Note
Access to this page requires authorization. You can try signing in or .
Access to this page requires authorization. You can try .
Advanced analysis metrics
When you create queries in the Viva Insights web app, you can add these metrics from the Metrics pane. We've listed the descriptions alphabetically within each category.
Note
You can customize certain parameters by adjusting metric rules, so definitions might vary by organization. Learn more about metric rules. Learn about default exclusion scenarios for meetings, emails, and calls.
Microsoft 365 Copilot metrics
These metrics provide insights around how employees are using Microsoft 365 Copilot with Microsoft 365 apps.
Copilot Analytics metrics count activity when a user deliberately engages with Copilot or a measured agent. Passive or automatic AI behavior does not count unless the user intentionally interacts with the output.
For example, if Copilot automatically generates a Word document summary and the first few lines appear when a user opens the document, it only counts as a Copilot action if the user selects or clicks the summary to reveal it in full. If the user does not select the summary, it doesn't count as a Copilot action.
Note
There's a known issue with the Generate email draft and Summarize email thread metric computation that has resulted in underestimation and reporting of the following metrics from June 1, 2025, through February 18, 2026:
- Generate email draft active users
- Summarize email thread active users
- Generate email draft actions taken
- Summarize email thread actions taken
- Copilot assisted hours
- Copilot assisted value
We've implemented a fix to ensure these values are calculated accurately going forward in the data from February 18, 2026, onwards. The historical data for these metrics will be restored as soon as possible.
This issue impacts metrics in the Microsoft Copilot Dashboard, Advanced reporting PBIs, and custom queries. It does not affect all-up user counts for Microsoft 365 Copilot or Copilot in Outlook. For the most recent updates regarding this issue, check your Service health dashboard in the Microsoft 365 admin center.
For any report or query that uses Copilot metrics, whether through a custom person query or a pre-existing template, Copilot-related output data is available based on these timelines:
For an analysis time period of one full previous week (Sunday to Saturday)
The output data covers the full previous week. The report output includes the complete set of Copilot metrics, as long as the report is run at least six days after the completion of the previous week.
For an analysis time period of one full previous month (first day of the month to last day of the month)
The output data covers the full previous month. The report output includes the Copilot metrics data from that month, as long as the report is run at least six days after the completion of the month.
For an analysis time period of less than one week
The output data covers the analysis duration of one to six complete days based on the date range you've selected. The report output includes the Copilot metrics data from that period, as long as the report is run at least six days after the completion of the date range.
For any other time period
The report output covers the analysis duration. The report output includes the Copilot metrics data from that period, as long as the report is run at least six days after the completion of the date range.
Example scenario
For example, if you wanted to run a Copilot-related analysis for the week of Sunday, June 15, to Saturday, June 21, you would need to run the analysis on Friday, June 27 (or later), which is six days after the week ending date of June 21.
| Metric | Definition | Copilot Dashboard (Y/N) | Agent Dashboard (Y/N) | Advanced analysis (Y/N) |
|---|---|---|---|---|
| General | ||||
| Microsoft 365 licenses assigned | The number of Microsoft 365 and Office 365 licenses purchased by your company. Users must be assigned a prerequisite Microsoft 365 or Office 365 license in order to be assigned a Microsoft 365 Copilot license. See the full list here. This metric represents a license count, not a user count, so the value shown here might be smaller or larger than your total employee count. The metric includes Microsoft 365 E3 and E5 Extra Features licenses in addition to standard Office 365 and Microsoft 365 licenses. | Y | ||
| Active Microsoft 365 users | The number of employees in your company who have taken at least one action in Microsoft 365 apps over the previous 28 days. Learn more about what actions are required to be counted as an active user. | Y | ||
| Microsoft 365 Copilot licenses available | The number of Copilot for Microsoft 365 licenses purchased by your company. This number might be smaller than the "Copilot licenses assigned" figure below because it's limited to Copilot for Microsoft 365 licenses, whereas the metric below might include users enabled for Copilot for Microsoft 365 service plans via other license types, like Copilot for Sales. | Y | ||
| Microsoft 365 Copilot licenses assigned | The number of employees in your company who have been assigned a Copilot license. This number might be larger than the number of "Microsoft 365 Copilot licenses available," because it includes additional service plans that enable Copilot, like Copilot for Sales. | Y | ||
| Copilot licensed users | The number of employees who have an enabled Microsoft 365 Copilot license. | Y | Y | |
| All active Copilot users | The number of users who used Copilot at least once in the given time period. In the Copilot Dashboard, viewers can select whether this includes only Microsoft 365 licensed users or also includes Copilot Chat users who don't have Microsoft 365 Copilot licenses. A user is considered active if they selected a Copilot prompt or action in either the Copilot app or another Microsoft 365 app. Might exceed the licenses-assigned number because this metric includes users whose licenses were removed after they took an action in Copilot. Also includes active Copilot Chat users (not requiring a Microsoft 365 Copilot license). |
Y | Y - Measures only Microsoft 365 licensed users | |
| Active Copilot Chat users | The total number of users with a Microsoft 365 license but without a Copilot license, who have taken at least one action in Copilot Chat in the previous 28 days. | Y | Y | |
| Percentage of active Copilot users | The percentage of active Microsoft 365 Copilot or Copilot Chat users (no Copilot license) out of the number of Microsoft 365 licensed users for the given time period. | Y | Y - Measures only Microsoft 365 licensed users. Available in select analysis templates, not custom queries. | |
| Inactive Copilot users | The number of users who have a Copilot license enabled and haven't taken at least one action in Copilot in the last 28 days. | Y | ||
| Non-Copilot users | The number of employees who didn't have a Microsoft 365 Copilot license during the analysis timeframe. | Y | ||
