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Getting this error while registering for a Microsoft certification.
Screenshot 2026-04-06 140027.jpg
Unexpected error
We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.
Answer recommended by moderator
ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.
Hi Avinash,
Thanks for the question.
It looks like your Pearson Vue account is blocked, typically due to multiple failed payment attempts while scheduling an exam. You can get this removed by working with Pearson support and requesting them to unblock.
You can use the following link to get more details on how to contact support - https://learn.microsoft.com/en-us/credentials/support/help?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All
Hope this was helpful! Let me know in the comments if you face any further issues or have any queries in this regard.
Do Pearson vue blocks card and account as well ? I am getting "Uh oh! We're unable to process your payment. Please call your card issuer for further details." I tried different cards of different banks. I am keep getting this error. Contacted pearson support, they are help less.
