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⇱ Credentials FAQ & Help | Microsoft Learn
Credentials FAQ & Help
Find help and technical support for training and credentials within the topics below.
Earn a certification
Overview
Certification process overview
Register and schedule an exam
Prepare for an exam
Practice assessments
Exam duration and question types
Exam scoring and score reports
Earn an Applied Skills credential
Overview
Applied Skills process overview
Prepare for an Applied Skills assessment lab
Assessment duration and lab experiences
Assessment lab scoring and score reports
Applied Skills frequently asked questions
Online proctored exams
Overview
Introduction
About online exams with Pearson VUE
Frequently asked questions (FAQs) about online proctored exams
Renew a certification
How-To Guide
Certification renewal process overview
Frequently asked questions (FAQs) about renewals
Exam and assessment accommodations
How-To Guide
Request exam accommodations
Available accommodations and documentation requirements
Frequently asked questions (FAQs) about exam accommodations
Request Applied Skills accommodations
Manage credentials in the Learn profile
How-To Guide
View, use, and share certificates and achievements
View and share your transcript
Sharing and validation of credentials
Retirement information
Reference
Credentials retirement
Exam and Applied Skills retirement
Course retirement
Program information
Reference
Beta certification exams
Exam and lab assessment development
Microsoft Certified Trainer
Volume licensing
Certification for students
How-To Guide
Student discounts
Student Training and Certification
College credit for certification exams
Policies and agreements
Reference
Credential expiration policies
Item challenge process
Exam security policy
Exam and assessment lab retake policies
Reschedule and cancellation policies
Microsoft Credentials Program Agreement
Microsoft Applied Skills Program Agreement
Microsoft Certification Renewal Assessment Agreement
Training and credentials news and Training Services Partners
What's new
Social media and Blog
Training and credentials in media
Find a Training Services Partner
Value of Training Services Partners
Credentials help and Troubleshooting guides
How-To Guide
Credentials support
Frequently asked questions
Microsoft Official Courseware (MOC) support
Vouchers and redeeming discounts