Contacting Microsoft Support With an Update Related Question (KB5071959)

Gene Spangrude 25 Reputation points

I have been having difficulties installing Update KB5071959 to a 64 Bit Windows 10 Machine......

I'd like to send the CBS.LOG to someone who could give me advice on how to accomplish this Update....

How to I send this log to the appropriate Microsoft Staff??

Its too large for my EMAIL system so would need to be able to place it on a Server somehow....

Thanks in advance.....

  1. Gene Spangrude 25 Reputation points

    The 'AI Response' given back said to send it to 'Microsoft Support,' but this is what I am trying to find out; how 'exactly' to contact 'Microsoft Support.....'

    Thanks in advance.....

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Answer recommended by moderator

Ramesh 176.5K Reputation points • Volunteer Moderator

Looks like the KB5066188 update is partially installed.

Please run:

wusa /uninstall /KB:5066188

Let me know if it says it was successful or if there are any errors.

  1. Gene Spangrude 25 Reputation points

    I get an error something like that 'Update Is Essential and Can Not Be Un-installed.... I am running the Command in an 'Elevated Administrator Command Window....'

  2. Ramesh 176.5K Reputation points • Volunteer Moderator

    Ok. Let me source some files related to KB5066188 from another PC.

    OTOH, if you don't wish to troubleshoot, use the MCT and do a repair installation. That should resolve the issue.

    Reposting the instructions:

    1] Download Windows 10 Media Creation Tool (MCT) from this link: https://go.microsoft.com/fwlink/?LinkId=2265055

    2] Run MCT and accept the license agreement.

    3] Click "Upgrade this PC now". This starts the repair installation.

    Your apps, settings, and files will be kept by default during a repair install/in-place upgrade.

  3. Gene Spangrude 25 Reputation points

    Thanks Ramesh!!!

    I've downloaded the Media Creation tool to this Computer.....

  4. Ramesh 176.5K Reputation points • Volunteer Moderator

    Hi Gene,

    Ok. Let me know how the in-place upgrade went. 👍

  5. Gene Spangrude 25 Reputation points

    Ramesh S- I applied the In Place Upgrade using the .MSU file; this process took about four (4) hours to complete.....

    Then I rebooted and applied the Microsoft Updates available which included the KB5071959 Update; this process took about one (1) hour to complete.....

    I will let you know how things go from here; but for now it looks like the current issues are resolved for me.......

    THANKS for guidance provided me.....!!!!!

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2 additional answers

  1. Gene Spangrude 25 Reputation points

    Here is a Link to my CBS Log Zip File......

    Let me know if this is accessible or not; I am not the most versed person on uploading files to the NET...

    https://1drv.ms/u/c/c473c60024a703fa/IQBsrtCa3cU-To_st3ZK1FfkAWJpMlX43jSNoCE6hlSnhrQ?e=aIb0Pb

    Gene Spangrude

    1. Gene Spangrude 25 Reputation points

      Ramesh S- I uploaded a Zip File of my CBS Log to OneDrive; and was following up on if you could access this file OK.....

      I can re-submit if necessary

      Thanks

    2. Ramesh 176.5K Reputation points • Volunteer Moderator

      Hi Gene,

      Thanks. What's the OS build number of your PC? Please run winver.exe to find that out.

    3. Ramesh 176.5K Reputation points • Volunteer Moderator

      Please open an admin Command Prompt window and run these commands:

      reg load HKLM\COMPONENTS C:\Windows\System32\Config\COMPONENTS

reg save HKLM\COMPONENTS "%userprofile%\desktop\COMPONENTS" /y

reg save "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing" "%userprofile%\desktop\CBS.dat" /y

      Add the files, COMPONENTS and CBS.dat, located on your desktop, to a zip file. Upload the zip file to OneDrive or [URL='http://www.wetransfer.com']www.wetransfer.com[/URL] and post the link in your next reply.

    4. Gene Spangrude 25 Reputation points

      Ramesh S- My Operating System is:

      Windows 10 Professional

      Version: 22H2

      Build: 19045.6159

    5. Ramesh 176.5K Reputation points • Volunteer Moderator

      @Gene:

      Please see my other comment above; share the COMPONENTS and CBS exports as well.

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  2. Ramesh 176.5K Reputation points • Volunteer Moderator

    I'd like to send the CBS.LOG to someone who could give me advice on how to accomplish this Update....

    Hi Gene,

    What was the error code?

    Please upload the zipped copy of the CBS folder on OneDrive or GoFile.io and post the link here.

    How to I send this log to the appropriate Microsoft Staff??

    This is a peer to peer support forum. If you want to contact Microsoft support, please use the chat support link below:

    https://support.microsoft.com/en-us/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=Google

    1. Gene Spangrude 25 Reputation points

      Ramesh S- I have gotten several 'Error Codes' but the 'most common one' has been: Error Code 0x80073701

      Also have gotten this Error Code occasionally: 0x80070643

      And this Error Code occasionally: 0x800f0835

      I am going to 'Retry the Installation' today; and then send the resulting CBS.LOG File to the OneDrive.....

      Thanks in advance.....

    2. Ramesh 176.5K Reputation points • Volunteer Moderator

      Hi Gene,

      Ok. Please upload a zipped copy of the CBS folder if the update fails again. CBS.log is usually not enough.

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