Loading subscriptions

Eddie Geadley 5 Reputation points

I have set up an account and I am trying to use the Azure speech studio. But when I go there, it just gets stuck on 'Loading subscriptions'. Is it to do with multiple account conflicts or something?

  1. Pavankumar Purilla 11,575 Reputation points • Microsoft External Staff • Moderator

    Hi Eddie Geadley,
    Did you get any chance to check the response. Thank you!

  2. Justin 0 Reputation points

    I'm seeing the exact same problem, you suggestions did not help. It gets stuck in a redirect loop. I've deleted all cookies, I've tried different browsers, no luck with any of it.

  3. Justin 0 Reputation points

    Definitely seems like an issue on your end looking at the dev console in the browser. The ai.azure.com frontend is trying to call management.azure.com/batch and getting blocked by CORS policy. This is a server-side misconfiguration on Microsoft's end.

  4. Pavankumar Purilla 11,575 Reputation points • Microsoft External Staff • Moderator

    Hi Eddie Geadley,
    Just following up to see if you had a chance to review the above response. Thank you!

  5. Pavankumar Purilla 11,575 Reputation points • Microsoft External Staff • Moderator

    Hello Justin,
    Based on your findings, this looks like a service-side issue rather than a problem with your browser or account. The redirect loop and the CORS error you are seeing indicate that the backend service is not allowing the request properly, which is why the subscriptions are not loading.

    Since you have already tried clearing cookies, using different browsers, and other troubleshooting steps without success, this confirms that the issue is not related to your local setup.

    At this point, we recommend the following:

    1.Please try again after some time, as this may be a temporary issue on the service side.

    2.In the meantime, you can check your subscription and Speech resource directly in the Azure Portal to make sure everything is set up correctly.

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3 answers

  1. K. Borowski 0 Reputation points

    Same problem, recommendations don't help. Every other product, like Azur portal etc working correctly with logged-in users.
    The problem is definitely with https://speech.microsoft.com/portal and auto - redirections to https://ai.azure.com/

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  2. Pavankumar Purilla 11,575 Reputation points • Microsoft External Staff • Moderator

    Hi Eddie Geadley,

    Welcome to Microsoft Q&A, and thank you for reaching out.

    We understand that Azure Speech Studio is stuck on “Loading subscriptions,” and we apologize for the inconvenience caused. As a workaround, we recommend verifying that you are signed in with the correct account and directory associated with your subscription by checking in the Azure Portal. If you have access to multiple tenants or accounts (such as work and personal), please ensure that the appropriate directory is selected.

    Additionally, please try accessing Speech Studio in an InPrivate/Incognito browser session to avoid any cached credential conflicts, and perform a hard refresh or clear your browser cache. It is also important to confirm that your subscription is active and that a Speech resource has already been created under that subscription.

    If the issue persists, we recommend trying a different browser such as Microsoft Edge and temporarily disabling any browser extensions that might block network requests.

    These steps should help resolve the issue and allow subscriptions to load correctly.

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  3. AI answer

    The behavior can be caused by account or subscription issues, including being signed in with the wrong account or directory, or having no accessible subscriptions.

    Use these checks and fixes:

    1. Verify Azure sign-in and directory
      1. Go to the Azure portal.
      2. Confirm that sign-in completes and the page does not hang. If it hangs:
        • Refresh the page.
        • Try a different browser.
        • Use private browsing (InPrivate/Incognito) mode.
        • Clear cache and cookies as described in the troubleshooting steps.
      3. In the top-right corner, select the account name and verify the correct Azure directory is selected. If there are multiple directories, switch to the one that contains the Speech subscription.
    2. Fix automatic sign-in as the wrong user If the browser is automatically signing in with a different account than the one that owns the Azure subscription:
      1. Clear cookies and cached data for the browser.
      2. Or use a private browsing window and sign in explicitly with the account that owns the Azure subscription.
    3. Confirm that a subscription exists and is visible
      1. In the Azure portal, check Subscriptions.
      2. If the message No subscriptions found appears:
        • Ensure the correct directory is selected (top-right account menu).
        • If still no subscriptions, the account may not have sufficient permissions; it must be added as an Owner or appropriate role on a subscription.
    4. Check Visual Studio/Azure sign-in if using Visual Studio If accessing Azure resources from Visual Studio (for example, creating or managing Speech resources through tooling):
      1. In Visual Studio, select Sign In → Add an account and choose the Microsoft Work, school, or personal account that has the Azure subscription.
      2. Complete any credential or MFA prompts.
      3. After successful sign-in, the Azure subscription should appear where the Sign In box was.
    5. Multiple accounts with same email address If a prompt such as “Which account do you want to use?” appears, there may be both a Work or school account and a Personal account with the same email. Ensure the account that actually owns the Azure subscription is selected when signing in.
    6. If subscriptions still don’t load If the portal shows no subscriptions or the Speech Studio continues to hang after the above steps, there may be an account or subscription flag that requires support intervention. In that case, create an Azure support request so the team can review the subscription and directory configuration.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.
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