Pinned
Announcing new capabilities enabling teams to access Dynamics 365 and Power Platform from within @Microsoft365 Copilot. Users can also experience Copilot and agents from within their applications, keeping context in the flow of work.
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Dynamics 365
41.5K posts
Dynamics 365
@MSFTDynamics365
Follow #MSDyn365 for news and updates from the official account for Microsoft Dynamics 365—giving organizations the agility to delight every customer every day.
Joined March 2012
- One place to start with AI? What your team already knows. In the latest episode of AI At Your Own Pace, Microsoft’s Rachel Ashby and Kos Srivastava share how service agents can help turn great customer resolutions into reusable knowledge—so your solved cases can help improve00:00
- Think you’re not ready for AI? What if AI could help handle what's keeping you from being ready? In this episode of AI at Your Own Pace, Microsoft's Rachel Ashby and Kos Srivastava break down how AI agents take on the routine, long-tail work that piles up—so teams can actually00:00
- “Always be closing”… or just trying to keep up with everything behind the scenes? In our last CRM Confessions episode, one rep gets real about what the day-to-day of sales can look like: hours of research, endless notes, deals to track…a lot going on. But thanks to agentic00:00
- CRM Confessions #2 is here—this time, it’s all about having the right data right when it’s needed, so sellers can stay in the flow of work. Learn more + watch the full series: msft.it/6019vkz6D00:00
- "I don't even remember who I spoke to." If that sentence hit a little too close to home, this one's for you. There's a better way to sell — Microsoft Dynamics 365 handles the busywork so you can focus on actually closing. Make the switch: msft.it/6013vVR0X00:00
- Agentic CX isn’t the future—it’s here. Today, we're announcing new agentic CX capabilities across Dynamics 365 and Copilot Studio, including real-time voice agents and new agents across contact center, sales & customer insights. Learn more: msft.it/6010vGUEC00:00
- The future of manufacturing is agentic. At Hannover Messe 2026, Microsoft is showcasing how agentic ERP in Microsoft Dynamics 365 connects planning, production, and fulfillment so teams can make real-time tradeoffs and execute faster. This is how frontier manufacturers close00:00
- Replying to @MSFTDynamics365 and @Microsoft365Explore what’s taking shape. 👉 Read the blog:
- See how procurement managers can more easily navigate tariff changes and impacts to supply chains with a custom agent by @Avanade.00:00
- 75% of COOs trust AI for high-stakes work. See how agents and AI can transform organizations at msft.it/6015t7nM900:00
- Meet shoppers anywhere. Dissolve channel boundaries with agentic AI for retail, powered by Dynamics 365. Learn how
- Ready to redefine customer engagement? Visit msft.it/6017tfnuS to learn more about the Frontier Firm.00:00
