Course Library

Architecting agentic AI business solutions is an advanced course for architects, senior consultants, and technical leaders responsible for planning, designing, and governing AI-powered enterprise solutions built on Microsoft platforms. This course serves as a foundational, real-world, and architectural preparation step that builds the design judgment, strategic reasoning, and end-to-end understanding learners need before pursuing the AB-100 exam or implementing agentic AI solutions at scale. Learners will explore how to architect AI-powered business solutions that use agents, copilots, and generative AI to automate tasks, improve decision-making, and enhance employee and customer experiences. Emphasis is placed on architecture, trade-offs, governance, cost/benefit analysis, and lifecycle management, rather than step-by-step configuration.

This course teaches learners how to design and build intelligent applications on the Microsoft Power Platform by using AI, copilots, and agents to solve real business problems.

In this course, learners will discover how to apply generative AI to streamline daily tasks, enhance decision-making, and drive meaningful business outcomes. Learners will understand how to use Microsoft 365 Copilot and its functionalities to improve their productivity. The course focuses on real-world use cases—no coding required—making it ideal for those who want to confidently integrate AI into their work.

In this course, learners will explore how to lead AI transformation across their organization. They’ll learn practical strategies to identify high-impact AI opportunities, align investments with business goals, and champion responsible AI practices. The course emphasizes real-world applications and strategic decision-making—no technical expertise required—making it ideal for senior leaders who want to confidently drive AI adoption and innovation.

Introduction to Microsoft 365 and AI administration provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how Copilot and agents can utilize AI to automate tasks, enhance collaboration, and personalize user experiences across the Microsoft 365 suite.

This course provides the basic concepts and skills to start using Microsoft Access: How to navigate the Access interface, and how to create and modify tables, queries, forms, and reports.

This course provides the concepts and skills for the advanced use of Microsoft Access. This includes how to create advanced queries, forms, and reports, how to create macros, and how to manage your databases.

Participants will learn about what accountability is, how to promote it in their organization, and how to become more accountable to themselves and others.

Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie.

An active shooter is an individual actively engaged in killing or attempting to kill people in a confined and other populated areas. In most cases, active shooters use firearms and there is no pattern or method to their selection of victims. Active shooter situations are unpredictable and evolve quickly. All employees can help prevent and prepare for potential active shooter situations. This course provides guidance to individuals, including managers and employees, so that they can prepare to respond to an active shooter situation.

Adobe® Acrobat® Pro DC puts the power of the Portable Document Format, literally, at your fingertips. By taking advantage of the functionality and features available in Acrobat, you will ensure the integrity of your electronic documents regardless of who views them, on what devices, or with what operating systems. And that will give you the confidence and peace of mind that comes with knowing that what you meant to communicate is what your document recipients will see.

This 1-day course provides an overview of the AI and Generative Content features in Adobe Photoshop, InDesign, Illustrator, or Acrobat.

This 1-day course provides an overview of the AI and Generative Content features in Adobe Premiere, After Effects, and Audition.

This course focuses on Adobe® Illustrator® CC, the component within CC used to create “drawn” graphics, while enabling its users to integrate content from other domains (such as photo-oriented graphics and animation, which belong to Adobe® Photoshop® and Flash®).

This course covers the Print & Digital Media Publication Using Adobe InDesign CC objectives to help students prepare for the Adobe Certified Associate (ACA) exam. This course is also designed to cover the Adobe Certified Expert (ACE) exam objectives. This course covers the Print & Digital Media Publication Using Adobe InDesign CC objectives to help students prepare for the Adobe Certified Associate (ACA) exam. This course is also designed to cover the Adobe Certified Expert (ACE) exam objectives.

Adobe® Photoshop® CC focuses on some of the basic features of Photoshop so that the student can navigate the environment and use Photoshop tools to work with photographic images. In addition, the orientation to Adobe® Bridge and organization of files in Bridge is covered. This course delves into some of the more advanced image creation and editing techniques, and offers you hands-on activities that demonstrate how these techniques can be used in combination to create exciting visual effects.

This 2-day course provides a thorough overview of the interface, tools, features, and production flow for using Premiere 2026. The course is an ideal combination of instructor-led demonstration and hands-on practice for getting to know this revolutionary nonlinear video-editing application. You will perform basic editing functions while familiarizing yourself with the user interface, and you will learn to use Premiere 2026’s powerful real-time video and audio editing tools to give you precise control over virtually every aspect of your production.

