Automate Plain for free on Stepper
Plain is an AI-powered B2B customer support platform. Connect Plain to Stepper to automate your support workflows, manage threads, customers, and labels.
Triggers available for Plain on Stepper
Thread Created
Triggers when a new support thread is created in your Plain workspace.
Thread Status Changed
Triggers when a thread's status changes (e.g. from Todo to Done or Snoozed).
- 1 parameters
- Status
Customer Created
Triggers when a new customer is created in your Plain workspace.
Actions available for Plain on Stepper
Upsert Customer
Creates a new customer or updates an existing one by email address.
- 4 parameters
- Email Address
- Full Name
- Short Name
- External ID
Create Thread
Creates a new support thread for a customer.
- 6 parameters
- Customer Email
- Title
- Description
- Priority
- Labels
- External ID
Mark Thread as Done
Marks a thread as Done, indicating nothing further needs to be done.
- 1 parameters
- Thread ID
Mark Thread as Todo
Marks a thread as Todo, moving it back to the active queue.
- 1 parameters
- Thread ID
Assign Thread
Assigns a thread to a specific user in your workspace.
- 2 parameters
- Thread ID
- Assignee
Reply to Thread
Sends a reply message to an existing thread.
- 3 parameters
- Thread ID
- Message
- Markdown Message
Add Labels to Thread
Adds one or more labels to a thread for categorisation.
- 2 parameters
- Thread ID
- Labels
Find Customer
Finds a customer by their email address.
- 1 parameters
- Email Address
Make HTTP Request
Make an HTTP request to any URL with full control over method, headers, and body.