Cannot create a new project for custom vision.

mufy 0 Reputation points • Microsoft Employee

Cannot create a new project for custom vision, access denied. Need help how to get access.

  1. Anshika Varshney 13,405 Reputation points • Microsoft External Staff • Moderator

    Hello @mufy

    Did you get any chance to review the response.

    Thankyou!

  2. Anshika Varshney 13,405 Reputation points • Microsoft External Staff • Moderator

    Hello @mufy

    We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

    Thankyou!

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2 answers

  1. Anshika Varshney 13,405 Reputation points • Microsoft External Staff • Moderator

    Hi @mufy ,

    If you can’t create a new Custom Vision project; the most common causes are:

    • The Custom Vision resource was not created correctly in Azure.

    You’re signed into the wrong subscription or tenant in the Custom Vision portal.

    The region of the resource doesn’t match the portal/project setup.

    Your account is missing the required permissions on the resource.

    The portal is still loading your subscriptions/projects, and the create action is being triggered too early.

    Please try these steps:

    Confirm that you already have a Custom Vision Training resource in the Azure portal.

    Make sure you are signed into the same account, tenant, and subscription that owns the resource.

    Check whether the resource region is supported and matches what you selected in the Custom Vision portal.

    Verify that you have access rights such as Owner, Contributor, or the appropriate Cognitive Services role.

    Try opening the portal in an incognito/private browser window and sign in again.

    If the project still fails to create, wait a few minutes and try again, as portal propagation issues can happen.

    If none of that helps, the best next step is to share the exact error message or screenshot so the community can identify whether this is a permissions issue, a subscription issue, or a portal problem.

    Thankyou!

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  2. AI answer

    To create a Custom Vision project without getting Access denied, the account must:

    1. Use the correct Azure directory and account
      • Go to https://customvision.ai and sign in with the same account used in the Azure portal.
      • In both the Custom Vision portal and Azure portal, select the same Directory/tenant from the account menu (top-right). If the directory is different, the Custom Vision resources will not appear and access errors can occur.
    2. Have a valid Custom Vision resource assigned
      • In the New Project dialog, the Resource dropdown must show a compatible Custom Vision Training resource.
      • If no resource appears, confirm that a Custom Vision Training resource exists in the selected directory and subscription, and that the account has access to it.
    3. Have sufficient role/permissions on the Custom Vision resource
      • To create a project, the account must have a role that allows project creation, typically:
        • Cognitive Services Custom Vision Contributor (full access, including create/edit/delete projects).
      • If the account only has Trainer, Labeler, Deployment, or Reader, project creation will be blocked:
        • Trainer can train, publish, export, and edit existing projects but cannot create or delete projects.
        • Labeler, Deployment, and Reader also cannot create projects.
      • Ask a subscription/resource owner or Azure administrator to assign the Cognitive Services Custom Vision Contributor role on the Custom Vision resource.
    4. If still blocked
      • Verify with the Azure admin that the correct role is assigned in the right scope (same subscription/resource group/resource where the Custom Vision resource resides).
      • After role changes, sign out and sign back in to https://customvision.ai to refresh permissions.

    References:

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