Microsoft Office apps for Mac quit unexpectedly

PAUL MAURIN 0 Reputation points

I just purchased the Microsoft 365 Premium Upgrade for Mac (using Sequoia 15.7.2) and downloaded it. Now the desktop apps will NOT open; the error message states: "Microsoft Outlook quit unexpectedly." Same error for Word, Excel, Powerpoint, and OneNote. Please help.

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Answer recommended by moderator

Gunasekar N 70,330 Reputation points Independent Advisor

Hello, thank you for reaching out to Microsoft Q&A.

  1. Quit all Office applications.
  2. Open Finder > Applications.
  3. Use Command button +click to select all of the Microsoft 365 for Mac applications.
  4. Ctrl+click the application you selected and click Move to Trash.

Once done, in the Finder, click GO in the menu bar and go to folder - ~/Library/Containers/

Delete the folders starting with,

com.microsoft.Word

com.microsoft.Excel

com.microsoft.Powerpoint

com.microsoft.Outlook

com.microsoft.OneNote

Go back to the Library folder and open Group Containers. if present, and Move to Trash.

UBF8T346G9.ms

UBF8T346G9.Office

Once done, sign in with your Microsoft account here to reinstall the Office apps.

https://account.microsoft.com/services

Let me know if you still need more help.

  1. PAUL MAURIN 0 Reputation points

    Thank you. That process worked like a charm!

  2. Gunasekar N 70,330 Reputation points Independent Advisor

    Paul,

    I'm Glad I could help!

    Regards,

    Gunasekar N


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