Rivian Service

Your vehicle, app and the Rivian Service Team — all connected through the Rivian Cloud — work together seamlessly. We designed the entire experience to be simple and easy.

1. Request

You can request service 24/7 directly through the Rivian app or by calling Rivian Service Support. From there we’ll create the optimal repair plan.

2. Plan

We’ll review the repair plan with you and schedule a time that’s convenient for service. You can then review and approve the plan in the app.

3. Visit

Either a Rivian Technician will come to you or we’ll have you drop your vehicle off at a service location. You can check the status of the work with the app.

Our connected vehicle platform allows you to get software updates remotely, continually adding features and enhancing how your vehicle performs.

Our fleet of Mobile Service vehicles — staffed with Rivian Technicians — can perform the majority of service needs right at your home, even if you're not there. If more extensive care is required, we make it easy for you to drop your vehicle off at a nearby service location.

We’re expanding our Service Center footprint across the US and Canada. And with mobile service, help is never far away.

Rivians are built to last. We developed our warranties to keep you covered for years to come.