Does Microsoft give option to create new Ticket ?
How to generate new ticket in Azure portal? It was available earlier but now Microsoft is redirecting to documents or other Q&A pages and not letting me create new ticket.
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Pilladi Padma Sai Manisha 10,190 Reputation points • Microsoft External Staff • Moderator
Hey @Talha Farooqi
If you have an active Azure support plan/subscription that includes technical support, please let us know. We can assist with creating a support ticket on your behalf. If you're unable to see the option to create a new support request in the Azure portal, please share your subscription details and support plan information so we can guide you further.
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Pilladi Padma Sai Manisha 10,190 Reputation points • Microsoft External Staff • Moderator
Hi @Talha Farooqi
Could you please confirm if the above information was helpful? Let us know if you have any questions.
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1 answer
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Amira Bedhiafi 42,941 Reputation points • MVP • Volunteer Moderator
Hello Talha !
Thank you for posting on MS Learn Q&A.
Yes, Microsoft still provides the option to create a new Azure support ticket.
In the Azure portal, go to Help + support → Create a support request / New support request. The portal may first show recommended documents, automated checks, or Microsoft Q&A links. If those do not solve the issue, continue through the flow and select the option to create a support request.
If the option is missing check the following:
You are in the correct Azure tenant and subscription.
Your account has the required subscription role: Owner, Contributor, or Support Request Contributor.
The subscription has an eligible support plan for technical support.
For billing, quota, subscription, and account issues, Azure support is available even without a paid technical support plan.
For Azure Synapse technical issues, if you only have Basic/free support, the portal may redirect you to Microsoft Q&A unless you have a paid support plan.
You can also try opening the request from the affected Azure Synapse resource itself by going to the resource menu and selecting Support + troubleshooting / Help + support.
