Customer-facing Assistants
Answer complex customer questions
Understand your knowledge base and product with Unified Search
Query customer-specific information with Customer Intelligence
Automate common resolution tasks with AI Workflows
Add AI Teammates to your
customer experience team
Deploy AI teammates that understand your data, product, knowledge, and tools.
Coworkers
Give your CX teams a personal assistant
Trigger on Slack or directly from any Support Platform
Gather Context across your CRM, billing, and any data
Provide ready-to-approve suggestions with Human Approvals
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Channels
# agent-engineering
# alerts-gong
🔒 content-writer
# customer-success
# feature-requests
# general
inkeep / agents-docs / Pull requests
docs: add channel invitation guidance for Slack bot
✦ Open
inkeep-content-writer[bot] wants to merge 1 commit into main
docs/slack/installation.mdx+10
Automation Agents
Keep your knowledge base always up to date
Trigger on any event
Webhooks, schedules, or external service events fire agent workflows
Multi-agent orchestration
Coordinator agents route to specialists for complex tasks
Take real actions
Create tickets, update CRMs, generate content, send notifications via MCP
Expand your CX team.
At the click of a button.
Build your own
AI Agents custom to your enterprise
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2-WAY SYNC
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Visual builder
Visual builder
Trigger: Ticket closed
Agent
Content Writer
Responsible for updating docs
Delegates to · 2 sub agents
Sub agent
Copywriter Agent
Responsible for creating content
uses →Docs
Sub agent
Review Agent
Reviews content and opens a pull request on GitHub upon approval
uses →GitHub
import { subAgent, agent } from "agent-sdk";
import { contentWriterSubAgent } from "./sub-agents/content-writer";
import { githubTool } from "../tools/github-mcp";
const copywriterSubAgent = subAgent(({
name: "Copywriter sub agent",
instructions: "Create high-quality documentation",
canDelegateTo: () ⇒ [reviewSubAgent],
});
const reviewSubAgent = subAgent(({
name: "Review sub agent",
instructions: "Review content and creating PRs",
canUse: () ⇒ [githubTool],
});
export const contentWriter = agent(({
defaultSubAgent: contentWriterSubAgent,
subAgents: ⇒ [contentWriterSubAgent, copywriterSubAgent,
reviewSubAgent]
});
Case studies
How leading teams use
Inkeep to scale with AI
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Empower your teams and usersEmpower your CX teams.
