fast. You start wondering, is it my profile? My pricing? … -
👁 DustiO
New to Thumbtack, need advice!If you're a seasoned Thumbtack pro and you have any advice for the new pros below, please share it here! -
👁 ArvinC
We Asked Top Pros: What specific actions raised their conversion rate?Let’s be honest… we’ve all had those weeks where leads come in but don’t reply, you respond fast and they still disappear, competition feels heavy, bookings feel light, and nothing seems to align even though you’re trying. It happen… -
👁 DustiO
Welcome to our new Community members — June 2026We have had an amazing group of pros join the community recently. If your name was mentioned below, this message is for you. We are truly excited to have you here. This community is built on connection, support, and growth, and we a… -
👁 ArvinC
What did your first 30 days on Thumbtack actually feel like? 👀Starting on Thumbtack can feel exciting, confusing, motivating, or all three at once. We’d love to hear how your experience started. Your story could really help newer pros set expectations and learn from real experiences. -
👁 ArvinC
Community Pro SpotlightHave you ever had a neighbor who always seems to be there when you need them? The one who answers a quick question, shares helpful advice, or points you in the right direction without hesitation. They make the whole neighborhood bet… -
👁 KendlJ
How do you respond when a customer asks, “How much is this going to cost?”Hey Pro Community! I’d love to hear directly from you about what works best in real customer conversations. When a customer leads with, “How much is this going to cost?”, how do you usually respond? Do you give a price right away, a… -
👁 ArvinC
3 Media Must-Haves on Your Thumbtack ProfileWant to stand out and build trust faster? Start with these three essentials:1. A Strong Profile Photo Make it clear, professional, and representative of you and your best work 2. Jumpstart Your Profile with 3–5 High-Quality Photos … -
👁 Bretdouglas67
Are you winning the Thumbtack leads?Hey everyone in the thumbtack family I'm bret Douglas, I've been a top pro for probably a decade or more at thumbtack This app has completely changed my life and the way that I approach my business If you are struggling… -
👁 Meckell
Community Code of ConductThe following guidelines apply to public posts and private messages. They are not exhaustive. The Thumbtack Community team has full discretion at any time to remove posts that don’t meet the spirit of these standards. Repeat offende… -
👁 ArvinC
Have you joined a Thumbtack Networking group yet?One of our favorite features in the Community is the Network tab. This is a space where you can connect with other Pros in your industry, share advice, ask questions, and build relationships with people who understand your work. Her… -
👁 jcardona
⭐¿Quiere más clientes y mejores trabajos? Revise estos 3 consejos clave de su perfil⭐Hola a todos, Si quiere que su negocio se vea más profesional, inspire confianza y evite sorpresas con su cuenta, estos 3 artículos del Centro de ayuda le pueden ayudar mucho. 💼 1. Cómo agregar el seguro de su negocio Tener su seg… -
👁 ShaquealThomas
Working through the seasonsBeing in the painting industry at this time of the year can be tough for some especially on the east coast between cold weather and snow conditions the New England area cuts off exterior work basically until spring time. Which is cr…Announcement ShaquealThomas 1.1K views 16 comments 2 points Most recent by DustiO Business Resources -
👁 ArvinC
Questions about Thumbtack phone numbers? We’re here to help.You’re probably wondering how Thumbtack phone numbers work, what they unlock for your business, and how they fit into the way you already communicate with customers. To help answer your questions, we’re recording a webinar and AMA … -
👁 bobthehandyguy
Getting leads outside my area.Need help identifying what is causing this. As far as I cand see my preferences are within the towns/zip codes I chose and local. I am getting leads for work 30-40 miles away. I live in Indiana and I keep receiving leads for the nor… -
👁 DreamClean
Thumbtack Numbers: If Customers Aren't Responding, What Is Thumbtack Selling?I hope Thumbtack leadership sees this. I also hope investors at Sequoia, Tiger Global, Founders Circle, and others are paying attention. Please don't dismiss this as another Pro complaint. Pros complain about lead prices, gho… -
👁 Gerson
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👁 MyCleanCharlotteMaid
Does Pollen Season Make Your Home Feel Impossible to Keep Dust-Free?Living in Charlotte, it sometimes feels like you can dust a surface in the morning and see pollen or dust settling on it again by afternoon. Between pollen, open windows, pets, ceiling fans, HVAC vents, and our humidity, dust seems… -
👁 TCB247
Less leads latelyAnyone else notice a significant drop in leads ??? I have! I offer a lot of service and seems as if leads and views have dropped off a lot .. Curious Mark -
👁 MyCleanCharlotteMaid
