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If you suspect that the message you received is part of a scam or if you are unsure about the legitimacy of the support request, it is important to be cautious. Microsoft will never contact you through unsolicited emails or calls to request access to your device. If you need support, you should contact Microsoft directly through their official support channels. For assistance, you can visit the Microsoft Support website to find the appropriate contact information.
If you believe you have been affected by a tech support scam, you can report it using the technical support scam form.
Always ensure that you initiate the contact with Microsoft support rather than responding to unsolicited requests.