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⇱ Can't login to quicksight anymore | AWS re:Post

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Can't login to quicksight anymore

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Hi,

I'm having trouble using quicksight. Sometimes it work, but mostly it logs me out. Now, it says that '' Amazon Web Services Sign In Your AWS account was suspended because you have past due charges, or your account details couldn't be verified.

To check whether you have past due charges, open the Billing and Cost Management console, and go to the Payments page. After you pay all outstanding invoices by credit card, it might take up to 24 hours to reactivate your account.

If you have any further inquiries or require assistance, please reach out to AWS Support. Make sure to mention any troubleshooting steps you have already attempted to help them better understand the issue. If you are unable to sign in to your account, please contact the AWS Account Verification team by using the AWS Account Verification support form.

If your account isn't reactivated 24 hours after you pay all outstanding invoices or there are problems with verifying your account details, contact AWS Support.

Please let me what should I do.

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This recommendation was generated using AWS Generative AI capabilities. You are responsible for evaluating the recommendation in your specific context and implementing appropriate oversight and safeguards. Learn more

Based on the error message you're seeing, it appears your AWS account has been suspended due to past due charges or account verification issues. This is preventing you from accessing QuickSight. Here are the steps you should take:

  1. Check for outstanding payments:
  • Open the AWS Billing and Cost Management console
  • Go to the Payments page
  • Pay any outstanding invoices using a credit card
  1. Wait for account reactivation:
  • After paying all outstanding invoices, it may take up to 24 hours for your account to be reactivated
  1. If your account isn't reactivated within 24 hours after payment:
  • Contact AWS Support for assistance
  • Be prepared to mention the troubleshooting steps you've already taken
  1. If there are account verification issues:
  • Use the AWS Account Verification support form to contact the AWS Account Verification team

This appears to be an AWS account-level issue rather than a QuickSight-specific problem. Once your AWS account is reactivated, you should be able to access QuickSight again.
Sources
QUICKSIGHT DASHBOARD LOGIN ISSUE | AWS re:Post
My login is not working to access quicksite | AWS re:Post
Amazon QuickSight access error | AWS re:Post

answered 10 months ago

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reviewed 10 months ago

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