Is cleaning more about appearance or peace of mind?I've noticed that many clients don't talk about cleaning in terms of dust or floors—they talk about how their home feels afterward. A cleaner space often seems to bring less stress, better focus, and smoother daily routine… -
👁 DanPincus
Advice on my profilehi, everyone, I officiate . I joined back in 2021 had a pretty good through the Covid with the lockdown necessity of having virtual ceremonies. Business has slowed down a lot, and I’m looking for feedback about my profile. Any com… -
👁 BENHOPPESPHOTO
The phone number issue is very very bad and may finally drive me off the siteI need to have client contacts directly. This is insane to charge me 30$+ for a photo inquiry ( meanwhile the travel settings have never worked properly) and then not even give me access to a real phone number. People don’t answer r… -
👁 Rgyanks
Pricing and new phone number policyAs always , I appreciate Thumbtack helping my business. However , the recent 10 percent increase in lead pricing is too much- paying for the leads has become way too expensive. I understand you're in business to make a profit,… -
👁 Arachnidapest
No answer?What are we supposed to do when we call and customers do not have a voicemail setup. How will they contact us? If we call and they call back the same number which company does the lead get directed to? This doesn't make sense w… -
👁 Jason_Pearce
Why?Has anyone asked the simple question of WHY? This seems like an added layer and barrier between the contractor and client. Who benefits from this system? -
👁 JaredBallard
This new Thumbtack number thing is costing me so much businessI have used Thumbtack for 80% of my leads for over a year, I have a 90% conversion rate and this new Thumbtack hidden number update where I have no access to the clients number is costing me so much money. No clients are actually an… -
👁 PerfectMatchPainting
Residential Interior Painting in Walnut Creek (Before & After)If you are looking for Interior or Exterior painting services. Feel free to contact me for more information. This job was in Walnut Creek for a 5 bedroom house. -
👁 Boris_Shpitalskiy
Improving Quality of LeadsRecently the system changed and more AI was added to the platform. At first I was actually excited, thinking this would mean better screening and higher quality leads for all of us. Instead, I’m seeing the opposite: More minors re… -
👁 BattleBorn26
Thumbtack Numbers Policy: Give Us Back Real Phone NumbersTo the Thumbtack Product Team and Corporate decision-makers, Let’s stop pretending this proxy number system is an "upgrade" or a "feature." It is completely backwards, and it is actively crippling your core demog… -
👁 RuffTimes
What is this seemingly incomplete button?what is this button? The one I circled in red. I’m afraid that if I press it I’ll get charged for something or not qualify for a refund. -
👁 ArvinC
Moved: What is this seemingly incomplete button?This discussion has been moved. -
👁 Customdc
Success workshopHi when is the next success workshop? -
👁 Aturservice
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👁 Elderperez1
Work shopI would like to sign up for a workshop -
👁 Julzball25
Thumbtack workshopHi! I’d like to register for the next available workshop, thank you -
👁 ZrMasterAppliance
My Pro account has been suspended — need help to reactivate itHello, My name is Zamirbek Razhapov, owner of ZR Master Appliance Repair LLC. My Pro account has been suspended/blocked. Today I visited the Thumbtack office at 415 Natoma Street in San Francisco to speak with someone in person, b… -
👁 ladyvincenza
Blocking just a time period (not the entire day) on the calendarHi everyone, this used to be easy to do, but I don't see how to block a set of time (such as 10:00-4:00) on my calendar to avoid paying for unwanted leads. I've tried this on both my desktop and my phone. Can anyone advise… -
👁 icememory
Just got negative review for not replying.. how come?I just got a negative review with "doesn't reply" message. As I know besides me another 2 tech gets a lead. I never started a communication with a client. So, I'm confused now. The only option I have is to repl… -
👁 DJ_IT_Technician_2
LeadsAs an IT tech, I don't see how it's fair we have to accept and pay for leads before being able to contact the customer and see if we can actually assist them or not. Their descriptions are really vague and may fall outside… -
👁 TCB247
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👁 beachscribe
Confused on how someone can decline a lead - I do not mean pass on an opportunity.....I responded to a lead last evening. The person selected 4 Pros and I am the only one who responded which is very strange. I wasted my money because it was a calligraphy job for 6 envelopes and 12 place cards for "maybe" … -
👁 TCB247
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👁 progressivebiz
Over 320 Emails to "opportunities" this weekIt is extremely labor intensive to bid a price, send an email to over 320 "opportunities" and not have 1 respond. The only actual work comes from paid leads where a budget must be sent. It does not seem as if Thumbtack is …
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