newlaptop- used activation code not working
setting uop new laptop- acitvated office on wrong microspft account, now reset and starting again
please can i get new activation code
2 answers
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When an Office licence is activated, that licence becomes associated to the Microsoft account used at the time as a digital licence, there is no native method provided to move an Office licence to another account, you could try contacting Microsoft Support to ask them if it is possible to move that Office licence to the other account, try using this method to contact their support.
Go to this link: https://support.microsoft.com/contactus
Select Microsoft 365
Click 'Get Home Support'.
In the box provided, type billing.
Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.
Navigate to Microsoft 365 and Office - Manage my Subscription.
Select the 'Chat with support agent in web browser' option
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AI answer
A new activation code (product key) cannot be issued. The existing key is already redeemed and is now permanently tied to the Microsoft account that was used when it was first activated.
To use Office on the new laptop, use the Microsoft account that originally redeemed the product key:
- Go to the Subscriptions page and sign in with the Microsoft account that was used when Office was first activated: https://account.microsoft.com/services.
- Confirm that the Office product (for example, Office Home & Student or Microsoft 365) appears under that account.
- On the new laptop, install Office from that same account (from the Subscriptions page or the Office install page linked there).
- After installation, open an Office app (such as Word) and sign in with that same Microsoft account to activate. Do not enter the old product key again.
If the wrong Microsoft account is used, Office will not find the product and activation will fail. In that case, switch the sign-in in Office to the correct Microsoft account that owns the license.
Note: After a product key is redeemed, it is not reused. Future installs and activation are always done by signing in with the associated Microsoft account, not by requesting or entering a new key.
References:
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