Purchase and manage app subscriptions and licenses

Users can purchase subscriptions and manage licenses from Microsoft Teams Store for an individual, a team, or an organization. You can enhance the user experience for your app purchases based on the content outlined here. This article helps you understand the user's app purchase experience in Teams Store and you can provide a similar experience.

Subscription purchase experience

Here's the user experience to purchase a subscription plan for a Teams app:

1. In Teams, select Apps > Best selling.

   👁 Screenshot shows the Best selling option highlighted in Teams Store.
   

2. Browse and select the app for which you want to purchase the subscription.

3. In the app details dialog, select Buy a subscription.

   👁 Screenshot shows buying the subscription for an app.
   

4. To view the available plans for your location, select your country or region and select Save and continue.

   👁 Screenshot shows option to select the country or region.
   

5. In the Choose a subscription plan dialog, select Buy for the plan you want to purchase.

   Note

   Private plans are only visible to users within the organization that the offer is intended for and are indicated with a Private offer 👁 Image
   icon.

   👁 Screenshot shows the selection of appropriate subscription plan.
   

6. The checkout experience partially differs for a new and an existing user. In the Checkout dialog, perform the following actions:

   • New user
   • Existing user

   1. Under Subscription details, select Quantity and Subscription length and select Next.

      👁 Screenshot shows selecting the Quantity and Subscription length.
      

   2. Under Billing account, enter the name and billing details and select Next.

      👁 Screenshot shows adding the billing address.
      

   3. Under Verify your address, select the address and select Next.

      👁 Screenshot shows the verification of billing address.
      

   4. Under Add a credit or debit card, add the required details and select Next.

      By default, the Same as billing address checkbox is selected to use the billing account’s address for the card. To add a new address, clear the checkbox and enter the address.

      👁 Screenshot shows the option to choose the same billing address or add an address.
      

   5. Under Review, verify the details and select Place order.

      👁 Screenshot shows the subscription order placement.
      

   For existing users, the checkout process is quick as their saved account details are automatically used.

   1. Under Subscription details, select Quantity and Subscription length and select Next.

      👁 Screenshot shows selecting the Quantity and Subscription length.
      

   2. Under Review, verify the details and select Place order.

      👁 Screenshot shows the subscription order placement.
      

7. When prompted, select Set up subscription to activate your subscription.

   👁 Screenshot shows the option to set up your subscription.
   

   Users are redirected to the app website (also known as a landing page) where they can manage subscriptions.

   👁 Screenshot shows User and Licenses screen to assign license.
   

When a new user launches the app for the first time, they are requested to provide consent to the app.

Following is an example of the consent screen:

👁 Screenshot shows the permissions requested consent dialog.

License and subscriptions management experience

Users can manage the app subscriptions purchased in Teams from the Manage your apps section. It allows to access the list of subscriptions and their details, and perform the following actions to manage the subscription:

• Change a plan
• Buy or remove licenses
• Update a payment method
• Cancel a subscription
• View your invoices

The following example shows how users can manage licenses for third-party apps from Teams Store:

1. Go to Microsoft Teams.

2. Select Apps > Manage your apps.

   👁 Screenshot shows the apps screen to select manage your apps option highlighted in red.
   

3. Select Subscriptions. A tab appears with a list of purchases made in the tenant.

   👁 Screenshot shows the list of subscriptions under subscriptions tab highlighted in red.
   

   Here's the subscription management options on the Subscriptions page:

   
   
   
   
   

Users can take additional actions related to app subscription, such as editing the billing profile or recurring billing settings in M365 admin center.

👁 Screenshot shows how to manage the additional subscriptions in M365 admin center.

Admin purchasing experience

Admins can manage the app subscriptions and licenses in the Teams admin center. For more information, see purchase third-party Teams apps and manage subscriptions.

Check license usage in Partner Center analytics

1. Sign in to Partner Center.
2. In the left pane, go to Commercial Marketplace > Analyze > Licensing.
3. Select Plan and Tenant in the reporting widget to see the month wise usage.

See also

• Monetize your app
• Monetize your app FAQs
• ISV to customer private offers