In this three-day course, you’ll get a thorough overview of the interface, tools, features, and production flow for Premiere. The course is an ideal combination of instructor-led demonstration and hands-on practice to introduce you to Adobe Premiere software, a revolutionary 64-bit nonlinear video-editing application. You will learn powerful real-time video and audio editing tools that give you precise control over virtually every aspect of your production.

Leaders today operate in environments filled with competing demands – stability vs. change, short-term vs. long-term, autonomy vs. control. These tensions are not problems to solve, but paradoxes to manage. This course introduces the Adaptive Paradox Leadership™ Model in a practical framework for navigating complexity through a dynamic leadership cycle – Frame-Hold-Sense-Act-Rebalance™ – supported by four integrated tools –Paradox Mindset, Tensional Leadership, Theory U™ , and Act/Think Experimentation – to develop a leadership rhythm that balances reflection and action. This course equips leaders to stay grounded, agile, and effective in the face of uncertainty and change to lead with clarity, resilience, and confidence in complexity.

This course is designed for software developers building production ready AI solutions on Microsoft Azure. This course covers the full spectrum of development with Microsoft Foundry—from deploying and optimizing generative AI models and implementing RAG pipelines, to building autonomous agents with tool integration, multi-agent orchestration, and responsible AI safeguards. Students also explore multimodal capabilities including vision, speech, natural language analysis, and document/content extraction, learning to connect knowledge sources and external services into intelligent agentic workflows.

This course teaches developers how to create, monitor, and troubleshoot AI solutions on Microsoft Azure. Students will learn how to implement Azure compute and containerization patterns to host applications, build serverless APIs with Azure Functions, and integrate services using event-driven and message-based architectures such as Azure Service Bus and Event Grid. The course also covers working with Azure data services that support AI workloads, including designing and querying solutions with Cosmos DB for NoSQL, Azure Database for PostgreSQL with pgvector, and Azure Managed Redis for caching, streaming, and vector search. By the end of the course, developers will be able to connect services, orchestrate AI workflows, and build secure, scalable, and observable AI-driven applications on Azure.

Natural language processing (NLP) solutions use language models to interpret the semantic meaning of written or spoken language. You can use the Language Understanding service to build language models for your applications.

This course is intended for software developers wanting to build AI infused applications that leverage Microsoft Foundry. Topics in this course include developing generative AI apps, building AI agents, and solutions that implement knowledge connections or tools in your agentic applications. This course also covers multimodal capabilities and understanding of complex content.

Generative Artificial Intelligence (AI) is becoming more accessible through easy-to-use platforms like Azure AI Studio. Learn how to build generative AI applications like custom copilots that use language models and prompt flow to provide value to your users.

This learning path explores how the Azure AI and Azure Machine Learning Services integrations provided by the Azure AI extension for Azure Database for PostgreSQL - Flexible Server can enable you to build AI-powered apps.

AI 3025 empowers learners to work smarter by unlocking the full potential of Microsoft Copilot. Through hands-on training and real-world applications, participants will learn to streamline workflows, reduce manual tasks, and enhance collaboration using AI capabilities built into Microsoft 365 apps like Word, Excel, Outlook, Teams, and more. Whether you're new to AI or ready to dive deeper, this course offers flexible delivery options tailored to different learning needs and job roles.

Generative Artificial Intelligence (AI) is becoming more functional and accessible, and AI agents are a key component of this evolution. This learning path will help you understand the AI agents, including when to use them and how to build them, using Azure AI Agent Service and Semantic Kernel Agent Framework. By the end of this learning path, you will have the skills needed to develop AI agents on Azure.

This course is for aspiring technology professionals at the beginning of their career in AI solution development. Some knowledge of Python coding syntax and programming techniques is useful. Additionally, knowledge of core cloud concepts, including cloud storage, cloud compute, and cloud-based authentication and authorization is recommended. Note: This course replaces AI-900 (with the same title) and reflects the evolution of AI in general and the Azure AI platform in particular, as well as the growing level of technical competence among learners seeking to build skills in AI app and agent development.

