Wrapping time

Hello,

In the contact-center industry, we call wrapping time the period of time which is set for the operator to finalize the call he has just answered to (i.e. writing down any useful detail, setting the appropriate next status for the call and saving it into the system).

I need to know which other (and possibly more common) meanings can wrapping time have in English, please.

As the forum rules don't seem to allow asking for lists of meanings, I provide my own list for you to confirm, cancel or possibly add in:

1) It's Christmas, it's wrapping time!

2) The wrapping time of this tape in fast rewind is 35 seconds

3) .... 👁 Confused :confused:


Thank you very much.

Sorry Andygc, I just wanted to be sure to write guidelines which wouldn't sound ridicolous to English speaking colleagues from other branches of my company.
I am just realizing that I miserably failed to provide a full sentence and I apologise for that and for trying to smuggle in the request for a list.
I am also grateful for you not having put in bold the "respectful, helpful and cordial manner" part.

I reformulate my question like this:

If, for brevity, I put on a board indicating "wrapping time this week 40 seconds" is this understandable or should i write " wrapping-up time this week 40 seconds" because the wrapping without the up recalls gifts an parcels more than telephone calls?

I know it is a trivial question, but wrapping time instead of wrapping-up time has become a standard in our (italian) branch, and I don't have the authority, nor the will, to change a standard.

But if there's a chance that wrapping time immediately recalls time for gifts to native ears, I will definetely do my best to find a work-around to avoid hilarity....

I apologise once again for not having said all this in my previous post.

Thanks for taking the time to comply with the rules, chipulukusu.

(1) I definitely think that "wrapping-up time" makes more sense than "wrapping time".
(2) If "wrapping time" is already a standard where you work, you probably can't change that. I admire your intention to avoid that odd phrase in your own speech and writing.

Thank you very much owlman👁 Smile :)

Thank you, chipulukusu.

I do have some knowledge of call centres and the phrase I am familiar with is "wrap time". I do not know if that is universal in UK call centres, but it was certainly the term used when I saw workers in a variety of call centres. When I advised adjustments to cope with health-related performance problems, recommending extended call-handling and wrap time targets was my usual terminology.

I've just done a Google search on "call centre wrap time site:uk" which confirms what I thought was normal. That suggests to me that your instructions for UK call centres should say "wrap time this week is 40 seconds". "Wrapping-up time" would be more likely to provoke laughter. (Ee luv, it's cold out tonight, let's hope we get some extra wrapping-up time)

That's interesting, Andygc. Though I spent a couple of miserable years in a US call-center back in the early nineties, I never heard any mention of "wrapping times" or "wrapping-up times". If people are using "wrapping time" regularly on your side of the Atlantic, I sure don't see any need to avoid it.

owlman5 - no, specifically "wrap time" not "wrapping time".

"Wrapping-up time" could be the time after finishing work used for wrapping up nice and warm ready to go out into the cold winter on a large industrial estate in Leeds. 👁 Smile :)
I doubt any call centre employer would make that paid time. Please don't take that as a serious response to the question.

My apologies, Andygc. "Wrap time" sounds a little more intelligible to me than "wrapping time" though I really don't know why. 👁 Smile :)

Andygc said:

I do have some knowledge of call centres and the phrase I am familiar with is "wrap time".

THAT'S IT Andygc, thank you very very much!

Now I have a very good point for quietly suggesting a mild shift in terminology...👁 Smile :)