Microsoft 365 Upgrade problem

SAYGIN ARIKAN 0 Reputation points

I want to be a member of Microsoft 365 basic but I get this

_CannotPurchaseWithActiveRecurrencePastGracePeriod/00-d4dc35a93dc543058c4ae45447bf4ef9-0000000000000000-01 18 Haziran 2026 10:13:55 UTC

they say this error is relevant to themselves

I was a member of Microsoft 365 personel 3 months ago. I cancelled it and tried to go to basic but it didn't go well
this error stands for 3 months and I'm still waiting_

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  1. Manoel Barros 19,455 Reputation points • Independent Advisor

    Hi!

    The message "CannotPurchaseWithActiveRecurrencePastGracePeriod" means that the subscription is in a pending or grace period state.

    You should confirm if the subscription has actually been canceled and if it has also expired. Go to https://account.microsoft.com/services > Log in with the same Microsoft account you are trying to subscribe to MS 365 Basic with > Click Manage on the subscription > Check if it is canceled and expired.

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