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How to pack and ship 50" models of Surface Hub 2S or Surface Hub 3 models
This article explains how to pack Surface Hub 2S or Surface Hub 3 for shipment or service.
Important
When packing your device for shipment, make sure that you use the original packaging that came with your Surface Hub.
| Step | Task | Illustration |
|---|---|---|
| 1. | Remove the pen and the camera. Don't pack them with the unit. | 👁 Remove the pen and the camera. Do not pack them with the unit. |
| 2. | Remove the drive and the power cable. Don't pack them with the unit. Don't pack the Setup guide with the unit. | 👁 Remove the drive and the power cable. Do not pack them with the unit. |
| 3. | Unplug all cables, slide the cover sideways, and unscrew the locking screw of the compute cartridge. | 👁 Unplug all the cables, slide the cover sideways, and unscrew the locking screw of the compute cartridge. |
| 4. | Slide the compute cartridge out of the unit. | 👁 Slide the compute cartridge from the unit. |
| 5. | You'll need the compute cartridge and a screwdriver. | 👁 You will need the compute cartridge & a screwdriver. |
| 6. | Remove the cover screw and the cover from the compute cartridge, and then remove the solid state drive (SSD). | 👁 Remove the cover screw and the cover from the compute cartridge, and then remove the solid state drive (SSD). |
| 7. | Replace the cover and slide the compute cartridge back into the unit. | 👁 Replace the cover and slide the compute cartridge back into the unit. |
| 8. | Refasten the locking screw and slide the cover into place. | 👁 Re-fasten the locking screw and slide the cover into place. |
| 9. | Remove any base or mounting hardware. Using two people, place the unit in the base of the shipping container. | 👁 Remove any base or mounting hardware. Using two people, place the unit in the base of the shipping container. |
| 10. | Replace the cover of the shipping container, and insert the four clips. | 👁 Replace the cover of the shipping container, and insert the four clips. |
| 11. | Close the four clips. | 👁 Close the four clips. |
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