First-time notarization submissions stuck "In Progress" for 24+ hours — Electron app
Hi,
All notarization submissions for our new Electron macOS app have been stuck in "In Progress" for over 24 hours, with no logs available.
Environment:
- Team ID: T7632V8V2D
- Certificate: Developer ID Application (valid, identity 83AC47F44D984509D5530439DD32729076B84982)
- Tool: xcrun notarytool submit (Xcode CLI)
- App: Electron 33, signed with hardened runtime, entitlements include allow-jit and allow-unsigned-executable-memory
- File: zip of .app (~236MB for arm64, ~104MB for x64)
- codesign --verify --deep --strict passes with no issues
- Apple System Status shows "Developer ID Notary Service: Available"
Stuck submissions (all "In Progress", no logs available):
- ea0fd8d4-1f2d-4266-aa84-aa3f3ba9a8fb (Apr 8, 09:40 UTC)
- dfaacdd2-1a11-4844-b8b7-b07bae809a7b (Apr 7, 16:49 UTC)
- 8256e1f0-e501-4423-8744-35b5b78ec87f (Apr 7, 10:32 UTC)
- a477d536-d84a-4c25-99ca-d125e0a22de1 (Apr 7, 09:07 UTC)
This is our first time notarizing any app on this developer account. We understand first-time submissions may be routed to in-depth analysis, but 24+ hours with no progress on any of the 4 submissions seems unusual.
Could someone from Apple check our team's queue status? Any guidance would be appreciated. Thank you.
It seems like you’ve already learnt about the in-depth analysis situation; you can find my standard spiel about that at the end of this post.
but 24+ hours with no progress on any of the 4 submissions seems unusual.
No, that’s not unusual at all. Based on what I’ve see here on the forums, it commonly takes a few days. I generally don’t escalate issues like this unless it’s been stuck for a week.
Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"
You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays.
For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instructive.