Outlook for Mac Bug – Original Message Not Included When Replying

Tsoumpas, C (ngmb) 55 Reputation points

Product: Microsoft Outlook for Mac

Description of the issue: After updating Outlook for Mac [Version 16.110 (26061317)] on 18/6/2026, replying to any email no longer includes the original message in the reply window. Prior to the update, replies correctly contained the original email text below my response.

Steps to reproduce:

Open Outlook for Mac.

Select any received email.

Click Reply.

A new reply message opens.

The original email content is not included in the reply.

Expected behavior:

The original message should be included in the reply, as in previous Outlook versions and according to the configured reply settings.

Actual behavior:

The reply window contains only a blank composition area (or only my response), with none of the original email text included.

Additional information:

The problem started immediately after the latest Outlook update.

  • The issue occurs with all emails tested.

The problem did not exist before the update.

  • Restarting Outlook or the Laptop do not resolve the issue.

System information:

  • Outlook version: [Version 16.110 (26061317)]
  • macOS version: [Apple M3 Pro]
  • Legacy Outlook

Impact:

This issue significantly affects email workflows because replies no longer contain the context of the original correspondence.

  1. Nadia 30 Reputation points

    I'm completely frustrated; I'm experiencing the same issue and I don't want to lose all my files. I hope there's a fix for this major bug since yesterday's update! Could you please fix it? Thank you.

  2. Stephan 35 Reputation points

    This is an extremely frustrating bug in this last update, and I hope a fix is on the way. This is frankly quite disappointing that something major like this completely evaded the software testing process before it was being rolled out.

  3. john daniels 25 Reputation points

    I had the same problem using Outlook 16.110 on a Mac. Original message threads disappeared when replying after auto update to 16.110.

    I rolled back to 16.109 and disabled auto updates for the time being until MS resolve this.

    How long does it take to do that - its been a few weeks now and still no news.....

  4. Mansur Bavar 15 Reputation points

    Equally important to Reply is Forwarding. When forwarding a message , obviously we want to forward the message. But when the original message is not included, then it defeats the purpose of forwarding. Yes, this needs to be fixed as soon as possible.

  5. David Zotter 5 Reputation points

    This is completely absurd. The fact that I need to uninstall and revert to an earlier version for basic email functionality is not what I expect from MSFT.

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11 answers

  1. Jayden-P 24,460 Reputation points • Microsoft External Staff • Moderator

    Update: 24/06/2026

    Hi @Tsoumpas, C (ngmb) and everyone;

    Microsoft has rolled out version 16.110.1 on Current Channel. Please update your device to this version to fix the issue.

    👁 User's image

    Thanks to everyone for being patience.

    1. Tamika 5 Reputation points

      How do I get to this update? When I select "Check for Updates" in Outlook, it is saying it is up to date and not showing this update.

    2. Tamika 5 Reputation points

      Nevermind, I found the update but it was on "Current Channel (Preview)" for me.

    3. john daniels 25 Reputation points

      I can only see 16.110 on Current Channel

    4. Stephan 35 Reputation points

      Same here. 16.110.1 doesn't show up in my updates, either. Only 16.110. I guess we'll have to wait and keep using 16.109 in the meantime.

    5. Michael F. Sapera 0 Reputation points

      I was unable to find the automatic update. I went online and downloaded the release, installed it, and everything is working as it should, for now!

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  2. Ivan C 0 Reputation points

    Fixed just now with latest update 16.110.1 (26062112)

    0 comments No comments
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  3. Chris Mount 0 Reputation points

    Uninstalling Outlook and reinstalling 16.108 worked 100% for me on my MBP.

    0 comments No comments
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  4. Jayden-P 24,460 Reputation points • Microsoft External Staff • Moderator

    Hi @Tsoumpas, C (ngmb) and everyone.

    You can try updating to version 16.110.1 with Current Channel (Preview).

    This sign indicates an official fix will be rolled out in near future.

    👁 User's image

    1. Dean Cook 0 Reputation points

      THIS WORKED!!! Excellent! Thank you! 🙏🏻

    2. Nadia 30 Reputation points

      Merci ! This worked, Thank you!

    3. Cyril Cyril 0 Reputation points

      This works .. Thanks for support and post

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