AI-powered automation is revolutionizing business operations, driving efficiency, intelligence, and speed. This expert-led, two-day course equips non-technical business professionals with practical skills to harness AI for optimizing workflows, enhancing decision-making, and elevating customer interactions. Through hands-on exercises and real-world case studies, participants will engage with user-friendly AI tools to automate repetitive tasks, generate predictive insights, and streamline operations. Designed for business professionals, managers, and decision-makers, the course empowers attendees to identify automation opportunities, implement AI-driven workflows, and leverage AI-powered analytics for smarter decisions. With expert guidance and interactive sessions, participants will leave with actionable strategies to integrate AI, reduce manual workloads, and achieve impactful business outcomes. Industry-specific variations (e.g., finance, healthcare) are available; contact for details.

This AI Governance from an IT Perspective class introduces the foundational principles and practices of AI governance, IT-Data-AI governance connection, AI IT risks, the role of IT in AI governance, and our ten-step AIM AI Governance Design Process. Learners will also examine areas of IT-user AI conflict, the role of IT in AI governance and various IT AI activities, including oversight, AI ethics, legal/regulatory compliance, and AI lifecycle management. By class end, participants will gain a comprehensive understanding of how and why, from an IT perspective, AI governance is essential for the responsible development and deployment of AI technologies.

This course delivers the essential, foundational skills required to succeed with Ansible, no matter your starting point or goals. This course covers the core concepts and techniques needed for automating server configurations, deploying applications, managing cloud infrastructure, or orchestrating complex workflows. You’ll learn to write powerful playbooks, manage inventories, and automate tasks using key modules. Through hands-on labs and practical examples, you’ll gain the crucial knowledge to confidently work with Ansible in any environment or role. If you’re ready to master the must-have skills that form the backbone of all Ansible use cases, this course is the perfect starting point.

This course covers what attendees need to design successful CI / CD pipelines using a variety of popular platforms including GitHub Actions, GitLab CI/CD, and Jenkins. Students will write a variety of code including Python and Ansible scripting, that will trigger a variety of automated behaviors upon git commits and pull (or merge) requests. Some of the triggered DevOps automations include testing, running scripts, building and releasing containerized services. DevSecOps paradigms include running security apps such as password and token detection, as well as other popular DAST and SAST tools

Articulate Storyline is one of the best eLearning development tools in the world. This step-bystep, project-based class will have you creating interactive eLearning projects in Storyline as little as two days. You’ll learn how to create Storyline projects from scratch, how to work with scenes and slides, how to add text, images, characters, shapes, and videos. There are lessons that will teach you how to add interactivity to your project via buttons, triggers, text entry areas, layers, and hotspots. And you'll learn how to engage your learners with quizzes, and how to publish your eLearning projects for the widest possible audience.

Articulate Storyline 360 Core Skills: Level 2 provides students with the knowledge and handson practice they need to develop and build advanced interactions, extend the functionality of Storyline, and have a better understanding of Storyline project workflow. This class builds upon fundamental skills in Storyline Level 1 by providing students with hands-on practice extending Storyline capabilities, and customizing the learner experience. We will explore advanced Storyline features in depth including creating interactive software simulations, creating random quiz questions, motion paths, variables, conditional triggers, incorporating Storyline with Articulate Rise, and inserting video cue points.

You can’t go anywhere without hearing the ubiquitous AI. It’s everywhere. In AutoCAD introduced some AI features that will revolutionize the design world. Just like CADD revolutionized board drafting.

Learn to design and shape the world around you using the powerful, flexible features found in AutoCAD® design and documentation software, one of the world's leading 2D and 3D CAD tools. In this course, you will learn to navigate the AutoCAD user interfaces and use the fundamental features of AutoCAD. You will learn to use the precision drafting tools in AutoCAD to develop accurate technical drawings and you'll discover ways to present drawings in a detailed and visually impressive way.

Discover the powerful tools and techniques for drawing, dimensioning, and printing 2D drawings in this course that enables you to reuse content and extract information from your drawings. With an understanding of the tools and concepts you'll learn in class, you can begin to streamline the design process and become more productive with AutoCAD.

