all files are gone

Hi @Mads Nielsen

Thank you for sharing your concern. 

To ensure I fully understand your situation and provide the most effective assistance, I’ll need a few additional details, such as:  

Could you please confirm where the files were originally stored (for example, local machine, OneDrive or SharePoint)? 

Have there been any recent changes, such as system updates, sync issues, account sign-outs, permission changes, or device switches? 

From your description, it seems you may have already contacted support or received some guidance, could you please share the exact information or advice you were given so I can better assist you? 

Any updates would be greatly appreciated. 

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.  

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