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Requestor (Preview)
Requestor is a versatile multichannel helpdesk designed for customer support and internal request management. With Requestor, you can efficiently handle customer support and internal team requests through email, phone, and chat, all in one convenient location. The Requestor connector is intended for Requestor operators to manage tickets and contacts.
This connector is available in the following products and regions:
| Service | Class | Regions |
|---|---|---|
| Copilot Studio | Premium | All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
| Logic Apps | Standard | All Logic Apps regions except the following: - Azure Government regions - Azure China regions - US Department of Defense (DoD) |
| Power Apps | Premium | All Power Apps regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
| Power Automate | Premium | All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
| Contact | |
|---|---|
| Name | Technical support |
| URL | https://www.requestor.com |
| support@requestor.com |
| Connector Metadata | |
|---|---|
| Publisher | Requestor |
| Website | https://requestor.servicedesk.net |
| Categories | Productivity |
| Icon | https://requestor.servicedesk.net/Home/GetRequestorLogo |
| Publisher | Requestor |
| Privacy policy | https://www.requestor.com/documents/ |
Requestor Connector
Requestor makes it simple to deliver outstanding service to both customers and employees with its advanced ticketing system and integrated artificial intelligence (AI).
Prerequisites
In order to use this connector, you will need the following:
- Login and password for the Requstor account.
Supported Operations
The connector supports the following operations:
Create Ticket: Create a ticket in Requestor.Create User: Create a user in Requestor.
Supported Triggers
The connector supports the following trigggers:
When a ticket is created: Get notification when a ticket is created.When a user is created: Get notification when a user is created.Ticket Monitoring: Get notification when the conditions are met in the periodic request check.When a ticket state changes: Get notification when a ticket state changes.When a ticket category is changed: Get notification when a ticket category is changed.Ticket Custom Form Change: Get notification when a custom form is changed.When a user is updated: Get notification when a user is updated.When a user is deleted: Get notification when a user is deleted.When a company is created: Get notification when a company is created.When a company is updated: Get notification when a company is updated.When a company is deleted: Get notification when a company is deleted.
Creating a connection
The connector supports the following authentication types:
| Default | Parameters for creating connection. | All regions | Not shareable |
Default
Applicable: All regions
Parameters for creating connection.
This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.
| Name | Type | Description | Required |
|---|---|---|---|
| URL instance | string | Enter the URL of your Requestor (e.g. https://test.servicedesk.net) | True |
| Requestor User Name | securestring | Requestor API Username | True |
| Password | securestring | Requestor API Password | True |
Throttling Limits
| Name | Calls | Renewal Period |
|---|---|---|
| API calls per connection | 100 | 60 seconds |
Actions
| Create Ticket |
Create a ticket |
| Create User |
Create a user |
Create Ticket
- Operation ID:
- CreateTicket
Create a ticket
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
Type
|
Type | True | integer |
Type |
|
ServiceId
|
ServiceId | True | integer |
ServiceId |
|
Subject
|
Subject | True | string |
Subject |
|
Message
|
Message | True | string |
Message |
|
SubmitterEmail
|
SubmitterEmail | True | string |
SubmitterEmail |
|
SolverUserProviderKey
|
SolverUserProviderKey | string |
SolverUserProviderKey |
Returns
Create User
- Operation ID:
- CreateUser
Create a user
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
UserName
|
UserName | True | string |
UserName |
|
Email
|
string |
|
||
|
Password
|
Password | string |
Password |
|
|
RoleEndUser
|
RoleEndUser | boolean |
RoleEndUser |
|
|
RoleSmartUser
|
RoleSmartUser | boolean |
RoleSmartUser |
|
|
RoleOperator
|
RoleOperator | boolean |
RoleOperator |
|
|
RoleSuperOperator
|
RoleSuperOperator | boolean |
RoleSuperOperator |
|
|
RoleAdministrator
|
RoleAdministrator | boolean |
RoleAdministrator |
|
|
FirstName
|
FirstName | string |
FirstName |
|
|
LastName
|
LastName | string |
LastName |
|
|
MiddleName
|
MiddleName | string |
MiddleName |
|
|
DisplayName
|
DisplayName | string |
DisplayName |
|
|
Phone
|
Phone | string |
Phone |
|
|
ChangePasswordAfterLogging
|
ChangePasswordAfterLogging | True | boolean |
ChangePasswordAfterLogging |
|
AdminNote
|
AdminNote | string |
AdminNote |
|
|
AdditionalInformation
|
AdditionalInformation | string |
AdditionalInformation |
|
|
CustomerNames
|
CustomerNames | array of string |
CustomerNames |
Returns
Triggers
| Ticket Custom Form Change |
Triggered when a custom form is changed. |
| Ticket Monitoring |
Triggered when the conditions are met in the periodic request check. |
| When a company is created |
Triggered when a company is created. |
| When a company is deleted |
Triggered when a company is deleted. |
| When a company is updated |
Triggered when a company is updated. |
| When a ticket category is changed |
Triggered when a ticket category is changed. |
| When a ticket is created |
Triggered when a ticket is created. |
| When a ticket state changes |
Triggered when a ticket state changes. |
| When a user is created |
Triggered when a user is created |
| When a user is deleted |
Triggered when a user is deleted. |
| When a user is updated |
Triggered when a user is updated. |
Ticket Custom Form Change
- Operation ID:
- TicketCustomFormChange
Triggered when a custom form is changed.
Ticket Monitoring
- Operation ID:
- TicketMonitoring
Triggered when the conditions are met in the periodic request check.
When a company is created
- Operation ID:
- CompanyCreated
Triggered when a company is created.
When a company is deleted
- Operation ID:
- CompanyDeleted
Triggered when a company is deleted.
When a company is updated
- Operation ID:
- CompanyUpdated
Triggered when a company is updated.
When a ticket category is changed
- Operation ID:
- TicketCategoryChange
Triggered when a ticket category is changed.
When a ticket is created
- Operation ID:
- TicketCreated
Triggered when a ticket is created.
When a ticket state changes
- Operation ID:
- TicketStateChange
Triggered when a ticket state changes.
When a user is created
- Operation ID:
- UserCreated
Triggered when a user is created
When a user is deleted
- Operation ID:
- UserDeleted
Triggered when a user is deleted.
When a user is updated
- Operation ID:
- UserUpdated
Triggered when a user is updated.