Notification Hub doesn't save installations nor registrations.

Hunor Burszán 10 Reputation points

I am using the Azure Notification Hub REST API to work with notifications, but the /installation (for create and overwrite) endpoint doesn't seem to create the installations, while it returns a success response. I cannot read the installations after several minutes, nor send notifications.

I created a Notification Hub last week and it was working for a while (creating and reading installations, sending notifications successfully), but suddenly it stopped creating new installations and since I did delete the installations while testing the notifications stopped to work. Since then I was searching for a solution, and found out that others have had similar problems and one of their solution was to delete the non-working Hub and create a new one. Unfortunately the new one doesn't work either for me since its creation.

I'm was only trying to send notifications via FCMv1, and i could do that for a while, but suddenly the installations stopped working without any relevant changes from my side.

I also tried to work with the /registration endpoint, but the results are the same.

  1. Mikael Nensén 0 Reputation points

    Same issue here. We’ve spent the last 4 hours trying to troubleshoot this. CreateOrUpdateInstallation returns success, but nothing is actually created. Happens for both FCM v1 and APNs, and we’ve tested against two different Notification Hubs with the same result. This is blocking our customer who relies on push notifications.

    **Update
    **Issue was identified and mitigated in the West Europe region. Waiting on a RCA.

  2. Torsten Fischer 0 Reputation points

    Any additional news on that, because it seem that Region West Germany is (was) also affected ?!

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