GitHub Support documentation
GitHub offers different levels of support with each product, including community forum support and limited email support for everyone, full email support for all paid products, and 24/7 email and callback support with a service level agreement (SLA) if your account includes GitHub Premium Support.
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About GitHub Support
You can contact GitHub Support for help troubleshooting issues you encounter while using GitHub.
Creating a support ticket
You can use the GitHub Support portal to create a support ticket and speak to GitHub Support.
Using Copilot in GitHub Support
You can use Copilot in GitHub Support to find an answer to your question before submitting a support ticket.
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Understand your support options
About Copilot in GitHub Support
Copilot in GitHub Support can help you by providing answers to a wide range of questions about GitHub's products and features.
Understand your support options
About GitHub Premium Support
GitHub Premium Support is a paid, supplemental support offering for GitHub Enterprise customers.
Understand your support options
About GitHub Special Events Support
Special Events Support is an optional support offering for GitHub Enterprise customers who need dedicated assistance during critical events.
Understand your support options
About GitHub Support
You can contact GitHub Support for help troubleshooting issues you encounter while using GitHub.
Understand your support options
About ticket priority
Support tickets are assigned a priority based on the circumstances of the issue and impact to you and your team.
Contact GitHub
Creating a support ticket
You can use the GitHub Support portal to create a support ticket and speak to GitHub Support.
Contact GitHub
Getting your enterprise started with the GitHub Support portal
Learn how to start using the GitHub Support portal for issues related to your enterprise.
Contact GitHub
Providing data to GitHub Support
Since GitHub Support doesn't have access to your environment, we sometimes require some additional information from you.
Contact GitHub
Using Copilot in GitHub Support
You can use Copilot in GitHub Support to find an answer to your question before submitting a support ticket.
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