SES Production access, account setup
SES email service. Is it restricted to customers who pays for other AWS services? My aws account has basic support. I had requested for SES production access/upgrade from 5 days and followed up 2 times, but still no replies. Here is the requestID CASE ***************. May be i am missing something.
*Edit: Removed case ID — Aimee K.
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asked 4 days ago55 views
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In addition to the previous response: Even if it has been more than 5 days, adding a reply to your existing open support case remains the only official method to reach out for accounts on the Basic Support plan. Basic Support does not include chat or phone support for service limit increases. Based on my own experience do not open a new duplicate case in an attempt to escalate the issue, as this can reset your position in the queue and further delay the review process.
PS: AWS Support may monitor these forums, so someone might see this thread and step in to assist.
- Aydecoder4 days ago
Thanks for that information. I'll keep that in mind, at the moment i am trying to do everything from my end. I understand free is not always free and trying to find the fine print.
Hi there,
I'm sorry to hear that you haven't received a reply.
I've taken action internally to pass along your concerns.
Continue keeping an eye on your case for updates.
— Aimee K.
Amazon SES is not restricted to customers who pay for other AWS services. It's available to all AWS customers, and you pay only for what you use with SES itself.
When you request production access for Amazon SES, the AWS Support team reviews each request carefully to help prevent fraud, abuse, and protect sender reputation. All new SES accounts start in a sandbox environment with certain restrictions, such as only being able to send to verified email addresses and having lower sending limits.
The review process for production access requests can take some time as each case is evaluated individually. If you haven't received a response after 5 days, I recommend checking your AWS Support Center at https://console.aws.amazon.com/support/ to see if there are any updates or if additional information is needed for your request. You can also add correspondence there if you need to provide more details or follow up on your case.
The approval process isn't related to your support plan level or usage of other AWS services - it's primarily focused on ensuring that the service will be used to send legitimate, solicited emails. Make sure your initial request included all required information, such as the type of emails you'll be sending, your website URL, and confirmation that you'll only send to recipients who have explicitly requested your emails.
Once approved, you'll be able to send email to any recipient, though you'll still need to verify the identities you use as "From," "Source," "Sender," or "Return-Path" addresses.
Sources
Request production access (Moving out of the Amazon SES sandbox) - Amazon Simple Email Service
answered 4 days ago
- Aydecoder4 days ago
What is the method to reach out to AWS if it is more than 5 days and has no follow up from AWS side?
The purpose of my question is just to level set and understand what do i need to do from my side to use AWS. It is quite vague from looking at past conversations. If Aws needs to scan my github to approve it, i can provide limited access, i just need to know what i need to provide to move forward.
answered 4 days ago
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