In this course, you will learn the fundamental concepts and workflows for creating 3D models using AutoCAD. You will learn to create solid primitives, solid or surface models from cross-sectional geometry, or composite models from multiple solid models, and you'll learn to add the necessary features to detail, duplicate, and position 3D models. You will learn to document a 3D design by creating 2D drawings for production and visualization, and you'll learn to convert 2D objects to 3D objects. You will learn to communicate design ideas using visual styles, lights, model walk-through tools, and renderings.

In this course on Revit Architecture, you will learn to create full 3D architectural project models and set them up in working drawings. You will spend most of the course learning to use design development tools, including building the 3D model with walls, windows, doors, floors, roofs, and stairs, and creating reflected ceiling plans and furniture plans. You will also learn about the concepts of building information modeling (BIM) and the tools for parametric building design and documentation. Autodesk Revit Architecture is purpose-built for BIM. BIM is an integrated process built on coordinated, reliable information about a project from design through construction and into operations. By adopting BIM, architecture firms can use consistent information throughout the process to design and document innovative projects, accurately visualize appearance for improved communication, and simulate real-world performance to better understand cost, scheduling, and environmental impact.

This course is for individuals who seek an overall understanding of the Amazon Web Services (AWS) Cloud, independent of specific technical roles. You will learn about AWS Cloud concepts, AWS services, security, architecture, pricing, and support to build your AWS Cloud knowledge. This course also helps you prepare for the AWS Certified Cloud Practitioner exam.

Architecting on AWS is for solutions architects, solution-design engineers, and developers seeking an understanding of AWS architecting. In this course, you will learn to identify services and features to build resilient, secure and highly available IT solutions on the AWS Cloud. Architectural solutions differ depending on industry, types of applications, and business size. AWS Authorized Instructors emphasize best practices using the AWS Well-Architected Framework, and guide you through the process of designing optimal IT solutions, based on real-life scenarios. The modules focus on account security, networking, compute, storage, databases, monitoring, automation, containers, serverless architecture, edge services, and backup and recovery. At the end of the course, you will practice building a solution and apply what you have learned with confidence.

DevOps Engineering on AWS teaches you how to use the combination of DevOps cultural philosophies, practices, and tools to increase your organization’s ability to develop, deliver, and maintain applications and services at high velocity on AWS. This course covers Continuous Integration (CI), Continuous Delivery (CD), infrastructure as code, microservices, monitoring and logging, and communication and collaboration. Hands-on labs give you experience building and deploying AWS Cloud Formation templates and CI/CD pipelines that build and deploy applications on Amazon Elastic Compute Cloud (Amazon EC2), serverless applications, and container-based applications. Labs for multi-pipeline workflows and pipelines that deploy to multiple environments are also included.pplicable to startup, small-medium business, and enterprise development scenarios.

This course teaches experienced developers how to programmatically interact with AWS services to build web solutions. It guides you through a high-level architectural discussion on resource selection and dives deep into using the AWS Software Development Kits (AWS SDKs) and Command Line Interface (AWS CLI) to build and deploy your cloud applications. You will build a sample application during this course, learning how to set up permissions to the development environment, adding business logic to process data using AWS core services, configure user authentications, deploy to AWS cloud, and debug to resolve application issues. The course includes code examples to help you implement the design patterns and solutions discussed in the course. The labs reinforce key course content and help you to implement solutions using the AWS SDK for Python, .Net, and Java, the AWS CLI, and the AWS Management Console.

In this course, you will learn about the fundamental concepts, methods, and strategies for using generative AI. You will gain a solid understanding of use cases where generative AI can provide solutions and address business needs. Additionally, you will learn about practical insights into technologies related to generative AI and how you can use those technologies to solve real-world problems. By the end of the course, you will explore project planning and how to discuss implementation of generative AI in your organization.

AWS Technical Essentials introduces you to essential AWS services and common solutions. The course covers the fundamental AWS concepts related to compute, database, storage, networking, monitoring, and security. You will start working in AWS through hands-on course experiences. The course covers the concepts necessary to increase your understanding of AWS services, so that you can make informed decisions about solutions that meet business requirements. Throughout the course, you will gain information on how to build, compare, and apply highly available, fault tolerant, scalable, and cost-effective cloud solutions.

This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches.

In this learning path, you practice configuring secure access to workloads using Azure networking.

In this learning path, you practice storing business data securely by using Azure Blob Storage and Azure Files. The skills validated include creating storage accounts, storage containers, and file shares. Also, configuring encryption and networking to improve the security posture.

