complacency

The text is from a play called The Cane. According to the text, What does "complacency" mean?

Maureen: Do you tell your children about the redundancies you make? Do you go home and report every case of intimidation of staff in your Academy schools?
Anna: My children
Maureen: Of the institutional culture of management bullying in the pursuit of profit?
Anna: When there are restrictive practices,
Maureen: Then you bully them away?

The idea seems to be "When I encounter restrictive practices and complacency..." Her thought is then interrupted by Maureen, who suggests that she uses bullying to eliminate those things. "Complacency" should be in the WR dictionary.