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Setup - Auto Attendant
This article is for IT pros and Teams Administrators who want to Auto Attendants.
Planing and licensing review
Planning
- Overview of Teams Phone Agent, Auto Attendant, and Call Queue
- Authorized users
- Nesting call flows
- Reporting considerations
- Design call flows
- Getting started
Licensing
What's new for Auto attendants in the past six months
- January 6
- Teams Admin Center (TAC) no longer overwrites PowerShell only configuration
Steps to create an Auto attendant
To set up an Auto attendant in the Teams Admin Center, expand Voice, select Auto attendants, and then select Add.
Quick setup
Quick setup is for Organizations with simpler call routing needs might not require the full range of configurations offered by the Advanced setup.
Advanced setup is for organizations with more complex routing requirements, or organizations looking to add functionality to call queues that were created through Quick setup.
Quick setup
Advanced setup
Extra functionality available through PowerShell cmdlets
Important
These configuration options are currently only available through PowerShell cmdlets and they don't appear in Teams admin center.
Dial by name improvements
When a dial by name search returns multiple people with the same name, the results can now be enhanced by appending additional information after the name. Enhancing the results makes it easier for callers to reach the correct person.
The default is to only say the name. However, the office or department information can now be added as part of the results.
For more information, see New-CsAutoAttendant -UserNameExtension.
Related Auto Attendant setup and configuration articles
- Holidays
- Authorized users
- Dial by name or number reference
- Answering Auto Attendant and Call Queue calls
PowerShell
For instructions on creating Auto Attendants using PowerShell, see Auto attendants with PowerShell.
Auto Attendant Diagnostic Tool
As an administrator, you can use the following diagnostic tool to validate that an Auto attendant is able to receive calls:
Select Run Tests, which populates the diagnostic in the Microsoft 365 Admin Center.
In the Run diagnostic pane, enter the Resource Account in the Username or Email field, and then select Run Tests.
The tests identify tenant, policy, or resource account configurations that are preventing the Auto attendant from receiving calls and also provide steps to fix any problems identified.
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