In this learning path, you practice implementing Azure Monitor to collect, analyze and act on monitoring telemetry from Azure environments. You learn to configure and interpret monitoring for virtual machines, networking, and web applications.

This learning path helps prepare you for the APL-1008 Administer Active Directory Domain Services modern credential. You'll learn how to create, deploy, and maintain an Active Directory Domain Services environment.

This course teaches IT Professionals how to manage their Azure subscriptions, secure identities, administer the infrastructure, configure virtual networking, connect Azure and on-premises sites, manage network traffic, implement storage solutions, create and scale virtual machines, implement web apps and containers, back up and share data, and monitor your solution.

This course teaches IT Professionals experienced in SAP solutions how to leverage Azure resources that include deployment and configuration of virtual machines, virtual networks, storage accounts, and Azure AD that includes implementing and managing hybrid identities. Students of this course will learn through concepts, scenarios, procedures, and hands-on labs how to best plan and implement migration and operation of an SAP solution on Azure. Your will receive guidance on subscriptions, create and scale virtual machines, implement storage solutions, configure virtual networking, back up and share data, connect Azure and on-premises sites, manage network traffic, implement Azure Active Directory, secure identities, and monitor your solution.

This course teaches Azure administrators how to plan, deliver, and manage virtual desktop experiences and remote apps, for any device, on Azure. Lessons include implementing and managing networking for Azure Virtual Desktop, configuring host pools and session hosts, creating session host images, implementing, and managing FSLogix, monitoring Azure Virtual Desktop performance and health, and automating Azure Virtual Desktop management tasks. Students will learn through a mix of demonstrations and hands-on lab experiences deploying virtual desktop experiences and apps on Azure Virtual Desktop and optimizing them to run in multi-session virtual environments. Candidates of this course must have solid Azure administration skills. This course assumes prior experience, including virtualization, networking, identity, storage, backup and restore, and disaster recovery. Students should have knowledge of on-premises virtual desktop infrastructure technologies as they relate to migrating to Azure Virtual Desktop. Students are expected to have used the tools common to the Azure environment, such as the Azure PowerShell and Cloud Shell.

This learning path helps you prepare for the Implement security through a pipeline assessment using Azure DevOps. Learn how to configure and secure Azure Pipelines. You'll also get opportunities to practice hands-on skills. These skills include configuring secure access to pipeline resources, configuring, and validating permissions, configuring a project and repository structure, extending a pipeline, configuring pipelines to use variables and parameters securely, and managing identity for projects, pipelines, and agents.

Develop the skills necessary to configure a secure deployment solution for cloud-native apps. Learn how to build, deploy, scale, and manage containerized cloud-native apps using Azure Container Apps, Azure Container Registry, and Azure Pipelines.

Learn how to implement GitHub Actions and configure Azure Load Testing to automate testing app deployments.

Learn how to accelerate app development by using GitHub Copilot and GitHub Copilot Chat in a Visual Studio Code environment.

This course provides fundamental level skills in DevOps practices. Students will learn about the DevOps culture and how to optimize application lifecycle management through Agile planning and management, version control, continuous integration, continuous testing, shift-left testing, continuous deployment/delivery, infrastructure as code, observability, security monitoring, Site Reliability Engineering, and platform engineering.

This course teaches Azure Solution Architects how to design infrastructure solutions. Course topics cover governance, compute, application architecture, storage, data integration, authentication, networks, business continuity, and migrations. The course combines lecture with case studies to demonstrate basic architect design principles.

This course provides the knowledge and skills to design and implement DevOps processes and practices. Students will learn how to plan for DevOps, use source control, scale Git for an enterprise, consolidate artifacts, design a dependency management strategy, manage secrets, implement continuous integration, implement a container build strategy, design a release strategy, set up a release management workflow, implement a deployment pattern, and optimize feedback mechanisms.

In this course students will gain the knowledge and skills needed to implement security controls, maintain the security posture, and identify and remediate vulnerabilities by using a variety of security tools. The course covers scripting and automation, virtualization, and cloud N-tier architecture.