| Percentage of habitual users | Habitual users are active on Copilot at least nine out of the last 12 weeks. | Y - Available in select analysis templates, not custom queries. | ||
| Percentage of novice users | Novice users average at least one Copilot action over a 12-week time period. | Y - Available in select analysis templates, not custom queries. | ||
| Percentage of power users | Power users take an average of at least 15 Copilot actions per week and were active at least nine out of the last 12 weeks. | Y - Available in select analysis templates, not custom queries. | ||
| Percentage of returning Copilot users | Shows what portion of current weekly active users also used Copilot in the previous week. | Y - Available in select analysis templates, not custom queries. | ||
| Returning users (Copilot users) | The number of unique users that were active in the prior 28-day period and the current 28-day period. | Y | Y | Y - Available in select analysis templates, not custom queries. Also includes 7-day return option. |
| Total Copilot actions taken | The aggregate number of actions users took with Copilot across all apps. This includes Copilot actions taken using some Copilot features that aren't displayed in Copilot Dashboard or advanced analysis platform as standalone metrics. | Y | Y | |
| Copilot assisted hours | The estimated number of hours users were assisted by using Copilot. Learn more. | Y | Y | |
| Total Copilot active days | The number of days a user used Copilot at least once in any of the apps. | Y | ||
| Days of active Copilot Chat (work) usage | The number of days the user used Copilot Chat (work) at least once. | Y | ||
| Days of active Copilot Chat (web) usage | The number of days the user was actively using the web tab of Copilot Chat. | Y | ||
| Copilot Chat (work) prompts submitted | The number of prompts submitted by users in Copilot Chat (work). Includes prompts submitted through Copilot Chat in Teams, Outlook, Word, Excel, PowerPoint, the Microsoft 365 Copilot App, Edge, and OneNote. | Y | Y | |
| Copilot Chat (work) "Ask and find" prompts submitted | The number of times users prompted Copilot Chat (work) to find documents or information. | Y | ||
| Copilot Chat (work) "Catch up" prompts submitted | The number of prompts submitted by users in Copilot Chat (work) with the intent to catch up on work: summaries, key takeaways, and action items from meetings and conversations. Examples: "Recap this meeting, summarizing key takeaways and action items," or "Give me a quick summary of what happened in my meetings while I was out." | Y | ||
| Copilot Chat (work) "Draft and brainstorm" prompts submitted | The number of prompts submitted by users in Copilot Chat (work) with the intent to generate, draft, or insert new content. Examples: "Draft a status update email about workstream X," "Generate a code snippet in Python for displaying the Fibonacci series for up to 10 natural numbers," or "Brainstorm some creative ways to present ideas." | Y | ||
| Copilot Chat (work) other prompts submitted | The number of prompts submitted by users in Copilot Chat (work) that don't fit into the "Ask and find," "Catch up," or "Draft and brainstorm" categories. Examples: "How do you feel today, Copilot?" | Y | ||
| Copilot Chat (web) prompts submitted | The number of prompts submitted by users in the web tab of Copilot Chat. Includes prompts submitted through the Microsoft 365 Copilot app and through Microsoft 365 apps. | Y | Y | |
| Total Copilot enabled days | The number of days a user had at least one service plan for Copilot enabled. | Y | ||
| Copilot Chat (work) enabled days | The number of days a user had Copilot Chat (work) enabled. | Y | ||
| Copilot enabled days for Power Platform connectors | The number of days a user had Power Platform Connectors in Copilot enabled. | Y | ||
| Copilot enabled days for Intelligent Search | The number of days the user had Intelligent Search capabilities within Copilot enabled. | Y | ||
| Copilot enabled days for Teams | The number of days the user had Copilot enabled within Microsoft Teams. | Y | ||
| Copilot Chat Enabled User | The number of users who have enabled Copilot Chat. | Y | ||
| Copilot Enabled User | The number of users who have enabled Copilot. | Y | ||
| Copilot Productivity Apps Enabled User | The number of users who have enabled Copilot productivity apps. | Y | ||
| App-specific | ||||
| Summarize meeting actions taken | The number of times users selected or submitted Copilot prompts to summarize a meeting or ask questions about a meeting. Doesn't include meeting summaries accessed through Intelligent Recap. | Y | Y | |
| Intelligent recap actions taken using Copilot | The number of times users selected Recap in a Teams meeting chat window to view the Intelligent Recap of a meeting in Teams. An action is only counted if the user selected Recap under the AI summary tab. | Y | Y | |
| Total meetings summarized or recapped by Copilot | The count of meetings summarized or recapped. See "Summarize meeting actions taken" and "Intelligent recap actions taken" for more details. Metric is deduplicated, so a meeting both summarized and recapped by the same user is counted once. The maximum number of times a meeting can be counted toward this metric is 1, regardless of how many meeting attendees prompted for summaries or recaps. | Y | Y | |
| Meeting hours summarized by Copilot in Teams | Calculated based on actual meeting time that elapsed in a given meeting prior to a user prompting Copilot to summarize. For example, if a user asks Copilot for a summary after a 1-hour meeting, 1 hour counts toward the total. If another user asks for a summary 15 minutes into the meeting, 15 minutes count toward the total, resulting in an overall total of 1 hour 15 minutes. Doesn't include meeting summaries accessed through Intelligent Recap. | Y | ||
| Meeting hours recapped by Copilot | The number of meeting hours recapped by Copilot in Teams through Intelligent Recap. Meeting hours are calculated based on full meeting duration and number of users who selected Recap. If one user selects Recap on a 1-hour meeting, 1 hour is counted. If 2 users select Recap on that same meeting, 2 hours are counted. | Y | ||
| Total meeting hours summarized or recapped by Copilot | The number of meeting hours either summarized or recapped by Copilot in Teams. See definitions above for details on summarization and recap. | Y | Y | |
| Summarize chat actions taken using Copilot in Teams | The number of times users selected or submitted prompts to summarize chats and channel conversations in Teams. In different product contexts, also referred to as "Summarize chat actions taken." | Y | Y | |
| Total chat conversations summarized by Copilot in Teams | The count of chat conversations in which at least one user selected or submitted prompts to summarize. In different product contexts, also referred to as "Total chat conversations summarized." | Y | Y | |
