Purchase Policies and FAQ

Purchase

• Business Size - guidance on choosing the right licensing model based on your company’s size and usage volume
• About the pricing plan and how to purchase - an overview of our single pricing plan and why there are no “upgrades” or “downgrades”.
• Pricing guide - view our interactive pricing schedule
• Trial plan - A run down of how the trial/development plan works
• Create and manage account - access the dashboard and get started with GroupDocs Cloud.
• Client ID and Client Secret - how to request the credentials used to give authorized access to the GroupDocs Cloud API.
• Discount policy - Learn about why GroupDocs does not offer any discounts on its pricing plan
• Migrated products - Learn which products have been merged with another product, or split into a standalone product
• Self-hosting - Learn about options to self host GroupDocs APIs.

Purchase FAQ

1. Can I evaluate before buying?
2. Which calls to the API are charged?
3. Do I need to enter credit card details to evaluate?
4. Can I receive technical support while I’m evaluating?
5. Can I make a feature request?
6. What are your Terms of Service and other policies?
7. Can I get a discount?
8. How do I cancel the service?
9. Does the one plan include access to all products?
10. Where do I find my Client ID and Client Secret?
11. Who else uses GroupDocs Cloud APIs?
12. Does GroupDocs have a consultant team who can assist with training, implementation or customizations?
13. GroupDocs is exactly what I need but I cannot send sensitive documents to the cloud, do you have a suitable solution?

Billing

• Payment method - information about paying by credit card and the currency of our invoices.
• Pricing disclaimer - GroupDocs reserves the right to change plans and pricing but we try to keep all our customers and channels up-to-date.
• Failed Payments - what happens to your plan if your credit card cannot be charged and how to update your credit card details.
• Viewing your usage - how keep track of how many API calls you have made.
• Adding billing contacts - billing statements and summary emails can be sent automatically to people in your organization even if they don’t have an account.
• Invoices - GroupDocs provides a monthly invoice for each charge. These are sent automatically by email and can be downloaded from your account.
• Refund policy - we do everything we can to help you make the right decision before you buy to avoid refund requests.

Billing FAQ

1. Do you include tax in your prices listed on the website or quotes?
2. I’m based in Australia, why is GST added to an invoice in USD currency?

European VAT FAQ

1. Why is our company starting to charge VAT?
2. When will the new VAT charges take effect?
3. How will the VAT be calculated?
4. How to utilize the reverse charge mechanism for VAT?
5. What if I don’t have a VAT number?
6. How can I provide my VAT number?
7. Will the prices displayed on the website include VAT?
8. What if I have a subscription or ongoing service?
9. Who can I contact for more information?
10. Where can I find more information about VAT rates in my country?

Compliance

• Anti fraud measures - we protect ourselves from fraud by contacting the purchaser before releasing a licence if the transaction appears suspcious.
• HIPAA compliancy - GroupDocs products are not HIPAA compliant. Click to learn more.
• Taxes - explains issues related to tax such as VAT, GST and payment instructions specific for Australian customers including our ABN

UK VAT FAQ

1. Why is our company starting to charge UK VAT?
2. When will the new UK VAT charges take effect?
3. How will the UK VAT be calculated?
4. How to utilize the reverse charge mechanism for VAT?
5. What if I don’t have a UK VAT number?
6. How can I provide my UK VAT number?
7. Will the prices displayed on the website include VAT?
8. What if I have a subscription or ongoing service?
9. Who can I contact for more information?
10. Where can I find more information about UK VAT rates?