Smart Alerts
Eliminate operational blind spots and configuration toil. Leverage New Relic's massive telemetry to turn passive data into proactive, high-fidelity incident detection.
THE OBSERVABILITY PARADOX
Make undetected incidents near-zero with automated, curated alerts
Smart coverage scanning
Identify under-instrumented entities and “silent” conditions with our intelligent engine
Dynamic threshold tuning
Set thresholds based on historical volatility automatically rather than static numbers to minimize false positives.
Condition standards
Apply defined alert standards to major entity types for consistent, estate-wide coverage instantly.
Glass box AI
Gain full transparency and control with recommended baselines you can override—unlike competitive "black box" approaches.
50%
lower MTTR for Gett
99%
reduction in delay for AB InBev
65%
reduction on incident volume for PicPay
PERFORMANCE ANALYSIS
Stop incidents before they impact customers
- Improve MTTD (Detection) by ensuring issues are identified and flagged before they escalate
- Eliminate the "toil tax" of manual configuration through tools like Terraform that are often error-prone
- Connect alerts to business KPIs and SLAs to maintain high-trust signals and restore faith in the pager
CONFIGURABILITY
Set-and-forget alerting across your entire estate
- Tag-based automated routing Configure notification logic based on entity tags automatically to direct alerts to the right team without manual policy management
- Change-impact analysis. Link alerts to recent deployments explicitly or code changes using integrated Change Tracking
GOVERNANCE & STANDARDIZATION
Automate governance for the modern estate
Move to a "set-and-forget" system that provides automated guardrails
- Condition standards: Apply best-practice monitoring standards instantly to all major entity types for consistent, estate-wide coverage
- Automated tag-based routing: Use entity tags to automatically route notifications to the correct team—removing the need for manual policy management
GLASS BOX AI
Intelligence you can trust
Contrast the New Relic “glass box AI” against competitive “black box” approaches.
- Transparency and control: Provide recommended baselines that allow for overrides and customizable standards so engineers remain "the pilot"
- Decision builder: Show UI snippets of the Correlation Assistant to prove that while the system is "Smart," it’s never opaque
Look who
has us open.
has us open.
With New Relic, we don't have to build dashboards and create alerts for everybody. We've federated that ownership to our teams. We don't have to feed and water a monitoring platform.Andrew LongmuirEngineering Manager for Monitoring, Automation & AIOps at William Hill
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