| Compose chat message actions taken using Copilot in Teams | The number of times Teams users selected Copilot assistance writing chat and channel messages. In different product contexts, also referred to as "Compose chat message actions taken" and "Compose chat messages." | Y | Y | |
| Days of active Copilot usage in Teams | The number of days the user used Copilot in Teams at least once. | Y | ||
| Summarize email thread actions taken using Copilot in Outlook | The number of times users selected summaries or prompted Copilot to summarize email conversations. Max of one summary per user per email. | Y | Y | |
| General email draft actions taken using Copilot in Outlook | The number of times users engaged Copilot functionality by select, prompt, or voice to generate or modify email copy. | Y | Y | |
| Email coaching actions taken using Copilot | The number of times users selected Coaching by Copilot in Outlook. Get email coaching with Copilot in Outlook. | Y | Y | |
| Highlight rewrite email actions taken using Copilot | The number of times that user-generated actions in which the highlighted content inline was rewritten by Copilot in Outlook. | Y | Y | |
| Suggested reply email actions taken using Copilot | The number of times users selected a Copilot-generated suggested reply option in Outlook. Each action represents a user selected one of the suggested reply responses surfaced by Copilot within an Outlook email conversation. | Y | Y | |
| Total emails sent using Copilot in Outlook | The count of emails sent for which users engaged Copilot for any kind of help with drafting or sending. | Y | Y | |
| Days of active Copilot usage in Outlook | The number of days the user used Copilot in Outlook at least once. | Y | ||
| Draft Word document actions taken using Copilot | The number of times users selected or submitted Copilot prompts in Word for help drafting content. | Y | Y | |
| Summarize Word document actions taken | The number of times users selected summaries or submitted prompts for document summaries using the Copilot pane in Word. | Y | Y | |
| Rewrite text actions taken using Copilot in Word | The number of times users accepted Copilot modifications to text in Word documents. | Y | Y | |
| Coach Word document actions taken using Copilot | The number of times Copilot coached or guided the user on improving writing quality, including tone, clarity, structure, or professionalism, without directly rewriting the document text. | Y | Y | |
| Visualize as table actions taken using Copilot in Word* | The number of times users converted text to a table using Copilot in Word. | Y | Y | |
| Days of active Copilot usage in Word | The number of days the user used Copilot in Word at least once. | Y | ||
| Create presentation actions taken using Copilot* | The number of times users created PowerPoint presentations using Copilot. | Y | Y | |
| Organize presentation actions taken using Copilot* | The number of times users prompted Copilot in PowerPoint to help organize a presentation. | Y | ||
| Add content to presentation actions taken using Copilot* | The number of times users added a slide or image to a presentation using Copilot. | Y | Y | |
| Summarize presentation actions taken using Copilot* | The number of times users selected or prompted Copilot to summarize PowerPoint presentations. | Y | Y | |
| Rewrite presentation actions taken using Copilot | The number of times users rewrote or rephrased existing slide content while preserving meaning. Metric measures the use of Copilot as a language refinement and editing helper, distinct from content creation, translation, summarization, or slide design actions. | Y | Y | |
| Suggest presentation actions taken using Copilot | The number of times users executed a discrete Copilot suggested PowerPoint action, including proposing slide layouts, design ideas, or content enhancements. | Y | Y | |
| Translate presentation actions taken using Copilot* | The number of times users translated slide content from one language to another using Copilot. | Y | Y | |
| Days of active Copilot usage in PowerPoint | The number of days the user used Copilot in PowerPoint at least once. | Y | ||
| Excel analysis actions taken using Copilot* | The number of times users engaged Copilot to perform analysis actions in Excel, including creating charts, PivotTable objects and summaries, and identifying trends and outliers. | Y | Y | |
| Create Excel formula actions taken using Copilot* | The number of times users generated new columns with formulas based on Excel data using Copilot. | Y | Y | |
| Excel formatting actions taken using Copilot* | The number of times users engaged Copilot to highlight sort, or filter tables in Excel. | Y | Y | |
| Excel chat helper actions taken using Copilot* | The number of times that user-submitted prompts entered into Copilot Chat within Excel that are handled as conversational helper requests, rather than executed as structured Excel Copilot skill actions. | Y | Y | |
| Excel clean data actions taken using Copilot | The number of times users selected apply for at least one suggestion in the data cleansing pane in Excel. This includes both in-app chat and on-canvas experiences in Excel. | Y | Y | |
| Excel formula by example actions taken using Copilot | The number of times users asked Copilot to generate a formula based on example outputs or described transformation intent, rather than direct formula specification. | Y | Y | |
| Days of active Copilot usage in Excel | The number of days the user used Copilot in Excel at least once. | Y | ||
| Days of active Copilot usage in OneNote | The number of days the user used Copilot in OneNote at least once. | Y | ||
| Days of active Copilot usage in Loop | The number of days the user used Copilot in Loop at least once. | Y | ||
| Copilot Chat (work) prompts submitted in Teams | The number of Copilot Chat (work) queries submitted by users through Teams. | Y | Y | |
| Copilot Chat (work) prompts submitted in Outlook | The number of Copilot Chat (work) queries submitted by users through Outlook. | Y | Y | |
| Copilot Chat (work) prompts submitted in Microsoft 365 Copilot app | The number of Copilot Chat (work) queries submitted by users in the Microsoft 365 Copilot app. | Y | Y | |
| Copilot Chat (work) in Word prompts submitted | The number of Copilot Chat (work) queries submitted by users in Word. | Y | Y | |
| Copilot Chat (work) in Excel prompts submitted | The number of Copilot Chat (work) queries submitted by users in Excel. | Y | Y | |
| Copilot Chat (work) in PowerPoint prompts submitted | The number of Copilot Chat (work) queries submitted by users in PowerPoint. | Y | Y | |
| Copilot Chat (web) prompts submitted in Teams | The number of Copilot Chat (web) prompts submitted by users through Teams. | Y | Y | |
| Copilot Chat (web) prompts submitted in Outlook | The number of Copilot Chat (web) prompts submitted by users through Outlook. | Y | Y | |
| Copilot Chat (web) in Word prompts submitted | The number of Copilot Chat (web) prompts submitted by users in Word. | Y | Y | |
