Answer recommended by moderator
Greetings!
This is Tin, I'll do my best to help. I understand that MS has recently changed or upgraded the MS 365 subscription as they added the Copilot features in certain regions that will actually increase the price.
You may try to reach the MS Billing Support and check options regarding this:
Kindly open this link: https://support.microsoft.com/contactus/
Ensure that your MS Account has been signed in (the one with the subscription)
Type "Chat with an agent" and hit Enter.
Please click the "Contact support"
Please select the "Products and services"
Please follow the prompts to connect with a live agent.
You may also choose the "Call me back" option if you prefer to receive a call.
Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.
Thanks,
Tin
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Richard Amoore 0 Reputation points
That's a very non-intuitive way to get on a chat for support. Without this thread I would not have got there (I have worked in IT for 42 years). I had received no email from MS , the agent didn't know why and said as I have manually downgraded I would receive a refund within 30 days. I have no confirmation and will lodge a complaint through my bank as it is a VISA card transaction in 30 days if I haven't received a refund.
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