I cannot able to access the MS Forms which i was able to access till this Tuesday

Manu H T 0 Reputation points

I cannot able to access the MS Forms which i was able to access till this Tuesday, and this was assigned as owner

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2 answers

  1. Kai-H 19,820 Reputation points • Microsoft External Staff • Moderator

    Hi, Manu H T

    This sounds less like a normal license issue and more like the form link or ownership/collaboration path changed. In Microsoft Forms, being a collaborator or “owner” does not always mean the form will still appear in the same place, especially if it was moved to a group or the shared edit link was changed.

    Besides the solutions provided by the Q&A Assist, here are some suggestions you can try: 

    First, make sure you are opening the form from Microsoft Forms, not from an old response link or bookmark. Go to Forms, then check Recent, My forms, and especially My groups. If the form was moved to a Microsoft 365 group or Team, it may no longer show under your personal forms.

    If you can see the form but get “permission” or “contact the owner” errors, open it in a private/incognito browser window and sign in only with the work account that was given access. This helps rule out the common case where the browser is silently using another Microsoft account. It is recommended that you also try another browser once, just to separate browser cache/account issues from a real permission problem.

    Ask the current form owner to remove your collaborator access and add you again using Collaborate or Duplicate / Share to collaborate, then send you a fresh edit link. A removed or regenerated collaboration link can make an old link stop working even if your name was previously added.

    If the form was deleted accidentally, the owner should check the Recycle Bin in Forms and restore it. If the owner account was removed, only a Global Administrator with a Forms license can recover or move it within the supported recovery window.

    Thank you for your patience in reading, I hope this information has been helpful to you. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment."    

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. AI answer

    Check the following areas that commonly block access to Microsoft Forms that previously worked:

    1. Confirm Forms is still enabled for the account
      • A Microsoft 365 admin should go to the Microsoft 365 admin center and verify that the user still has a Forms license and that Forms is turned on for the user.
      • Admins can turn Microsoft Forms on or off per user. If it was turned off or the license was removed, access will stop even if it worked earlier.
    2. Verify Forms and Office Hive are enabled in Microsoft Entra ID (Azure) Ask a Microsoft 365/Microsoft Entra admin to:
      1. Sign in to Microsoft Azure.
      2. In the left pane, select Microsoft Entra ID.
      3. Select Enterprise applications.
      4. For both Office Hive and Microsoft Forms:
        • In Application Type, choose Microsoft Applications.
        • Search for Office Hive, then for Microsoft Forms, and select each.
        • Under Manage > Properties, set Enabled for users to sign-in? to Yes.
        • Select Save.
      • If Office Hive / CollabDBService is disabled, Forms can show tenant-wide errors such as “Sorry, something went wrong” or “Contact the form owner’s administrator…”. Enabling it restores Forms functionality.
    3. Check SharePoint access policies
      • Forms relies on SharePoint/OneDrive for file storage and some operations. If SharePoint access was recently restricted (for example, blocking unmanaged devices), users may lose access to Forms content.
      • A SharePoint admin can review SharePoint admin center > Policies > Access control and confirm that policies (such as Unmanaged devices) are not blocking the scenario.
    4. Confirm the owner account status
      • If the form’s owner account was deleted or its Forms license removed, access to that form can be affected.
      • If the owner left the organization and the account was deleted more than 30 days ago, the associated Forms data is deleted.

    If the above checks do not resolve the issue, the Microsoft 365 admin should open a support ticket with Microsoft, describing that Forms access stopped suddenly for an existing owner and confirming that Forms, Office Hive, and SharePoint are all enabled.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.
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