| Copilot Chat (web) in Excel prompts submitted | The number of Copilot Chat (web) prompts submitted by users in Excel. | Y | Y | |
| Copilot Chat (web) in PowerPoint prompts submitted | The number of Copilot Chat (web) prompts submitted by users in PowerPoint. | Y | Y | |
| Total Copilot actions taken in Copilot Chat (work) | The number of Copilot actions taken by active Copilot users in Copilot Chat (work) across all apps. | Y | ||
| Copilot actions taken in [any specific Microsoft 365 app] | Examples include Edge, OneNote, Word, Excel, PowerPoint, Teams, and a growing list of others. | Y | Y | |
| Agent measurement | ||||
| Total agents | The number of agents in Copilot used by Copilot Chat users with Copilot credit consumption in the last 28 days. | Y | ||
| Active agents | The number of agents with at least one active user over the last 28 days. | Y | ||
| Agent responses | The number of times an agent responded to a user over the last 28 days. | Y | ||
| Active users (Agent measurement) | The number of unique users with at least one agent response over the last 28 days. | Y | Y | |
| Active users using Copilot Credits (Agent measurement) | The number of unique users who used Copilot Credits on agents in Microsoft 365 in the last 28 days. | Y Displayed in credit usage section for Copilot Chat users | Y | |
| Percent of returning users (Returning agent users) | The percentage of unique active users in the prior 28-day period that were also active in the current 28-day period. | Y | ||
| Change in active users (last 28 days) (Agent measurement) | The percentage difference in the number of unique active users compared to the previous 28-day period. An active user is defined as any user who received at least one agent response during the last 28 days. | Y | Y | |
| Percent of Copilot users using agents | The percentage of Copilot users with at least one agent response over the last 28 days. | Y | ||
| Total Copilot credits | The number of Copilot Credits used across all agents or on a given agent (depending on in-product context) in Copilot in the last 28 days. Also referenced in product as Copilot credits and Credits used. | Y | Y | |
| Change in credits | The percentage difference in the number of Copilot Credits used compared to the previous 28-day period. | Y | Y | |
| Agent creator type | The type of agent creator, including: User (for agents built by users Agent Builder); Your org (for admin-approved agents built by your organization); Microsoft (for agents built by Microsoft); or Microsoft partner (for admin-approved agents built by a third party). | Y | Y | |
| Agent source | The source from which the agent was published or created, including Agent Builder, Microsoft Copilot Studio, SharePoint, Microsoft 365 Agents Toolkit, Other, and Other Microsoft. | Y | ||
| Most popular (agent) | The agent with the highest number of active users within the last 28 days. | Y | ||
| Most shared (agent) | Among agents with a Creator type of User, the agent that has the highest number of active users within the last 28 days. | Y | ||
| Most versatile (agent) | The agent that is used by the greatest number of job functions (if applicable) within the last 28 days. | Y | ||
| Copilot for Sales | ||||
| Create or edit CRM record actions taken using Copilot for Sales | The number of times users created or edited a new CRM record (such as a contact, account, or opportunity) with Copilot for Sales. | Y | ||
| Generate email reply actions taken using Copilot for Sales | The number of times users generated email drafts using Copilot for Sales. | Y | ||
| Review post-meeting summary actions taken using Copilot for Sales | The number of times users reviewed the post-meeting summary highlights and follow-up actions that Copilot for Sales identified. | Y | ||
| Summarize email thread actions taken using Copilot for Sales | The number of times users summarized email conversations with Copilot for Sales. | Y | ||
| Review CRM record summary actions taken using Copilot for Sales | Number of times users summarized a sales opportunity with Copilot for Sales. | Y | ||
| Save email or meeting to CRM actions taken using Copilot for Sales | Number of times users saved Outlook activities such as emails and meetings to CRM with Copilot for Sales. | Y | ||
| Save email summary in CRM actions taken using Copilot for Sales | The number of times users saved an email summary to CRM as a note to a record using Copilot for Sales. | Y | ||
| Days of active Copilot for Sales usage in Outlook | The number of days the user was active in Outlook. | Y | ||
| Days of active Copilot for Sales usage in Teams | The number of days the user was active in Teams. | Y | ||
| Total Copilot for Sales active days | The number of days the user was active in Copilot for Sales in any app. | Y | ||
| Total Copilot for Sales licensed days | The number of days a Copilot for Sales premium license was assigned to that user in the "Group by" period. | Y |
*Metric is no longer tracked and might return "0" values.
Notes on metric calculations
Total Copilot actions taken
The "Total Copilot actions taken" metric captures all Copilot actions taken and can include actions that aren't yet captured as separate Viva Insights metrics. "Total Copilot actions taken," therefore, could return a figure that's larger than the sum of the Copilot metrics available in Viva Insights. This data gap will be closed over time.
"NULL" values
"NULL" values in analyst query results indicate employees without a Microsoft 365 Copilot license, which signifies no activity due to the absence of a license. "NULL" values might also indicate Copilot metrics data that isn't yet available because the report was run earlier than six days after the analysis period.
A "0" value, on the other hand, indicates users with a license but who did not engage in any activity for the specified day, week, or month.
Copilot feature usage count changes
You might see a decline in some feature-level user and action count metrics for Word, Excel, and PowerPoint as functionality reporting within those apps consolidates into the Copilot Chat (Work) action count. The impacted metrics include:
Word:
- "Visualize as a table"
- "Chat (Copilot in Word)" – predecessor to Copilot Chat
Excel:
- "Analyze data"
- "Calculate formula column"
- "Format data"
- "Chat (Copilot in Excel)" - predecessor to Copilot Chat
PowerPoint:
- "Add content to presentation"
- "Create presentations"
- "Summarize presentations"
- "Chat (Copilot in PowerPoint)" – predecessor to Copilot Chat
You might see declining action and user counts for "Copilot Chat (Work)" in Word, Excel, PowerPoint, and Outlook beginning in late April or early May 2026. Counts for conversational prompts are in the process of being separated from edit mode prompts for more precise future tracking. This separation will take place before edit mode usage is viewable as an app-level feature. During this interim period, total active Copilot user and action counts and app-level user and action counts will capture edit mode prompts, so these counts will be unaffected by this change.