This course teaches Network Engineers how to design, implement, and maintain Azure networking solutions. This course covers the process of designing, implementing, and managing core Azure networking infrastructure, Hybrid Networking connections, load balancing traffic, network routing, private access to Azure services, network security and monitoring. Learn how to design and implement a secure, reliable, network infrastructure in Azure and how to establish hybrid connectivity, routing, private access to Azure services, and monitoring in Azure.

This course teaches IT Professionals how to manage core Windows Server workloads and services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to implement and manage on-premises and hybrid solutions such as identity, management, compute, networking, and storage in a Windows Server hybrid environment.

This course teaches IT Professionals to configure advanced Windows Server services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to leverage the hybrid capabilities of Azure, how to migrate virtual and physical server workloads to Azure IaaS, and how to secure Azure VMs running Windows Server. The course also teaches IT Professionals how to perform tasks related to high availability, troubleshooting, and disaster recovery. The course highlights administrative tools and technologies including Windows Admin Center, PowerShell, Azure Arc, Azure Automation Update Management, Microsoft Defender for Identity, Azure Security Center, Azure Migrate, and Azure Monitor.

This course will provide foundational level knowledge on cloud concepts; core Azure services; and Azure management and governance features and tools.

Heartsaver Bloodborne Pathogens online course teaches students how to protect themselves and others from being exposed to blood or blood-containing materials. This course is designed to meet OSHA requirements for bloodborne pathogens training when paired with site-specific instruction. Upon completion of the online course, students receive a course completion certificate that can be presented to their employer. There are no skills test or skills demonstration at the end of this course; however, the AHA provides an optional written exam if the employer requires an exam for completion.

This course provides a comprehensive guide to building and interacting with APIs using Python, equipping participants with the skills needed to create, manage, and deploy RESTful APIs effectively. The curriculum focuses on modern frameworks, secure design principles, and the full lifecycle of API deployment. Labs on core Python fundamentals are included for those who need it, and advanced topics are included for those who don’t.

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.

Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce. Conversational leadership provides the space and infrastructure for knowledge sharing to take place, and to generate solutions that people within the organization can take action on.

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.

Ethical choices aren’t always straightforward – what feels unquestionably right to one person may seem completely unacceptable to another. This workshop guides participants in defining their own ethical framework, making it easier to navigate complex dilemmas with clarity and confidence. Together, we’ll explore practical tools for evaluating ethical decisions, along with techniques to avoid getting trapped in analysis paralysis when faced with tough choices. Participants will also work through real-world case studies, providing a safe , interactive space to practice ethical principles before using them in high-stakes situations.

This one-day workshop will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now.

This course is designed for the information security practitioner who champions system security commensurate with an organization's mission and risk tolerance while meeting legal and regulatory requirements. The Certified Authorization Professional (CAP) certification course conceptually mirrors the National Institute of Standards and Technology (NIST) system authorization process in compliance with the Office of Management and Budget (OMB) Circular A-130, Appendix III.

The Understanding Cybersecurity Operations Fundamentals (CBROPS) is a 5-day course which teaches an understanding of the network infrastructure devices, operations, and vulnerabilities of the Transmission Control Protocol/Internet Protocol (TCP/IP) protocol suite. You will learn basic information about security concepts, common network application operations and attacks, the Windows and Linux operating systems, and the types of data used to investigate security incidents. After completing this course, you will have the basic knowledge required to perform the job role of an associate-level cybersecurity analyst in a threat-centric security operations center to strengthen network protocol, protect your devices and increase operational efficiency. This course prepares you for the Cisco Certified CyberOps Associate certification. Please note that this course is a combination of Instructor-Led and Self-Paced Study – 5 days in the classroom and approximately 1 day of self-study. The self-study content will be provided as part of the digital courseware that you will receive at the beginning of the course and should be part of your preparation for the exam. The course qualifies for 30 Cisco Continuing Education credits (CE) towards recertification.

CCNA 200-301 Official Cert Guide, Volume 1 provides foundational knowledge to install, configure, and operate small- to medium-sized networks. Through hands-on labs, students will gain practical experience in networking essentials, IP addressing, routing protocols, and Ethernet LANs, preparing them for the CCNA 200-301 v1.1 certification exam.

CCNA 200-301 Official Cert Guide, Volume 2 builds on the foundational knowledge from Volume 1, introducing more advanced networking concepts such as wireless LANs, security architectures, network automation, and programmability. This volume is essential for preparing students for the CCNA 200-301 v1.1 certification exam and focuses on real-world applications, particularly in areas like cloud and automation technologies.

