README

Joomla Help Desk

• Contributors: Webkul Team
• Requires Joomla:3.0
• License: GNU/GPL for more info see license.txt included with plugin
• License URI: http://www.gnu.org/licenseses/gpl-2.0.html

Description

This is an amazing module which integrates UVdesk Helpdesk Ticket System with Joomla. It allows a registered user to create a ticket regarding its query.Admin can manage all the tickets either from the Joomla back-end or from the UVdesk Dashboard. All the information about the tickets is synced between Joomla and UVdesk Dashboard. The tickets are categorized using various labels and statuses.

Features

• Extension integrates UVdesk Helpdesk System with Joomla.
• Register user can create tickets
• Ticket reply to the customer can be sent either from Joomla back-end or UVdesk Dashboard.
• The filter option can be used to search any specific ticket using various properties.
• A detailed information about the ticket is displayed using different labels and statuses.
• Customers can filter tickets based on various properties
• Admin can filter ticket based on customer.

Frequently Asked Questions

For any Query , please write at support@webkul.com

Current Version 1.0

To be Implemented in next update

Need to make extension Responsive Need to support multi language Ticket reply with attahement Admin can edit customer Customer can edit their data Improve css Filtering in side bar in tickets view Option to add note/tags in ticket view Add signature in reply