Behavioral metrics and definitions
Behavioral insights provide a deeper understanding of how an organization gets work done, such as through focus, learning, network, collaboration, and meetings. They do not measure Microsoft 365 Copilot or AI agent usage.
| Category | Name | Description | Data type |
|---|---|---|---|
| After-hours collaboration | After-hours channel message hours | Number of hours a person spent posting, replying to, or reading Teams channels messages outside of working hours. | Hour |
| After-hours collaboration hours | Number of hours a person spent in meetings, emails, Teams chats, Teams calls, and Teams channels with at least one other person, either internal or external, after deduplication of time due to overlapping activities (for example, calls during a meeting), outside of working hours. | Hour | |
| After-hours email hours | Number of hours a person spent sending and receiving emails outside of working hours. | Hour | |
| After-hours call hours | Number of hours a person spent in scheduled and unscheduled Teams calls, outside of working hours. For calls that started during working hours, this number only includes the part of the call that occurred outside of that person’s work schedule. | Hour | |
| After-hours unscheduled call hours | Number of hours a person spent in unscheduled Teams calls, outside of working hours. For calls that started during working hours, this number only includes the part of the call that occurred outside of that person’s work schedule. | Hour | |
| After-hours scheduled call hours | Number of hours a person spent in scheduled Teams calls, outside of working hours. For calls that started during working hours, this number only includes the part of the call that occurred outside of that person’s work schedule. | Hour | |
| After-hours chat hours | Number of hours a person spent in Teams chats outside of working hours. | Hour | |
| After-hours meeting hours | Number of hours a person spent in meetings with at least one other person, outside of working hours. | Hour | |
| Collaboration activity | Active connected hours | Sum of half-hour blocks where a person remains active. An active block is defined as having at least one meeting or Teams call, email sent, Teams chat sent, or Teams channel message post or reply with at least one other person, either internal or external, during that block. | Hour |
| Channel message hours | Number of hours a person spent posting, replying to, or reading Teams channels messages. | Hour | |
| Channel message posts | Number of messages posted on Teams channels. | Count | |
| Channel message reactions | Number of reactions to posts and replies to messages on Teams channels. | Count | |
| Channel message replies | Number of replies to messages on Teams channels. | Count | |
| Channel visits | Number of visits to Teams channels. | Count | |
| Collaboration hours | Number of hours a person spent in meetings, emails, Teams chats, Teams calls, and Teams channels with at least one other person, either internal or external, after deduplication of time due to overlapping activities (for example, calls during a meeting). | Hour | |
| Collaboration span | Number of hours a person spent in work sessions, including those before, during, and after working hours as set in Outlook. During working hours, a work session is the time between the first and last collaboration activity. Before or after working hours, a work session is the time that one activity takes from start to finish, unless another activity starts within one hour. In that case, the session lasts from the beginning of the first to the end of the second activity. | Hour | |
| Email hours | Number of hours a person spent sending and receiving emails. | Hour | |
| Meeting hours | Number of hours a person spent in meetings with at least one other person during and outside of working hours. Measures scheduled meetings in Outlook, regardless of whether the user joins the meeting in Teams. For example, if a meeting is scheduled in Outlook but the user doesn't join the meeting in Teams, this is still treated as meeting hours. | Hour | |
| Chat hours | Number of hours a person spent in Teams chats with at least one other person, during and outside of working hours. | Hour | |
| Call hours | Number of hours a person spent in scheduled and unscheduled Teams calls with at least one other person, during and outside of working hours. | Hour | |
| Unscheduled call hours | Number of hours a person spent in unscheduled Teams calls with at least one other person, during and outside of working hours. | Hour | |
| Scheduled call hours | Number of hours a person spent in scheduled Teams calls with at least one other person, during and outside of working hours. | Hour | |
| Multitasking hours | Number of hours a person spent sending or reading emails or chats, posting or replying to Teams channels messages, or visiting Teams channels during a meeting or Teams call. (Messages sent in the chat of the meeting/Teams call are excluded.) | Hour | |
| Emails sent | Number of emails a person sent. | Count | |
| Meetings | Number of meetings a person attended. | Count | |
| Chats sent | Number of Teams chats a person sent. | Count | |
| Calls | Number of Teams calls a person joined, including scheduled and unscheduled calls. | Count | |
| Meeting and call hours | Number of hours a person spent in meetings and Teams calls with at least one other person, either internal or external, after deduplication of time due to overlapping activities. | Hour | |
| Time with leadership | Number of hours a person spent in meetings, emails, Teams chats, Teams calls, and Teams channels with people who are skip level or above up to six levels in the organization chart. | Hour | |
| Urgent email hours | Number of hours a person spent in emails where some level of urgency is involved. Urgency is defined by a set of urgent keywords in email subject lines. | Hour | |
| Urgent meeting hours | Number of hours a person spent in meetings where some level of urgency is involved. Urgency is defined by a set of urgent keywords in meeting subject lines. | Hour | |
| Collaboration by day of the week | Meeting hours on x (day) | Number of hours a person spent in meetings with at least one other person during and outside of working hours on the specified day (Monday through Sunday). | Hour |
| Weekend emails sent | Number of emails a person sent on Saturdays or Sundays. | Count | |
| Weekend channel message posts | Number of messages a person posted on Teams channels during Saturdays or Sundays. | Count | |
| Weekend channel message replies | Number of messages a person replied to on Teams channels during Saturdays or Sundays. | Count | |
| Weekend chats sent | Number of Teams chats a person sent on Saturdays or Sundays. | Hour | |
| Weekend collaboration hours | Number of hours a person spent in meetings, emails, Teams chats, Teams calls, and Teams channels on Saturdays and Sundays. | Hour | |
| Weekend meetings | Number of meetings a person attended during Saturdays or Sundays. | Count | |
| Unscheduled weekend calls | Number of unscheduled Teams calls a person joined, on Saturdays or Sundays. | Count | |
| Collaboration hours on x (day) | Number of hours a person spent in meetings, emails, Teams chats, Teams calls, and Teams channels with at least one other person, either internal or external, after deduplication of time due to overlapping activities (for example, calls during a meeting) during the specified day (Monday through Sunday). | Hour | |
