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What's new in Dynamics 365 Customer Service

Welcome to Dynamics 365 Customer Service. Visit this page to learn about new or updated features for Customer Service.

What's new in April 2025 update

For information about the features that are releasing in April 2025, see:

2025 release wave 1 overview - Customer Service

What's new in October 2024 update

For information about the features that released in October 2024, see:

2024 release wave 2 plan - Customer Service

Related information

Get started with Copilot Service workspace


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