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Remote assistance for devices managed by Intune for Education

Use the following tools to remotely help students and teachers with their managed devices:

  • Remote Help is a cloud-based solution for secure help desk connections with role-based access controls.
  • Microsoft Teams is the hub for teamwork where you can chat, meet, and collaborate no matter where you are.
  • Quick Assist is a Windows application that lets two people share a device over a remote connection.
  • TeamViewer is a third-party program that you purchase separately. It provides a comprehensive set of remote access and support capabilities. The Intune and TeamViewer integration enables remote support using TeamViewer, and the connector is managed directly in Intune.
  • Remote control is a feature of Microsoft Endpoint Configuration Manager (ConfigMgr) for remotely administering and viewing workgroup and domain-joined computers.

Supported features and scenarios

The following table shows the features and scenarios supported by each remote assistance option. A check mark (✅) indicates that the feature or scenario is supported, and a cross mark (❌) indicates that it's not supported.

Features, platforms, licensing Remote Help Teams Quick Assist TeamViewer (Intune) Remote control (ConfigMgr)
Remote view and control ✅ ✅ ✅ ✅ ✅
Elevated admin access ✅ ❌ ❌ ✅ ✅
Chat ✅ ✅ ✅ ✅ ❌
File transfer ❌ ✅ ❌ ✅ ✅
Unattended access ❌ ❌ ❌ ✅ ✅
Simultaneous remote control ✅ ✅ ✅ ❌ ❌
Multi-user support ❌ ❌ ❌ ✅ ✅
Remote actions ❌ ❌ ❌ ✅ ✅
Over-the-internet support ✅ ✅ ✅ ✅ ❌
RBAC ✅ ✅ ❌ ✅ ✅
Audit reporting ✅ ✅ ❌ ✅ ✅
Support for Windows ✅ ✅ ✅ ✅ ✅
Support for Android, macOS ✅ ✅ ❌ ✅ ❌
Support for iOS ❌ ✅ ❌ ✅ ❌
Integrated with Windows – no extra app required ❌ ❌ ✅ ❌ ❌
Requires device to be co-managed ❌ ❌ ❌ ❌ ✅
Requires licensing ✅ ✅ ❌ ✅ ✅

Licensing requirements

  • Remote Help is available as a standalone add-on to Intune or as part of the Intune Suite. Microsoft Intune and Remote Help are included in the following Microsoft 365 Education plans:
    • Microsoft 365 A1 for devices
    • Microsoft 365 Education A3 Faculty and Student Use Benefit
    • Microsoft 365 Education A5 Faculty and Student Use Benefit
  • Teams requires Microsoft 365 licensing.
  • Use of TeamViewer and Intune requires licensing from both TeamViewer and Intune.
  • Remote control is a feature of Configuration Manager and requires Configuration Manager licensing.

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