Bluetooth headphones connection issue in win11 laptop

Sergey 0 Reputation points

Hi all!

Just wanted to add on this thread: https://learn.microsoft.com/en-us/answers/questions/3846376/connection-failiure-sony-xm5-windows-11 which is now frozen. Hence, a new question. What I have to add is that I had the same exact symptoms but the issue was that I was not careful enough to correctly plug in one of the cables of the wireless card (aux) of my laptop after disconnecting both cables. After plugging it in the issue disappeared. Happy tinkering!

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  1. Emma1-N 7,955 Reputation points • Microsoft External Staff • Moderator

    Welcome Sergey,

    I understand how frustrating it can be when you are sharing your experience with a Bluetooth connection issue involving Sony WH-1000XM5 headphones on a Windows 11 laptop, where the problem was ultimately traced to an internal wireless card antenna (AUX) cable that was not fully connected. 

    Before we proceed, I would like to clarify a couple of things:  

    • Could you confirm whether the issue occurred after servicing, upgrading, or opening the laptop chassis?  
    • Is the Bluetooth adapter currently using the latest driver provided by the laptop manufacturer? 

    I look forward to your reply so we can continue working together to address the issue.   

    1. Emma1-N 7,955 Reputation points • Microsoft External Staff • Moderator

      Hello Sergey,

      I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs. 

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