Back up your site with Jetpack VaultPress Backup

Use Jetpack’s backup feature to automatically create backups and restore your site with a single click. Track every change, go back in time, and rest assured your content is always safe. Jetpack’s backup feature uses WordPress.com’s servers to back up your site, so you never have to worry about losing your content, Woo products, and Woo orders.

What do I need to do to use Jetpack VaultPress Backup?

1. A Jetpack plan that includes backups (VaultPress Backup, Jetpack Security, or Jetpack Complete)
   
2. A working Jetpack connection
   
3. The full-featured Jetpack plugin, or the standalone Jetpack VaultPress Backup plugin
   
4. At least one theme or plugin on your site from the WordPress.org theme or plugin repository. The theme can be a child theme, and the plugin can be a mu plugin.

Your first backup

Your first backup is created as soon as you complete your purchase and Jetpack is connected.

The first backup can take some time to complete. You can see your backup progress by going to Jetpack → Backup in the WordPress.com dashboard. Future backups should take less time.

Realtime backups

In addition to daily full backups, Jetpack also does real-time backups: quick synchronizations of specific changes that occur on the site. The following events will trigger a realtime backup:

• Posts published or updated
• Pages published or updated
• Comments
• Changes to media
• Changes in themes and plugins
• Changes in settings
• Changes to users

Realtime backups and WooCommerce orders

WooCommerce orders and products are backed up in real-time in an immutable way; which means if you need to restore to a point before an order occurred, the order will not be lost.

Read more about immutable objects.

View your backups

You can view your backups, browse and download individual files, and restore a full backup or individual parts.

1. Start by going to Jetpack → Backup in the WordPress.com dashboard, or Cloud.Jetpack.com/backup.
2. You’ll see the most recent completed backup there, with information about the date and time of the backup, and what was included. If a backup hasn’t happened yet today, you’ll see the schedule for the next one.
3. Click the Backup now button to run a backup on demand at any time.

👁 Jetpack Backups Dashboard, with an option to Backup now button.

4. Click the Actions button to show the options to restore the backup, download the backup, or browse the backup files, via View Files. You can also download individual files from there.

👁 Screenshot of the Actions menu, including: Restore to this point View files Download backup

If you ever wish to stop Jetpack VaultPress backups, please contact support for assistance.

Add server credentials to Jetpack

At the top of the Backup page, you may see a prompt to set up server credentials. You can also access the server access credentials settings from Cloud.jetpack.com at https://cloud.jetpack.com/settings/yourjetpackblog.

Server credentials allow our system to communicate with your site. They are used to back up and restore your site as an alternative to the Jetpack connection and are especially helpful when the Jetpack connection isn’t working correctly. Note: your server credentials will not help you access your backup files stored on our servers.

If you don’t see a notification at the top of the Latest Backup section in Jetpack Cloud indicating that a backup is running, try adding credentials to start backups.

See the guide on Adding Credentials in the Jetpack Plugin for detailed information on adding your server credentials.

If we lose contact with your site and backups stop running, we’ll let you know by email after the second attempt so you can take action quickly.

Scheduling your backups

You can configure the time of day when your daily full backup will run. You may wish to schedule your backups during off-peak hours or other low-traffic times.

To configure your daily backup time schedule, follow these steps:

1. Go to https://cloud.jetpack.com/backup and select your site.
2. Click on Settings.
3. Under the Daily backup time schedule, you’ll see the timeframe selector. If you haven’t configured a timeframe, it will be set to a default range.

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4. Select your chosen timeframe using the dropdown selector. You’ll see that the timeframe has now been set.

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When you view your latest backup, you’ll see information about when your next backup will run. You can also adjust the setting by clicking on the Modify link.

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Frequently asked questions (FAQs)

Privacy Information

VaultPress Backups are deactivated by default. Unlocking/activating it requires an upgrade to a paid solution.

Data Used
Site Owners / Users We currently back up the following data: WordPress database tables (any tables which begin with your WordPress table prefix and also have a unique key or a primary key). We also back up the files in your plugins, themes, and uploads directories, as well as select files from your WordPress root directory and `wp-content` directory. This includes all the unique and irreplaceable data in WordPress, as well as everything properly integrated into the WordPress installation. In addition to the data that we back up and store, we also use (and store) your server access credentials (if provided): SSH and/or FTP/SFTP. These credentials are explicitly provided by you when activating Jetpack VaultPress Backups. For feature usage tracking (detailed below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID, user agent, referring URL, timestamp of event, browser language, country code, and user site count. Please also refer to the activity log’s privacy information.	Site Visitors None.
Activity Tracked
Site Owners / Users We track several events around the usage of this feature: backup requests/downloads/confirmations, restore requests/confirmations/cancellations, date-picker changes/expansions, and backup storage upgrade requests or indications of interest. Please also refer to the activity log’s privacy information.	Site Visitors None.
Data Synced (Read More)
Site Owners / Users None. Please also refer to the activity log’s privacy information.	Site Visitors None.