We'd like to increase Face API quota

Gaku Furukawa 0 Reputation points

Hi, I'm gaku from Akamedia Japan.

Currently we face 429 error on Face Training API due to our usage.

We are expanding our web service to a lot of users, and our Face API usage will be increased in near future.

According to this quota limits information.

https://learn.microsoft.com/en-us/azure/ai-services/computer-vision/identity-quotas-limits

Standard (S0) has a limitation that supports 10 transactions per second, and 200 TPS across all resources in a single region.

I see "See the next section if you want to increase this limit." description and I checked "Help + support". But I couldn't find the method to increase quota.

We would like to increase this quota for our users.

Best,

gaku

  1. SRILAKSHMI C 19,195 Reputation points • Microsoft External Staff • Moderator

    Hi Gaku Furukawa,

    Following up to see if the below answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

    Thank you!

  2. SRILAKSHMI C 19,195 Reputation points • Microsoft External Staff • Moderator

    Hi Gaku Furukawa,

    Just checking in to see if you have got a chance to see my response to your question in resolving the issue.

    If you are still facing any further issues, please don't hesitate to reach out to us. We are happy to assist you.

    Looking forward to your response and appreciate your time on this.

    If you feel that your quires have been resolved, please accept the answer by clicking the "Upvote" and "Accept Answer" on the post.

    Thank you!

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1 answer

  1. SRILAKSHMI C 19,195 Reputation points • Microsoft External Staff • Moderator

    Hello Gaku Furukawa,

    Welcome to Microsoft Q&A and thank you for reaching out.

    I understand that you’re running into 429 errors with the Face Training API due to hitting the current quota limits. By default, the Standard (S0) Face API tier supports up to 10 transactions per second (TPS) per resource and 200 TPS per region across all resources, as outlined in the quota and limits documentation.

    To increase your Face API quota, you’ll need to submit a support request through the Azure Portal. Here are the steps:

    1. Sign in to the Azure Portal.
    2. In the left menu, select Help + support.
    3. Choose New support request.
    4. For Issue type, select Service and subscription limits (quotas).
    5. Under Quota type, select Cognitive Services and specify Face API.
    6. Provide details of your request, including:
      • Your Face API use case and why an increase is required.
      • Which subscription(s) or resource(s) are affected.
      • The specific limits you’d like to increase (e.g., TPS or number of resources).
      • For rate limits: how much TPS you need, how often throttling occurs, and confirmation you’ve reviewed your call history.
      • For resource limits: the number of Face resources currently in use and the increase you’re requesting.

    Once submitted, the Microsoft support team will review your request. Approval depends on factors like region capacity, your current usage patterns, and frequency of throttling.Please refer this Request a quota increase.

    I Hope this helps. Do let me know if you have any further queries.

    If this answers your query, please do click Accept Answer and Yes for was this answer helpful.

    Thank you!

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