| Collaboration by time of day | Emails sent x (hour block) | Number of emails a person sent during a defined hour block. The metric name includes when the defined hour block begins and ends, which is written as two numbers from 00 to 24 (depicting 24 hours in a day). For emails sent between 8AM and 9AM, for example, the metric name would be "Emails sent 08 09." | Count |
| Chats sent x (hour block) | Number of Teams chats a person sent during a defined hour block. The metric name includes when the hour block begins and ends, which is written as two numbers from 00 to 24 (depicting 24 hours in a day). For chats sent between 8AM and 9AM, for example, the metric name would be "Chats" sent 08 09". | Count | |
| Meetings x (hour block) | Number of meetings a person attended during a defined hour block. The metric name includes when the hour block begins and ends, which is written as two numbers from 00 to 24 (depicting 24 hours in a day). For meetings between 8AM and 9AM, for example, the metric name would be "Meetings 08 09." | Count | |
| Unscheduled calls x (hour block) | Number of unscheduled Teams calls a person joined with at least one other person during a defined hour block. The metric name includes when the hour block begins and ends, which is written as two numbers from 00 to 24 (depicting 24 hours in a day). For unscheduled calls between 8AM and 9AM, for example, the metric name would be "Unscheduled calls 08 09." | Count | |
| Collaboration in small groups | Small-group meeting, call, and chat hours | Number of hours a person spent in meetings, Teams chats, and unscheduled Teams calls with between two to eight people, all internal, after deduplication of time due to overlapping activities (for example, calls during a meeting). | Hour |
| Small-group emails sent, excluding manager | Number of emails a person sent to an internal group of eight or less people, including the sender and excluding the sender's manager from the recipient group. | Count | |
| Small-group chats sent, excluding manager | Number of Teams chats a person sent to an internal group of eight or less people, including the sender and excluding the sender’s manager from the recipient group. | Count | |
| Internal meeting hours without manager 1:1 | Number of hours a person spent in meetings with only one other person who is not their manager. | Hour | |
| Internal meeting hours with 3 to 8 attendees | Number of hours a person spent in meetings with at least three and up to eight internal collaborators only and no external collaborators. | Hour | |
| Collaboration involving manager | Meeting and call hours with manager | Number of hours a person spent in meetings and Teams calls where attendees included the person, their manager, and one or more other people (not a one-on-one meeting or call), after deduplication of time due to overlapping activities. | Hour |
| Meeting and call hours with manager 1:1 | Number of hours a person spent in meetings and Teams calls involving only the person and their manager, after deduplication of time due to overlapping activities. | Hour | |
| Meeting and call hours with skip level | Number of hours a person spent in meetings and Teams calls where their manager's manager also attended the meeting or joined the call, after deduplication of time due to overlapping activities. | Hour | |
| Meeting and call hours with skip level 1:1 | Number of hours a person spent in meetings and Teams calls involving only the person and their skip manager, after deduplication of time due to overlapping activities. | Hour | |
| Redundant meeting hours (lower level) | Number of meeting hours a person spent in a meeting with both their manager and their skip-level manager present in the meeting. | Hour | |
| Recurring meeting hours with manager 1:1 | Number of hours a person spent in recurring meetings involving only the person and their manager. | Hour | |
| Unscheduled call hours with manager 1:1 | Number of hours a person spent in unscheduled Teams calls involving only the person and their manager. | Hour | |
| Unscheduled call hours with manager | Number of hours a person spent in unscheduled Teams calls where attendees included the person, their manager, and one or more other people (not a one-on-one meeting). | Hour | |
| Unscheduled call hours with skip level | Number of hours a person spent in unscheduled Teams calls where their manager's manager also joined the call. | Hour | |
| Collaboration hours with direct reports | Number of hours a person spent in meetings, emails, Teams chats, and Teams calls where all participants report directly to the person, after deduplication of time due to overlapping activities (for example, calls during a meeting). | Hour | |
| Small-group emails sent, including manager | Number of emails a person sent to an internal group of eight or less people, including the sender and the sender's manager in the recipient group. | Count | |
| Small-group chats sent, including manager | Number of Teams chats a person sent to an internal group of eight or less people, including the sender and the sender's manager in the recipient group. | Count | |
| Manager coaching hours 1:1 | Number of hours a manager spent in one-on-one meetings with all of the manager's direct reports. | Hour | |
| Meeting hours with manager | Number of meeting hours where attendees included the person, their manager, and one or more other people (not a one-on-one meeting). | Hour | |
| Meeting hours with manager 1:1 | Number of meeting hours involving only the person and their manager. | Hour | |
| Meeting hours with skip level | Number of meeting hours a person attended where their manager's manager also attended the meeting. | Hour | |
| Meetings with manager | Number of meetings a person attended where attendees included a person, their manager, and one or more other people (not a one-on-one meeting). | Count | |
| Meetings including manager and skip-level leadership | Number of meetings where a person's manager and skip manager or skip manager's peers also attended. | Count | |
| Meetings with manager 1:1 | Number of meetings a person attended involving only the person and their manager. | Count | |
| Meetings with skip level | Number of meetings a person attended where their manager's manager also attended the meeting. | Count | |
| Collaboration network | Diverse ties | Number of colleagues who are connected to a person (that is, had a reciprocal interaction with them in the last four weeks) but not connected to many of that person’s other colleagues. Diverse ties offer good sources of new and varied information from across the company. (Interactions are based on emails, meetings, and Teams calls and chats.) | Count |
| Diverse ties score | Diverse ties represent connections with colleagues who are connected to the person but not connected to many of the person’s other colleagues. Diverse ties score measures the relative diversity of a connection between two individuals. (Interactions are based on emails, meetings, Teams calls and chats.) | Score | |
| Diverse tie type | A value that indicates the relative diversity of the person's diverse ties. 0 means that the tie is not diverse; 1 means that the tie is diverse; 2 is an intermediate value that means more diverse than 0 but less diverse than 1. (The Diverse tie type metric is derived from the Diverse tie score metric.) | Score | |
| External network size | The number of people external to the company with whom a person had a reciprocal interaction in a four-week span. A reciprocal interaction occurs between A & B when both A has reached out to B and B has reached out to A. | Score | |
