Request refund

Tracy Colebrook 40 Reputation points

Hi. How do I request a refund for my subscription please

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

Answer recommended by moderator

Estrella721 39,780 Reputation points • Independent Advisor

I'm sorry to hear that you're experiencing this issue. I'm happy to help.

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

Log in to your Microsoft account and check the charges there.

https://account.microsoft.com/services

Then you can follow the steps in this link to cancel the subscription and request a refund if you are eligible:

https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

0 comments No comments

4 additional answers

  1. Willie Tagaloa 0 Reputation points

    May 12, 2026 | Order number 02eda7d3-5424-

    4338-b408-1c87fa25d82d

    My credit card was charged in 14th June ‘26.

    I cancelled subscription the very next day following the charge.

    There is no option to raise this specific line of inquiry, and I get stuck in a loop. No number to call. No one to email. AI assistance is inadequate.

    1. Stefan Blom 342.6K Reputation points • MVP • Volunteer Moderator

      @Willie Tagaloa

      If the recommended Answer in this thread does not work for you, please start your own thread. Use the Ask a question option (see the screen shot below). Good luck.

      The current thread will be locked.

      👁 ask_a_question_command

  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. kylie johns 0 Reputation points

    how do i stop a payment for a subscription i dont have ?

    1. Stefan Blom 342.6K Reputation points • MVP • Volunteer Moderator

      how do i stop a payment for a subscription i dont have ?

      @Kylie Johns, please see https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93 . If you need further assistance, I recommend that you start your own thread, so that it gets more attention. Use the Ask a question button at the top of the Q&A page. Good luck.

  4. AI answer

    To request a refund for your Microsoft subscription, you can follow these general steps:

    1. Identify your subscription type: Determine if your subscription is a license-based product, online service, or another type.
    2. Understand the cancellation policies: Each subscription type has specific rules regarding refunds. Make sure you are aware of these before proceeding.
    3. Contact Microsoft Support: Since refund requests may require sensitive information, it's best to contact Microsoft directly. You can do this by visiting the Microsoft support page and selecting the appropriate product for assistance.
    4. Submit your refund request: Follow the instructions provided by the support team to formally submit your refund request. Be prepared to provide any necessary documentation or details regarding your subscription.

    Make sure to act within the time frame specified in the refund policy for your subscription type to ensure eligibility for a refund.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.