The goal of the course is to prepare professionals for the challenging CCSP exam by covering the objectives of the exam based on the six domains as defined in the (ISC)2 CCSP common body of knowledge.

CEH v13 is globally recognized, accredited by the U.S. DoD 8140, and ranked among the top certifications in cybersecurity. By the end of this course, participants will master the five phases of ethical hacking—reconnaissance, scanning, gaining access, maintaining access, and covering tracks—enhanced with AI capabilities.

Artificial intelligence is reshaping every aspect of information technology, from leadership and governance to client service, change management, and innovation. The Certificate in IT AI Management (ITAIM) is a comprehensive five-course program designed to prepare IT professionals and technology leaders to successfully manage AI adoption while balancing security, governance, operational excellence, and organizational change. Participants will explore practical strategies for leading AI initiatives, managing Shadow IT, improving internal IT client service, establishing effective AI governance, and guiding teams through technology-driven transformation. Each course delivers actionable tools, frameworks, and best practices that can be immediately applied within the workplace. The ITAIM Certificate consists of five individual one-day courses offered on separate dates and is not delivered as five consecutive days of instruction. Participants should visit each course page linked in this outline for detailed descriptions, schedules, and registration information.

The Cybersecurity Maturity Model Certification (CMMC), managed by The Cyber AB (formerly known as the CMMC Accreditation Body or the CMMC-AB), is a program through which an organization's cybersecurity program maturity is measured by its initial and ongoing compliance with applicable cybersecurity practices, as well as their integration of corresponding policies and plans into their overall business operations.

This class prepares students for the Certified Kubernetes Administrator (CKA) exam. Kubernetes is a Cloud Orchestration Platform providing reliability, replication, and stability while maximizing resource utilization for applications and services. By the conclusion of this hands-on, vendor agnostic training you will go back to work with the knowledge, skills, and abilities to design, implement, and maintain a production-grade Kubernetes cluster. We prioritize covering all objectives and concepts necessary for passing the Certified Kubernetes Administrator (CKA) exam. You will be provided the components necessary to assemble your own high availability Kubernetes environment and configure, expand, and control it to meet the demands made of cluster administrators. Your week of intensive, hands-on training will conclude with a mock CKA exam that simulates the real exam.

There are many frameworks and standards that define best practices for achieving quality IT service management (ITSM) - ITIL, ISO/IEC 20000, COBIT, CMMI, DevOps, Knowledge-Centered Support, etc. While each describes processes and controls (what to do), none provide clear, step-by-step methods and techniques for actually designing, reengineering and improving processes (how to do it). That’s where CPDE comes in, bridging the gap by teaching the how and equipping professionals with practical, repeatable methods to design and improve ITSM processes. Written in-house by the ITSM Academy content team, the Certified Process Design Engineer (CPDE)® certification course teaches how to (re)engineer and improve quality, lasting IT Service Management (ITSM) processes. This highly interactive course provides hands-on opportunities to analyze, design, measure and integrate ITSM processes. The knowledge obtained in this course applies to every Service Management framework, standard and maturity model.

EC-Council’s C|HFI program prepares cybersecurity professionals with the knowledge and skills to perform effective digital forensics investigations and bring their organization into a state of forensic readiness. This includes establishing the forensics process, lab, evidence handling procedures, as well as the investigation procedures required to validate/triage incidents and point the incident response teams in the right direction. Forensic readiness could be the difference between a minor incident and a major cyber-attack that brings a company to its knees.

The Certified Information Systems Security Professional (CISSP) is the most globally recognized certification in the information security market. CISSP validates an information security professional’s deep technical and managerial knowledge and experience to effectively design, engineer, and manage the overall security posture of an organization. The broad spectrum of topics included in the CISSP Common Body of Knowledge (CBK®) ensure its relevancy across all disciplines in the field of information security.

Claude Code is not just a code suggestion tool—it’s a full agentic development environment that can read your codebase, write and edit files, run tests, commit to Git, and iterate until the task is complete. This immersive 3‑day hands‑on course teaches developers how to use Claude Code the same way Anthropic engineers do: spec‑driven, context‑aware, and production‑ready. Participants leave with a working system built on their own project, including custom skills, automation hooks, multi‑agent workflows, and CI/CD integration.