| Influence rank | An employee’s potential influence on opinions of the network. It measures how well connected a person is to other well-connected individuals. The closer the rank is to 1, the higher the person’s rank or network influence score. If two people have the same influence score, they also have the same influence rank. (A person’s influence score is based on the frequency of collaboration activities, which include emails, meetings, Teams calls, and Teams chats with other people within the company.) | ||
| Influence score | A numeric score that indicates how well connected a person is within the company. A higher score means that the person is better connected and has greater potential to drive change. (A person’s connection score is based on the frequency of collaboration activities, which include emails, meetings, Teams calls, and Teams chats with other people within the company.) | Rank | |
| Internal network size | Number of people within the organization with whom a person has had at least one reciprocal interaction with during the calendar month. | Count | |
| Network outside company | The number of distinct external domains outside the company with at least one individual a person has had a reciprocal interaction with. | Count | |
| Network outside organization | The number of distinct internal organizational units within the company with at least one individual a person has had a reciprocal interaction with. | Count | |
| Strong ties | Number of colleagues who are connected to a person (that is, had a reciprocal interaction with them in the last four weeks) and who are also connected to many of that person’s other colleagues. (Interactions are based on emails, meetings, and Teams calls, and Teams chats.) | Count | |
| Strong ties score | Strong ties represent connections with people that are part of a person’s inner working group who work together regularly. Strong ties score measures the relative strength of a connection between two individuals. (Interactions are based on emails, meetings, Teams calls and chats.) | Score | |
| Strong tie type | A value that indicates the relative strength of the person's strong ties. 0 means that the tie is not strong; 1 means that the tie is strong; 2 is an intermediate value that means stronger than 0 but weaker than 1. (The Strong tie type metric is derived from the Strong tie score metric.) | Score | |
| Group-to-Group | Group collaboration time invested | Sum of time spent by each member of group A collaborating with any member of group B | Minutes |
| % Group collaboration time invested | % of a group A’s total collaboration time that is spent with any member of group B | Percentage | |
| Group meeting time invested | Sum of time spent by each member of group A in a meeting with any member of group B | Minutes | |
| Group mail time invested | Sum of time spent by each member of group A in sending mails to or reading mails from any member of group B | Minutes | |
| Person-to-Group | Collaboration time invested | Time spent by a person collaborating with any member of a collaborator group | Minutes |
| Meeting time invested | Time spent by a person in a meeting with any member of a collaborator group | Minutes | |
| Mail time invested | Time spent by a person sending mails to or reading mails from any member of a collaborator group | Minutes | |
| External collaboration | External channel message hours | Number of hours a person spent posting, replying to or reading messages in Teams channels with at least one other person outside the company. | Hour |
| External collaboration hours | Number of hours a person spent in meetings, emails, Teams chats, Teams calls, and Teams channels with at least one other person outside the company, after deduplication of time due to overlapping activities (for example, calls during a meeting). | Hour | |
| External unscheduled call hours | Number of hours a person spent in unscheduled Teams calls with at least one other person outside the company. | Hour | |
| External email hours | Number of hours a person spent in emails with at least one other person outside the company. | Hour | |
| External chat hours | Number of hours a person spent in Teams chats with at least one other person outside the company. | Hour | |
| External meeting hours | Number of hours a person spent in meetings with at least one other person outside the company. | Hour | |
| External 1:1 meeting hours | Number of hours a person spent in meetings where the only other participant was an external person. | Hour | |
| External meetings including manager | Number of meetings where a person and their manager met with at least one person outside of the company. | Count | |
| Focus | Available-to-focus hours | Hours remaining during working hours after excluding meetings and scheduled Teams calls for focused work. This metric helps organizations understand how meetings and scheduled Teams calls can impact what time is available for self-directed work. | Hour |
| Uninterrupted hours | Sum of blocks one hour or longer where a person didn't attend a meeting, read or send emails, read or send Teams chats, joined Teams calls, posted or replied to Teams channels messages, or visited Teams channels. In other words, Uninterrupted time is the sum of blocks of time one hour or longer for deep thinking with no communication. This metric helps organizations understand whether employees have long blocks of uninterrupted time for deep thinking to solve new problems creatively and to fuel innovation. | Hour | |
| Interrupted hours | Time available to focus that was interrupted by emails, Teams chats, unscheduled Teams calls, or Teams channels activity. Interrupted time excludes one-hour or longer blocks of uninterrupted time for deep work. This metric helps organizations understand whether employees are choosing to use the blocks of time between meetings or scheduled Teams calls for emails, unscheduled calls, or Teams chats. | Hour | |
| Open 1-hour block | Number of open one-hour blocks in a person’s calendar without any scheduled meetings during the workday. | Count | |
| Generated load | Generated load - Call hours | Number of Teams calls hours that the person created for internal participants by initiating Teams calls. | Hour |
| Generated load – Call participants | Number of internal participants of Teams calls that were initiated by a person. | Count | |
| Generated load – Calls organized | Number of internal Teams calls that were initiated by a person. | Count | |
| Generated load – Channel message reactions | Number of reactions to messages posted or replies to messages by the person on Teams channels. | Count | |
| Generated load – Channel message replies | Number of replies to messages posted by the person on Teams channels. | Count | |
| Generated load – Chat recipients | Number of internal recipients who read Teams chats sent by a person. | Count | |
| Generated load – Chats-read hours | Number of hours that internal recipients spent reading Teams chats sent by a person. | Hour | |
| Generated load – Email recipients | Number of internal recipients who read emails sent by a person. | Count | |
| Generated load – Emails-read hours | Number of hours that internal recipients spent reading emails sent by a person. | Hour | |
| Generated load – Meeting attendees | Number of internal attendees in meetings that were organized by a person. | Count | |
| Generated load – Meeting hours | Number of meeting hours that a person created for internal attendees by organizing meetings. | Hour | |
| Generated load – Meetings organized | Number of internal meetings that were organized by a person. | Count | |
| Impact | Booked focus hours | Number of hours a person booked as focus time in Viva Insights. Other appointments or meetings that employees added to their Outlook calendar without using Viva Insights aren’t counted. | Hour |
