Please check my minidumps, BSOD and shutdowns

Sam Libiks 0 Reputation points

Hello, please let me know the cause of my recent crashes. My laptop: https://rog.asus.com/laptops/rog-zephyrus/rog-zephyrus-m16-2023-series/spec/ (4080 RTX one)

Most of the BSOD's happen when I'm simply browsing in Firefox, that or just simply freeze and restart. Sometimes even when I simply browse Steam for games. I'm not sure if it's related to a Windows update last month, but it started sometime around that time. That being sad, when laptop is under load, playing games, doing extensive video editing, it works perfectly fine, temps are fine too. I do want to say that I have an external monitor connected to it, for around 2 months now. I just hope it's not memory related and just a driver issue, thank you. Windows 11.

Dump 1: https://drive.google.com/file/d/13psoQ18mXHP8d6rV-ApwKWLTyMSBHNSo/view?usp=sharing

Dump 2: https://drive.google.com/file/d/1r_CfKa6u0Ify4hfYs0aPRlLIMCKMOH5l/view?usp=sharing

Dump 3: https://drive.google.com/file/d/1up1KUkfZqpz9f50EXpEe0ftNaFrTJLys/view?usp=sharing

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Answer recommended by moderator

Sam Libiks 0 Reputation points

Update. One of the minidumps showed that at the time of another BSOD, my CPU's frequency was 2995 MHz. At that point I thought maybe it's Armory Crate, an app which came with my ASUS laptop that allows you to switch overclocking profiles, it was behaving weird, sometimes not switching profiles (for example, from Silent gaming mode to Performance etc), sometimes fans weren't spinning, so I thought perhaps CPU is getting unstable due to weird frequency jumps and so on, and I was right. After doing ASUS cloud restore, which also did clean Windows install, I immediately uninstalled Armory Crate and so far, 4 days later, system is stable again. Browser isn't crashing, high and low demanding tasks, no BSOD's. Either that, or perhaps it was some nasty driver conflict. Anyway for anybody finding this topic, I suggest doing cloud restore and getting rid of Armory Crate, because I was on the edge of replacing mobo and CPU and thank god it wasn't the case.

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3 additional answers

  1. Sam Libiks 0 Reputation points

    Thank you for reply, last night I left it on with memtest86, RAM seems to be fine, Also did OCCT load on both CPU and RAM throughout the day, everything seems to be fine. Uninstalled my GPU drivers using DDU, sfc scans and DISM didn't fix or find anything, yet BSODs still happen, except now even more frequently, my browsers are also randomly crashing and random applications, like Premiere Pro and so on and some games too. Latest dump: https://www.mediafire.com/file/wln7z3esbvxnugx/092725-17312-01.dmp/file

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  2. Sakiko 39,240 Reputation points Independent Advisor

    Hi, the information you provided indicates that a component within the system is causing the problem. Please first try a system repair. Open PowerShell as an administrator and enter the following command:

    Dism /Online /Cleanup-Image /ScanHealth

    Dism /Online /Cleanup-Image /CheckHealth

    Dism /Online /Cleanup-image /RestoreHealth

    sfc /scannow

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