Put AI to work on your actual job — no code, no IT tickets, no waiting Claude for Business is a hands‑on, one‑day intensive designed for professionals who want immediate, practical results from AI. Participants configure Claude for their own role and workflows in the morning, then apply it in the afternoon to real business tasks like data analysis, document creation, competitive research, and executive communication. Every lab produces a usable deliverable you can take back to work the next day.

There are currently five generations in the workforce. Only a few short years ago, employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire or are simply healthy and happy enough that they would like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers. This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.

CND v2 is based on the cybersecurity education framework and work role task analysis presented by the National Infocomm Competency Framework (NICF). The program is also mapped to the Department of Defense (DoD) roles for system/network administrators as well as global work roles and responsibilities laid out by the revised NICE Framework 2.0

Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

This course provides the basic knowledge needed to install, configure, and support computer software and implement networking.

CompTIA Cloud+ CV0-004 provides the basic knowledge and skills needed to analyze, select, monitor, and protect cloud resources in a vendor-neutral format; this includes vulnerability management, network reconnaissance and monitoring, connecting networks to clouds, cloud migration, secure policies and procedures, host and network security, identity management systems, and incident response. This course maps to the CompTIA Cloud+ CV0-004 certification exam. Objective coverage is marked throughout the course.

The CompTIA Cybersecurity Analyst (CySA+) course provides the knowledge to analyze, monitor, and protect computer and network systems using a vendor-neutral format. It includes threat intelligence, active security, vulnerability management, network reconnaissance and monitoring, secure operations, and incident response. This course maps to the CompTIA CySA+ certification exam.

This course provides the basic knowledge needed to install and manage modern Linux systems in a vendor-neutral format. It includes usage of fundamental operating system tools, networking and storage, applications and services, account management, access controls, scripting, automation tools, and troubleshooting. This course maps to the CompTIA Linux+ certification exam..

Welcome to CompTIA Network+ Certification, Exam N10-009. This course provides the basic knowledge needed to plan, install, maintain, and troubleshoot modern networks in a vendor-neutral format; this includes physical network components and technologies, logical structures, common protocols, and network security. This course maps to the CompTIA Network+ N10-009 certification exam.

CompTIA Project+ is the only industry certification designed to teach IT pros the entry-level skills they need to successfully manage small to medium-sized projects. It showcases professionals' capabilities in planning, executing, and delivering projects on time and within scope while ensuring effective communication and resource management. CompTIA Project+ focuses on practical, hands-on skills to tackle real-world project challenges.

CompTIA SecAI+ enables a safer digital future by empowering IT and cybersecurity talent worldwide to meet the emerging challenges and opportunities at the intersection of AI and security. CompTIA SecAI+ is the global IT industry’s first comprehensive “expansion” certification focused on the security of artificial intelligence systems and the secure application of AI in cybersecurity operations. This certification equips professionals with critical, vendor-neutral skills to understand, defend, and ethically deploy AI technologies within any organization.

CompTIA Security+ provides the basic knowledge needed to plan, implement, and maintain information security in a vendor-neutral format; this includes risk management, host and network security, authentication and access control systems, cryptography, and organizational security. This course maps to the CompTIA Security+ certification exam. Objective coverage is marked throughout the course. You will benefit most from this course if you intend to take a CompTIA Security+ SY0-701 exam. This course assumes that you have basic knowledge of using and configuring individual workstations and simple networks. Knowledge equivalent to the CompTIA A+ and Network+ certifications is helpful but not necessary.

This advanced-level course prepares learners to architect, engineer, integrate, and implement secure solutions across diverse enterprise environments. Participants will gain expertise in governance and compliance, security architecture, operations, engineering, and automation. The training aligns with the CAS-005 exam objectives and covers hands-on scenarios to reinforce critical thinking and problem-solving.

This course provides the basic knowledge needed to assemble, install, maintain, and troubleshoot modern servers in a vendor-neutral format; this includes physical components and technologies, operating systems and networking, security controls, and troubleshooting. This course maps to the CompTIA Server+ certification exam SK0-005.

Many people see conflict as a negative experience. Conflict is a necessary part of our personal growth and development. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give participants the tools that will help them resolve conflict successfully and produce a win-win outcome.