| Booked focus hours kept | Number of hours a person booked as focus time in Viva Insights that didn’t overlap with meetings, including time booked with and without a focus plan. | Hour | |
| Booked focus hours kept with plan | Number of hours a person booked in Viva Insights, using a focus plan, that didn’t overlap with meetings. | Hour | |
| Booked focus hours kept without plan | Number of focus hours a person booked in Viva Insights, without using a focus plan, that didn’t overlap with meetings. | Hour | |
| Booked no-meeting days | Number of days a person booked as no-meeting days in Viva Insights. | Day | |
| Learning time | Calendared learning time | Number of hours blocked in a person’s calendar for learning activities. An appointment or meeting is considered a learning activity based on keywords that appear in the subject line. | Hour |
| Meeting types | 30 to 59 minutes long meeting hours | Hours of meetings with a duration of 30 to 59 minutes. | Hour |
| 30 to 59 minutes long meetings | Number of meetings with a duration of at least 30 minutes and less than one hour. | Count | |
| 60 minutes or longer meeting hours | Hours of meetings with a duration of 60 minutes or longer. | Hour | |
| 60 minutes or longer meetings | Number of meetings with a duration of 60 minutes or longer. | Count | |
| Conflicting meeting hours | Number of meeting hours where a person had overlapping meetings in their calendar. The count includes just the amount of time that overlaps. | Hour | |
| Small and short meeting hours | Meeting hours with a duration of one hour or less that have at least two and up to eight invitees, including the organizer. | Hour | |
| Small and short recurring meeting hours | Recurring meeting hours with a duration of one hour or less that have at least two and up to eight invitees, including the organizer. | Hour | |
| Large and long meeting hours | Meeting hours with a duration of more than one hour and nine or more invitees, including the organizer. | Hour | |
| Large and long recurring meeting hours | Recurring meeting hours with a duration of more than one hour and nine or more invitees, including the organizer. | Hour | |
| Large and long recurring meetings | Number of recurring meetings that are more than one hour and include nine or more attendees, including the organizer. | Count | |
| Large and short meeting hours | Meeting hours with a duration of one hour or less and nine or more invitees, including the organizer. | Hour | |
| Large and short recurring meeting hours | Recurring meeting hours with a duration of one hour or less and nine or more invitees, including the organizer. | Hour | |
| Meeting hours ended on time | Number of Teams meeting hours that were ended early or within one minute after the scheduled end time. | Hour | |
| Meeting hours not ended on time | Number of Teams meetings hours that were ended after one minute past the scheduled end time. | Hour | |
| Meeting hours joined on time | Number of Teams meeting hours that were joined early or within five minutes after the scheduled start time. | Hour | |
| Meeting hours not joined on time | Number of Teams meetings hours that were joined after five minutes past the scheduled start time. | Hour | |
| Meeting hours with 12 to 24 hours of advanced notice | Number of meeting hours that were scheduled more than 12 and less than 24 hours before the meeting start time. | Hour | |
| Meeting hours with 24 or more hours of advanced notice | Number of meeting hours that were scheduled 24 hours or more before the meeting start time. | Hour | |
| Meeting hours with six or fewer hours of advanced notice | Number of meeting hours that were scheduled six hours or before the meeting start time. | Hour | |
| Meeting hours with six to 12 hours of advanced notice | Number of meeting hours that were scheduled more than six and less than or equal to 12 hours before the meeting start time. | Hour | |
| Small and long meeting hours | Meeting hours with a duration of more than one hour that have at least two and up to eight invitees, including the organizer. | Hour | |
| Small and long recurring meeting hours | Recurring meeting hours with a duration of more than one hour that have at least two and up to eight invitees, including the organizer. | Hour | |
| Recurring meeting hours | Meeting hours for meetings that are set to recur. | Hour | |
| Time in self-organized meetings | Number of hours spent in meetings organized by the person with at least one other person. | Hour | |
| Meeting quality | Number of attendees who ended the meeting on time | Number of attendees that left a Teams meeting early or within one minute after the scheduled end time | Count |
| Number of attendees who didn’t end the meeting on time | Number of attendees who left a Teams meeting after one minute past the scheduled end time. | Count | |
| Number of attendees who joined the meeting on time | Number of attendees who joined a Teams meeting early or within five minutes after the scheduled start time. | Count | |
| Number of attendees who didn’t join the meeting on time | Number of attendees who joined a Teams meeting after five minutes past the scheduled start time. | Count | |
| Working-hours collaboration | Working-hours channel message hours | Number of hours a person spent posting, replying to, or reading Teams channels messages during working hours. | Hour |
| Working-hours collaboration hours | Number of hours a person spent in meetings, emails, Teams chats, Teams calls, and Teams channels with at least one other person, either internal or external, after deduplication of time due to overlapping activities (for example, calls during a meeting), during working hours. | Hour | |
| Working-hours email hours | Number of hours a person spent sending and receiving emails during working hours. | Hour | |
| Working-hours call hours | Number of hours a person spent in scheduled and unscheduled Teams calls, during working hours. | Hour | |
| Working-hours chat hours | Number of hours a person spent in Teams chats during working hours. | Hour | |
| Working-hours meeting hours | Number of hours a person spent in meetings with at least one other person, during working hours. | Hour | |
| Working-hours scheduled call hours | Number of hours a person spent in scheduled Teams calls, during working hours. | Hour | |
| Working-hours unscheduled call hours | Number of hours a person spent in unscheduled Teams calls, during working hours. | Hour |
Note
In Microsoft Teams, teamwork and communication happen in channels. Viva Insights includes several metrics which measure aspects of team communication over channels in Teams. When these metrics first become available in the Viva Insights web app, they will reflect a baseline of only 14 days of historical data; this historical data will increase as time progresses. This differs from other metrics, which usually have 13 months of historical baseline data.
Exported metrics
These metrics aren't selectable within the Metrics pane when you build queries, but they're included in query output.
| Applies to | Name | Description |
|---|---|---|
| Person queries | IsActive | Boolean value of "true" or "false" for each employee. Active employees send at least one email or Teams chat during the unit of time—day, week, or month1—defined by the query’s Group by setting. |
1. You might notice differences when comparing metrics summarized by day with metrics summarized by week; a person can be active in a week, but not necessarily active seven days of the week.
Feedback
Was this page helpful?