Unable to download or access Microsoft course completion certificate

Kossi Syed 120 Reputation points

I recently finished a Microsoft Learn course, but I’m unable to download or view my completion certificate. When I click the “Download Certificate” button, either nothing happens or I get an error saying the certificate is unavailable. I’ve already tried different browsers, cleared cache, and confirmed that my learning progress shows 100% completion, but the issue still persists.

Has anyone else faced this problem, or is there a specific way to request the certificate manually through the Microsoft Learn profile or support?

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Anonymous

Dear @Kossi Syed

Thank you so much for contacting Microsoft Q&A Forum. 

After checking your concern, I truly apologize to inform that Microsoft Certification / Exams is currently not supported in the Q&A forums. However, I'm still here to help you and normally, you can check your certifications in your certification tab.  

If you don't see them in there, please use this link to create Certification support request: 

https://aka.ms/credentialssupport for this issue so that you can get more professional help, there will be very professional people to tell you about the steps on how to realize this function. Then you can see this request screen, and you can select different options depending on your needs.

(Note: you have to log in your business account first in the link above then you go to support link below in the Credentials support article so that you can see the support screen like this image below): 

👁 & https://support.serviceshub.microsoft.com/supportforbusiness/create?sapld=de16815f-2fa5-576e-4946-70cae21a4eeb Microsoft Support for business Manage Create Create a new support request For Phone Support The information you provide helps us quickly route and resolve your request. Learn More If you need to call in for support, please find the best phone number here: Click here for more details Step 1: Product and Support Type Select the product family (Required) Learning V What product or service do you need help with? (Required) Microsoft Credentials V Which category best describes the issue? (Required) Select a category V Step 2: Issue Description Step 3: Contact Details and Sharing

Reference: Credentials support | Microsoft Learn 

👁 For issues with exam appointments or scheduling, contact our Exam Delivery Partners: - Pearson VUE Support - Certiport Support To submit an Exam or Renewal Assessment item challenge To challenge a Microsoft Certification exam or renewal assessment question, review the challenge process to confirm eligibility and then submit the Credential item challenge form ". To provide feedback on a MS Learn Practice Assessment To provide feedback on a Microsoft Practice Assessment delivered on Microsoft Learn, complete Practice Assessment item challenge form . For all other Microsoft Certification issues, get help through Credentials Support .

I hope this information can help you to solve it. 

Wish you a pleasant day! 

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  1. Kossi Syed 120 Reputation points

    So, I do create the ticket, for how long that I get my certification ?

  2. Anonymous

    Dear @Kossi Syed

    I appreciate your update to us.

    About the timeframe for your concern, it depends on the Certification site, and I suggest that you can make a question about timeline to the support agent. When you create a ticket with them, it may take 5 - 7 business days for them to handle and respond you. Please kindly wait for them.

    As a forum moderator, I do not have the right to access the internal databases to check or verify the status for you, only Certification support team can do it. But my role here is to help users like you to reach the correct site and many users have followed this instruction to connect the support team. So, I hope for your patience, and they will contact you soon.

    Wish you a nice weekend!

Answer recommended by moderator

Julian Sharp 29,951 Reputation points

There is no certificate for completing a course on Microsoft Learn. You will have badges and trophies for completing Learn modules and learning paths.

If you took an instructor-led course you are also provided with a course achievement badge.

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